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Growing phenomenon of Indian language inclusion in the internet

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There is a growing phenomenon in India that seems have shed light on the root cause behind the difficulties in bringing those without access to the internet. Many social media and e-commerce web portals have begun to make available their content in various regional languages.

Here are the major organizations that have expanded to include Indian vernacular languages.

Facebook

In 2012 social networking website Facebook announced that it would be made available in eight regional Indian languages. These include Hindi, Gujarati, Tamil, Malayalam, Kannada, Punjabi, Bengali and Marathi.

It said during the launch that “with over 50 million people in India on Facebook, we want to make sure that everyone has a great Facebook mobile experience regardless of the device that they choose to use,” Facebook’s Country Growth Manager Kevin D’Souza said in a statement.”

Since then it has had its Indian user base, its second-biggest market globally, grown to 125 million by June 2015.

Snapdeal

Snapdeal became the first e-commerce portal in India to offer its content to users in multiple regional languages.

On December 15, 2015, it launched its multilingual interface with an aim of bringing more Indians to shop online by surmounting the language barrier. Hindi and Telegu have already been available for its mobile interface.

Other Indian languages will be made available by Jan 26th, in time for India’s Republic day. These languages include – Gujarati, Tamil, Marathi, Bengali, Kannada, Malayalam, Oriya, Assamese and Punjabi.

Rohit Bansal, co-founder of Snapdeal, pointed out the advantages of such a move during the launch.

 “Customers are at the heart of everything we do and we are excited about using technology to make the experience more authentic for our users. India’s linguistic diversity is a huge opportunity to expand the market to include those users who would prefer to engage online in their native languages. Our decision to go multi-lingual is driven by the feedback that we have received from our users. We are sure this will enable millions of new users to join the digital commerce revolution that is sweeping across India. Snapdeal’s multi-lingual platform will redefine the rules of the game and will allow sellers and buyers from all across India to explore and transact without any constraints of language,” he said.

Quikr

Following the announcement of Snapdeal, the Indian classified advertising site – Quikr – launched seven vernacular language interfaces for its website. The languages were Hindi, Tamil, Telugu, Kannada, Malayalam, Gujarati and Marathi to browse as well as post ads in.

This feature would open doors for many uninitiated but aspiring Indians. It would allow consumers to browse, search, post ads and interact with buyers and sellers in their language of choice.

Speaking at the launch, Pranay Chulet, Founder and CEO, Quikr said, “We are a made in India business that has always focused on what the Indian consumer needs. With Indian internet expanding beyond air-conditioned offices and homes and into the streets of the country, local languages are definitely the next frontier for us. I strongly believe that language should no longer be a barrier for people seeking to transact online and am super excited about the strong response our verticals such as QuikrC2C and QuikrJobs have already received in local languages.”

Twitter

In 2015, micro-blogging website twitter made itself accessible in four more Indian languages, which include Gujarati, Kannada, Marathi and Tamil. “We’ve updated Twitter.com and the android app to support these additional Indian languages,” it said in a statement.

Earlier it was available in Hindi and Bengali before the four languages were added.

Moreover, it has also launched hashtags in other Indian languages.

“We’re excited to announce we’ve rolled out hashtags, not just in Hindi, but also in all Devanagari script based languages: Marathi, Sanskrit and even Nepali, as well as Bengali, Assamese, Punjabi, Gujarati, Oriya, Tamil, Telugu, Malayalam and Kannada,”  it said in a statement.

(Inputs from Rajesh Ghosh)

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Facebook: WhatsApp Business App Has Over 3mn Users

WhatsApp Business app has over 3mn users: Facebook

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WhatsApp Business app has over 3mn users
WhatsApp Business app has over 3mn users. Pixabay

Over 3 million people are actively using WhatsApp Business app, says Facebook CEO Mark Zuckerberg.

He said this during the social media giant’s Q1 2018 earnings call, the VentureBeat reported late on Wednesday.

WhatsApp Business, a standalone app separate from the other version of WhatsApp used by 1.5 billion people, was launched in January for Android users in six countries including India, Indonesia, Italy, Mexico, Britain and the US.

WhatsApp Business competes with services like Apple’s Business Chat and RCS messaging for Android and Facebook’s own Messenger Platform, chat apps all built around connecting businesses with customers.

While WhatsApp Business is still being rolled out, conversational commerce through things like payments on Messenger will also be important to the social media giant, the report said.

The Facebook's image.
Facebook. Pixabay

“Over the next five years we’re focused on building out the business ecosystems around our apps like Instagram, WhatsApp and Messenger,” Zuckerberg said.

“I think what you’re going to start to see are people interacting with Pages that you follow, Pages on Facebook or Instagram.

“You see content from that Page, and you can click through to a message thread, and then you can either get customer support or complete a transaction or do a follow-on transaction, and that will be very valuable for businesses so we view the payment in that context, not as the goal but as something that’s helping the business and the person succeed at having a transaction or doing what they’re trying to do,” Zuckerberg noted.

Also Read: This creepy app uses WhatsApp data to let users ‘spy’

WhatsApp Business, available on Google Play Store, makes it easier for companies to connect with customers, and more convenient for its users to chat with businesses that matter to them.

The new app, which is yet to come on Apple App Store in India, asks for a separate phone number from the one users have for their individual WhatsApp account.  IANS