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India’s largest trade fair opens with exhibitors from 28 nations


New Delhi: The 35th edition of India’s largest trade fair kicked off on Saturday at the sprawling Pragati Maidan grounds here with President Pranab Mukherjee calling it an opportunity for India to strengthen its bilateral trade relations with the world.

“The India International Trade Fair (IITF) is a brand name enjoying recognition from around the world.

This annual celebration of trade is to develop our (India’s) bilateral relations with the rest of the world,” Mukherjee said in his inaugural address here.

The two-week exposition concludes on November 27, with the first five days reserved exclusively for business visitors.

The Commerce and Industry Ministry Nirmala Sitharaman said the event is of a “global stature” and would see participation by at least 28 countries.

This edition of IITF will follow the theme of Prime Minister Narendra Modi’s initiative “Make in India”,

This year, while Afghanistan is the partner country, Bangladesh has been roped in as the focus country.

Within India, Goa and Jharkhand are partner states, while Madhya Pradesh is the focus state.

According to the organisers, over 7,000 firms from India and overseas are participating in the fair.

The overseas participation is from countries including Egypt, Bhutan, China, Cuba, Germany, Hong Kong, Indonesia, Iran, Iraq, Myanmar, Nepal, Pakistan, Russia, Saudi Arabia, South Africa, South Korea, Sri Lanka, Thailand, Tibet, Turkey and the UAE.

The last year’s event saw a footfall of over 1.4 million, registering a nine percent increase in the number of visitors in 2013.

This apart, 63 business delegations from 41 countries, apart from a large number of people from foreign missions in Delhi, also visited the fair.


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Reasons Why India Has Become a Call Center Hub

Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors

India is one of the largest call centre hubs in the world. Pixabay
India is one of the largest call centre hubs in the world. Pixabay
  • India has become a call center hub
  • In past few years, the industry has seen a drastic growth
  • There are several reasons which are making this industry flourish in India at such a fast pace

For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.

At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to www.ameridial.com. More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.

UP Investor Summit saw the launch of app e-Saathi.
This upsurge in the industry is providing many people with jobs. Pixabay

Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.

Government support

Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.

 A competitive workforce

The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.

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From text to graphics, this software does it all. Pixabay
A competitive workforce is another reason for the upsurge of call centre industry in India. Pixabay

English proficiencies

But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.

 An effective training environment

One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons  they prefer to establish a foothold in India.

Investments in IT

Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.

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Cloud networking is also a great way of lessening the work burden. Pizabay
Investment in IT and Infrastructure is increasing the number of call centers in India. Pixabay

There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.