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Deal signed for improvement of two northeastern states


Agartala: To improve the infrastructure of two northeastern states Tripura and Mizoram, the government and Asian Development Bank (ADB) have signed an $80-million loan on Thursday.

“The loan is the third tranche of a $200-million financing facility under the North Eastern Region Capital Cities Development Investment Program and will be used for investments in water supply, solid waste management and sanitation in Agartala and Aizawl,” the Ministry of Finance said in a statement.

“It will also support urban reforms, benefiting nearly a million people in the two cities,” it added.

Not only these two cities, previous programme tranches have provided assistance to three other cities in the northeast Shillong, Kohima, and Gangtok, the capital cities of Meghalaya, Nagaland and Sikkim, respectively.

Joint Secretary (multilateral institutions) in the department of economic affairs, Ministry of Finance, Raj Kumar, signed the agreement on Thursday on behalf of the Indian government

On the other side, Teresa Kho, country director in ADB’s India resident mission, signed on behalf of the ADB.

Whereas separate sub-project agreements were signed between central government officials and representatives of the governments of Tripura and Mizoram.

“The loan will support further investments to increase access to sustainable and improved urban services, with Aizwal and Agartala cities, selected for financing under the third tranche of the programme based on their progress on reforms and implementation performance under earlier tranches,” the Ministry statement said.

The third tranche loan from ADB’s ordinary capital resources has a 20-year term and it’s the responsibility of the Urban Development Ministry to implement the third tranche’s activities and overall programme, which are both due for completion by June 2019.

Manila-based ADB works to reduce poverty in Asia and the Pacific through inclusive economic growth, environmentally sustainable growth, and regional integration. Established in 1966, it is owned by 67 members, including 48 from the region.(IANS)

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Reasons Why India Has Become a Call Center Hub

Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors

India is one of the largest call centre hubs in the world. Pixabay
India is one of the largest call centre hubs in the world. Pixabay
  • India has become a call center hub
  • In past few years, the industry has seen a drastic growth
  • There are several reasons which are making this industry flourish in India at such a fast pace

For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.

At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.

UP Investor Summit saw the launch of app e-Saathi.
This upsurge in the industry is providing many people with jobs. Pixabay

Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.

Government support

Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.

 A competitive workforce

The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.

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From text to graphics, this software does it all. Pixabay
A competitive workforce is another reason for the upsurge of call centre industry in India. Pixabay

English proficiencies

But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.

 An effective training environment

One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons  they prefer to establish a foothold in India.

Investments in IT

Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.

Also Read: ‘WhatsApp Business’ Now Available On Android In India

Cloud networking is also a great way of lessening the work burden. Pizabay
Investment in IT and Infrastructure is increasing the number of call centers in India. Pixabay

There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.