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India lagging behind other developing countries in achieving health goals, says Niti Aayog


By NewsGram Staff Writer

According to a recent paper prepared by Niti Aayog, India’s progress in health outcomes during the last two decades have been slower as compared to other developing countries with comparable income.

The paper titled ‘Health Systems in India: Bridging the Gap between Current Performance and Potential,’ also highlights the crucial loopholes in India’s healthcare system. Achievements under various health indicators during last two decades of India and other countries like China, Bangladesh, Nepal and Vietnam were compared. In most of the parameters, India stood at the bottom of the table as compared to other countries.

As reported by TOI, the paper stated, “Despite impressive gains in per capita income, India’s Human Development Index rank has stagnated since 2008, having risen by only 1 unit. In comparison to Nepal, which has risen by 4 units and Bangladesh which have risen by 2 units.”

It also says that countries like China and Bangladesh have fared much better compared to India in terms of dealing with infectious diseases like tuberculosis and measles. In India, mortality due to tuberculosis has come down by 43.6% from 2000 to 2012, whereas in China deaths from the disease, during the same period, has dropped by 63.1%. In fact, India is also dealing with increasing problems of drug resistant tuberculosis.

India’s progress in reducing IMR and MMR has also been much lower than that of countries like Cambodia, Nepal, Bangladesh, and others, which are at a similar stage of development and have comparable incomes, the paper said.

There is also a huge difference between the health outcomes of the states.

“States like Tamil Nadu have extremely strong health systems founded in primary care and public health. The challenge is to replicate such successes all over the country,” the paper stated.

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Reasons Why India Has Become a Call Center Hub

Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors

India is one of the largest call centre hubs in the world. Pixabay
India is one of the largest call centre hubs in the world. Pixabay
  • India has become a call center hub
  • In past few years, the industry has seen a drastic growth
  • There are several reasons which are making this industry flourish in India at such a fast pace

For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.

At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.

UP Investor Summit saw the launch of app e-Saathi.
This upsurge in the industry is providing many people with jobs. Pixabay

Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.

Government support

Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.

 A competitive workforce

The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.

Also Read: 7 Pro SEO Tips for Small Businesses

From text to graphics, this software does it all. Pixabay
A competitive workforce is another reason for the upsurge of call centre industry in India. Pixabay

English proficiencies

But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.

 An effective training environment

One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons  they prefer to establish a foothold in India.

Investments in IT

Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.

Also Read: ‘WhatsApp Business’ Now Available On Android In India

Cloud networking is also a great way of lessening the work burden. Pizabay
Investment in IT and Infrastructure is increasing the number of call centers in India. Pixabay

There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.