Tuesday March 20, 2018
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NSCN-K declared terror outfit, talks unlikely


New Delhi: More than a month after the government banned National Socialist Council of Nagaland-Khaplang (NSCN-K) for continuously attacking the Indian armed forces in violation of the 14-year-old ceasefire, the Naga extremist group was on Monday declared a terrorist outfit under the Unlawful Activities (Prevention) Act.

“This is a clear indication that there is never going to be any talks with NSCN-K. They were given time to return and enter into a ceasefire, but they did not,” a home ministry official told IANS.

NSCN-K, after violating the ceasefire, had formed a new umbrella group named United Liberation Front of Western South East Asia (UNLFW) with other northeast insurgent groups, which too has been declared a terror outfit.

“The government has declared the NSCN-K, all its formations and front organisations as a terrorist organisation under the Unlawful Activities (Prevention) Act, 1967,” said the statement issued by the home ministry.

Meanwhile, speaking on the issue, NSCN-IM, with whom the government has signed the historic Naga Accord, told IANS: “It was completely on the government on how to deal with the issue.”

NSCN-K was banned by the government in mid-September, a few days after the government announced a cash price of Rs.17 lakh for the capture of the commander-in-chief and the chief of the faction, Niki Sumi and S.S. Khaplang, respectively.

Meanwhile, a few of the rebel leaders who have parted ways from Khaplang over ideological conflict told IANS: “Khaplang is digging his own grave. He should have entered into negotiation with the government. If he wants to fight for the Naga cause, of course, he needs to have the peace process with the government.”

S.S. Khaplang is the head of the National Socialist Council of Nagaland-Khaplang faction while Sumi, a resident of Zhunehboto in Nagaland, is in charge of the armed wing of the group.

The latest development has come a day after four cadres of the NSCN (Khole-Kitovi) faction were killed by Assam Rifles personnel, who apparently mistook them for NSCN-K cadres.

Following that, the armed forces have issued notice to every faction of NSCN observing ceasefire with the government not to roam around carrying arms.

However, if there was any such movement planned, the security forces need to be informed.

NSCN-K came into existence in 1988 and is active along the India-Myanmar border, according to a gazette notification issued on November 6.

NSCN-K has indulged in terrorism killing innocent civilians and security forces and engaged in other violent activities, including the June 4, 2015, attack on an army convoy in Chandel district of Manipur.


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Reasons Why India Has Become a Call Center Hub

Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors

India is one of the largest call centre hubs in the world. Pixabay
India is one of the largest call centre hubs in the world. Pixabay
  • India has become a call center hub
  • In past few years, the industry has seen a drastic growth
  • There are several reasons which are making this industry flourish in India at such a fast pace

For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.

At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to www.ameridial.com. More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.

UP Investor Summit saw the launch of app e-Saathi.
This upsurge in the industry is providing many people with jobs. Pixabay

Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.

Government support

Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.

 A competitive workforce

The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.

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From text to graphics, this software does it all. Pixabay
A competitive workforce is another reason for the upsurge of call centre industry in India. Pixabay

English proficiencies

But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.

 An effective training environment

One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons  they prefer to establish a foothold in India.

Investments in IT

Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.

Also Read: ‘WhatsApp Business’ Now Available On Android In India

Cloud networking is also a great way of lessening the work burden. Pizabay
Investment in IT and Infrastructure is increasing the number of call centers in India. Pixabay

There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.