New Delhi: With India denying the visa to 75 Pakistani pilgrims, a new diplomatic tension seems to have brewed up.
Notably, India’s denial came following the notorious attack at the airbase at Pathankot.
Pakistan stated that the pilgrims who had already assembled in Lahore on Saturday to visit the Hafiz Abdullah Shah shrine in Agra were told by Indian authorities that visas would not be made available to them.
Pakistan termed the denial as “inconsistent” and alleged that India was not following the 1974 bilateral protocol on visits to religious shrines by pilgrims from either country.
Pakistan also protested India’s decision though Indian authorities clarified the issue to be related to this shrine in particular. They said no guarantee for Pakistani visitors could be provided since there was no organising committee there.
“These pilgrims were travelling to attend the annual gathering of Hafiz Abdullah Shah Shrine near Agra from 11-18 January. Pakistan has been issuing visas to Indian pilgrims in accordance with the protocol,” said a Pakistani official.
Indian officials claimed that the presence of an organising committee member or local authorities is required to extend logistical support to the visitors and provide an undertaking to not use the visa for visits to any other place. This comes under the protocol on shrine visits.
The India officials opposed the allegation from Pakistan saying the decision of not issuing visas had nothing to do with the uncertainty over foreign secretary dialogue. (Inputs from agencies)(picture courtesy: ibtimes.com)
In past few years, the industry has seen a drastic growth
There are several reasons which are making this industry flourish in India at such a fast pace
For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.
At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to www.ameridial.com. More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.
Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.
Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.
A competitive workforce
The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.
But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.
An effective training environment
One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons they prefer to establish a foothold in India.
Investments in IT
Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.
There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.