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Observing anti-corruption day not enough, root out ‘corruption within’


By Nithin Sridhar

Since 2003, December 9 has been observed annually as the ‘International Anti-Corruption Day’. And, as part of this anti-corruption day, various awareness programs are carried out across the globe.

Corruption is a multi-headed monster. Though, the menace is prevalent across the globe, in many a sense, it has created more troubles in India than at most other places owing to India’s huge population, the majority of whom are middle class or poor.

Corruption in India exists at all levels: Legislative, Executive, and Judiciary. In 2014, India was ranked at 85th position in the global corruption index with a score of 38 by the corruption watchdog Transparency International India (TII). This score was only slightly more than 2013 score of 36.

India has witnessed some of the largest corruption scandals in the world: Coal allocation scam (Cost around Rs 186000 crores), 2G spectrum scam (Rs 176000 crores), Common Wealth Games scam (Rs 70000 crores), and Adarsh Housing scam (Rs 18978 crores).

Then, there is the raging issue of black money. The magnitude of black money stashed abroad has been estimated from a few billion dollars to few trillion dollars. According to the industry body Assocham, around 2 trillion dollars of black money are likely to be stashed overseas. A huge amount of black money is also estimated to be present within India itself.

Corruption, bribery, illegal nexus, money laundering, misuse of power, and nepotism could be observed from the lowest clerical level to highest bureaucracy and judiciary. Be it real estate, construction, multi-nationals, or defense, in every sector one can witness the menace of corruption. Just yesterday, on December 8, Karnataka Lokayukta, Y Bhaskar Rao- the anti-graft ombudsman- was forced to resign after allegations of extortion surfaced.

Corruption has become so much deep-rooted, people have come to accept it as part of a norm. And those who refuse to pay bribes to a government officer or some other private broker end up facing innumerable difficulties due to the obstacles being thrown in their paths.

Internal corruption 

This monster of corruption, with many roots and branches, cannot be rooted out by simply observing an anti-corruption day. No doubt, the observance of such days will go a long way in creating awareness, but such awareness will have a very minimal impact as long as there are no efforts to bring about internal transformation among the people.

Corruption must be countered at all levels, from lowest to highest, but more important is to first root out internal corruption present within the hearts and minds of the people. Unless and until this internal corruption is addressed, no external solution will have lasting value.

The root cause of corruption and nepotism is human desire and greed. Greed is nothing but unrestrained desire. This greed in turn leads a man to become selfish and blind towards his larger role and responsibility towards the society.

Most of the present efforts are concerned only with implementing stringent laws to prevent corruption and creating awareness about problems caused due to corruption. In other words, corruption is being portrayed as a vice and honesty as a virtue. Of course, honesty is a virtue, but it is something more. It is a universal duty and not just an option. The current efforts at removing corruption have been ineffective at bringing any internal transformation simply because, honesty and dishonesty are being portrayed as choices.

On the other hand, the ancient Indic seers who had examined the human nature in all its dimensions had rightly concluded that human greed is a powerful force that drives human actions and such actions, invariably, lead to sorrow and suffering for the person as well as for the society.

Thus, they realized that the only way to cleanse the human heart and mind of this greed is to restrain the desires and regulate the actions. This restraining and regulation of human actions later came to be known as ‘duties’ or obligations. Thus, virtuous actions became ‘duties’ that people were obliged to perform and vice actions became ‘prohibited’ that people were ought to avoid.

This ‘sense’ of honesty as an obligated duty and ‘corruption’ as a prohibited vice is completely missing from the current narrative on corruption. The awareness campaigns and observation of anti-corruption day will not be able to bring in any real and long-term transformation, unless and until a ‘duty’-based narrative is stitched into the current discourse on corruption. Only a sense of duty will ultimately be able to root out corruption from the hearts and minds of the people.


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Reasons Why India Has Become a Call Center Hub

Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors

India is one of the largest call centre hubs in the world. Pixabay
India is one of the largest call centre hubs in the world. Pixabay
  • India has become a call center hub
  • In past few years, the industry has seen a drastic growth
  • There are several reasons which are making this industry flourish in India at such a fast pace

For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.

At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.

UP Investor Summit saw the launch of app e-Saathi.
This upsurge in the industry is providing many people with jobs. Pixabay

Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.

Government support

Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.

 A competitive workforce

The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.

Also Read: 7 Pro SEO Tips for Small Businesses

From text to graphics, this software does it all. Pixabay
A competitive workforce is another reason for the upsurge of call centre industry in India. Pixabay

English proficiencies

But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.

 An effective training environment

One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons  they prefer to establish a foothold in India.

Investments in IT

Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.

Also Read: ‘WhatsApp Business’ Now Available On Android In India

Cloud networking is also a great way of lessening the work burden. Pizabay
Investment in IT and Infrastructure is increasing the number of call centers in India. Pixabay

There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.