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Indian defence exports surged in 2015

Ministry Of Defence
New Delhi, March 28: As India focuses on enhancing domestic production of military hardware, a surge in its export was recorded in nine months to end-2015, with the net value touching almost $210 million (Rs.1,400 crore). According to the annual report of the defence ministry, the Defence Public Sector Undertakings (DPSUs), Ordnance Factory Board (OFB) and the private sector companies exported products worth Rs.1,397 crore from April to December 2015. The final figures for the fiscal ending March 31 are yet to be tabulated.

Exports in the financial year 2014-15 were valued at Rs.994 crore. “The trend in export shows phenomenal growth by the industry,” the defence ministry report said. It also lauded the role of private companies in the defence sector, stating that the exports by the sector had shown “accelerated growth” by 12-14 companies. The major destinations for defence exports from India include Afghanistan, Algeria, Belgium, Ecuador, Indonesia, Israel, Myanmar, Nepal, Oman, Romania, Russia, South Korea, Sudan, Vietnam and the UK. Among the major items being exported are Offshore patrol vessels, spares for radars, Cheetal helicopters, turbo chargers and batteries, electronic systems, light engineering mechanical parts and personal protective items, which comprise articles like helmets, bulletproof jackets and other types of clothing. The report also observed that the online system for NoCs (No Objection Certificates) which was started in November 2014 is working satisfactorily. In August 2015, the Standard Operating Procedures (SOP) for issuing NOCs for export of military stores by public or private defence industry were also revised. Under this, the requirement of an End User Certificate to be countersigned or stamped by the government authorities has been done away with for the export of items like parts, components or sub-systems. As the government promotes participation of private sector in defence manufacturing, the report also said that the Department of Industrial Policy and Promotion has issued 319 Industrial Licences to 190 companies till January 2016. Of these, 50 companies with 79 licences have started production. The new Defence Procurement Procedure (DPP) envisages providing a boost to the ‘Make in India’ initiative, enhanced role for private sector, and promoting medium and small scale industries. It also has a new category of Buy Indian — Indigenous Design Development and Manufacturing under which indigenously designed equipment with 40 percent content will be procured. According to Sweden-based think-tank Stockholm International Peace Research Institute (SIPRI), between 2011 and 2015 India was the largest importer of arms, accounting for 14 percent of the global trade. It, however, does not appear prominently in the list of defence exporters, with the top slot being taken by the US, which accounts for 33 percent of global arms export, according to SIPRI. According to the Institute’s analysis, adding together the data that states have made available on the financial value of their arms exports, the estimated total value of the global arms trade in 2013 was at least $76 billion. It adds that the true figure is likely to be higher.

Credits: IANS

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Reasons Why India Has Become a Call Center Hub

Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors

India is one of the largest call centre hubs in the world. Pixabay
India is one of the largest call centre hubs in the world. Pixabay
  • India has become a call center hub
  • In past few years, the industry has seen a drastic growth
  • There are several reasons which are making this industry flourish in India at such a fast pace

For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.

At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to www.ameridial.com. More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.

UP Investor Summit saw the launch of app e-Saathi.
This upsurge in the industry is providing many people with jobs. Pixabay

Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.

Government support

Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.

 A competitive workforce

The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.

Also Read: 7 Pro SEO Tips for Small Businesses

From text to graphics, this software does it all. Pixabay
A competitive workforce is another reason for the upsurge of call centre industry in India. Pixabay

English proficiencies

But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.

 An effective training environment

One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons  they prefer to establish a foothold in India.

Investments in IT

Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.

Also Read: ‘WhatsApp Business’ Now Available On Android In India

Cloud networking is also a great way of lessening the work burden. Pizabay
Investment in IT and Infrastructure is increasing the number of call centers in India. Pixabay

There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.

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