Tuesday March 20, 2018

Media reporting of medical doctors are not gospel TRUTHS


By Dr. J.K. Bhutani

It was there earlier too but became prominent and absurdly clichéd with the broadcast of Aamir Khan’s show Satyamev Jayate in 2012. The rot of some unethical doctors was generalised and made a gospel truth for the ‘not-so-informed’ illiterate and naive millions in India. It has been a falling grace ever since. Every day the news channels and print media, especially vernacular press is full of filth and bias directed towards the medical profession and the hospitals. All Government sector setups, private hospital and small clinics are projected and shown as butcher shops and all the doctors manning these are devils and Draculas.

Doctors stethoscope

The disgrace and distrust are unending it seems. so much so that 78 per cent of doctor parents recently asked about the choice of the career for their kids RESOLVED not to make their wards doctors in future. The ‘Why I will never allow my child to become a doctor in India’ blog, which became a cult and fashion read of the high, mighty and the middle class is becoming an educative pamphlet for the medical personnel before selecting the careers of their children.

Is it really so bad and is the end of the tunnel dead and abyss?

In India we have just 2 percent of the annual budget for public health, and with an average ratio of one doctor for every 1700 patients, the public health system is overburdened and overstretched. The practice of amazing skill, compassion and the state-of-the-art medical care, 24×7 everyday all through the year is not an easy task and when the whole world recognises the prowess and the gifted skills of Indian doctors and India is on the verge of Medical Tourism hub of the world, WHY our media finds only flaws, faults and sins in our doctors.

The life of a doctor is not all hard work, labour and bad press, it is much more. Each day can be a realisation and revelation of God and of the humbling healing powers of faith, love and compassion. The pride of being a doctor is precious. The suffering, if any, is by choice and the material benefits are incidental. A good doctor is the BEST a human being can be.

Instead of drawing unfair generalizations, let us join and resolve to press for the followings from the government, media and the public.

  1. All medical reporting in print, broadcast, television and social media be done by qualified journalists who know the nuances and ever-evolving medical science’s miracles and the yet imperfect scenarios and limits. All journalists reporting with a bias or yellow journalism motives should be appropriately reprimanded or punished.
  2. All the cases of medical negligence put up in the Consumer or the civil courts should be decided after having the expert opinion of the subject specialist from the teaching medical colleges or the best would be if some judges are trained in the medical sciences too.
  3. All state and the central governments should try to inculcate and encourage the scientific temper in the school curricula and the government media services. There should be a couple of broadcast Television channels or a web resource for spreading the scientific rational of the diseases and the benefits and the limitation of the science. Above all, the governments need to strengthen the public health care services to reach the maximum populace and integrate the private sector with more insurance inclusions.


Dr J.K. Bhutani MD is a protagonist of preventive and promotive health care based on austere biology and facilitating self healing powers of human organism.
You can follow him at  https://twitter.com/drjkbhutani

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Reasons Why India Has Become a Call Center Hub

Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors

India is one of the largest call centre hubs in the world. Pixabay
India is one of the largest call centre hubs in the world. Pixabay
  • India has become a call center hub
  • In past few years, the industry has seen a drastic growth
  • There are several reasons which are making this industry flourish in India at such a fast pace

For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.

At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to www.ameridial.com. More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.

UP Investor Summit saw the launch of app e-Saathi.
This upsurge in the industry is providing many people with jobs. Pixabay

Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.

Government support

Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.

 A competitive workforce

The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.

Also Read: 7 Pro SEO Tips for Small Businesses

From text to graphics, this software does it all. Pixabay
A competitive workforce is another reason for the upsurge of call centre industry in India. Pixabay

English proficiencies

But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.

 An effective training environment

One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons  they prefer to establish a foothold in India.

Investments in IT

Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.

Also Read: ‘WhatsApp Business’ Now Available On Android In India

Cloud networking is also a great way of lessening the work burden. Pizabay
Investment in IT and Infrastructure is increasing the number of call centers in India. Pixabay

There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.