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Archerfish has the ability to recognize human faces: Study

In 2015, a study was done on Ambon damselfish (Pomacentrus amboinensis) where these fish could recognize facial differences among their own species with the aid of ultraviolet wavelengths

Archerfish. Image source:
  • The Archerfish can be trained to recognize faces
  • Prior to this discovery, it was thought to be impossible
  • Scientists trained them with treats

Humans differ from other species in every sense of the term. Our physique, our body composition, and our mental capacity makes us stand out from the rest of the creatures on this earth. It is particularly our mental capacity, and our cognitive thinking that makes us to feel superior to other species and with this type of mental strength we are able to recognize when we discover new facts, and admit wrongs.

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A recent study published in the journal “Scientific Reports,” shows that we were wrong about fish, or at least one specific fish. The Archerfish, scientifically known as the Toxotes chatareus, which can actually be trained to recognize a human face.

Prior to this discovery, it was a universal fact that fish do not have a neocortex. The neocortex is a part of the brain in mammals. That is why this find is so interesting. When scientists look at the neocortex in mammals such as rats it is a smooth gray matter. When l we look at the neocortex in more advanced specifies such as humans and primates, it has grooves and these grooves increase the area of the neocortex. The responsibilities of the neocortex are as follows, sensory perception, motor commands, spatial reasoning, conscious thought, and language in humans.

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The Archerfish has the ability to recognize patterns. When thoroughly trained, the fish can differentiate between two photographs of people, and with astonishing accuracy. Scientists chose the Archerfish because it spits water, allowing scientists to understand what it was trying to communicate.

The scientists used operant conditioning to train the fish. They presented pictures of faces to the fish and taught them to distinguish between the two, and choose one over the other. When they chose the correct face, the fish were rewarded with fish feed. This process was repeated for days and up to two weeks.

The accuracy of the fish shocked scientists. The fish were correct 81% of the time. The stunned scientists further when their accuracy increased to 86% when the pictures were changed a bit in regards to color tones and head shapes. The fish simply look for patterns among the faces.

Other studies like this one have been conducted in the past. In 2015, a study was done on Ambon damselfish (Pomacentrus amboinensis). This research found that these fish could recognize facial differences among their own species with the aid of ultraviolet wavelengths. It is thought that they use this facial recognition tool to communicate with each other silently, keeping predators in the dark.

-by Abigail Andrea, an intern at NewsGram. Twitter: @abby_kono


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Reasons Why India Has Become a Call Center Hub

Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors

India is one of the largest call centre hubs in the world. Pixabay
India is one of the largest call centre hubs in the world. Pixabay
  • India has become a call center hub
  • In past few years, the industry has seen a drastic growth
  • There are several reasons which are making this industry flourish in India at such a fast pace

For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.

At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.

UP Investor Summit saw the launch of app e-Saathi.
This upsurge in the industry is providing many people with jobs. Pixabay

Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.

Government support

Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.

 A competitive workforce

The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.

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From text to graphics, this software does it all. Pixabay
A competitive workforce is another reason for the upsurge of call centre industry in India. Pixabay

English proficiencies

But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.

 An effective training environment

One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons  they prefer to establish a foothold in India.

Investments in IT

Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.

Also Read: ‘WhatsApp Business’ Now Available On Android In India

Cloud networking is also a great way of lessening the work burden. Pizabay
Investment in IT and Infrastructure is increasing the number of call centers in India. Pixabay

There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.