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Operators have to inform customers on data usage: TRAI



By NewsGram Staff Writer

India’s telecom regulator TRAI on Friday made it mandatory for telecom operators to issue notices in form of USSD or SMS about data usage to its customers at regular intervals.

Mobile network operators now need to send information about the usage to data users at every 10 MB of data consumption except customers opting for special schemes like add-on packs, combo offers and others. The consumers are to be provided with an option to opt out if they do not desire to receive such information.

For customers using special data packs, the operator has to compulsorily inform the customer whenever the limit of data usage reaches 50 per cent, 90 per cent and full exhaustion of the allotted data limit.

The Telecom Regulatory Authority of India (TRAI) also ordered the operators to intimate customers when the data balance available in the account reaches 500 MB, 100 MB and 10MB.

“Further the consumer shall be informed about the details of tariff applicable after exhausting the data limit, when the data limit reaches 90 percent or the data balance available in the account reaches 10MB,” TRAI said in a note.

Operators also need to send an alert to international roaming customer cautioning the person to deactivate data service if one does not intend to use data services.

TRAI ordered the service providers to implement the same by November 1 this year.

The regulator further said data services should be activated only with the explicit consent of the subscriber through a toll free short code – 1925. The same short code can be used to deactivate the data services as well.

“Data services through Special Tariff Voucher or Combo Voucher or add-on pack will be deemed to have been activated with consent till the expiry of the validity period of the voucher/pack or on the consumption of entire data, whichever is earlier,” said the TRAI notification.

Additionally, the customers also need to be informed through SMS at periodic intervals about the prescribed procedure for deactivation of data.

The regulator said it has been receiving several complaints from consumers regarding non-availability of information relating to the amount of data used during a data session.

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Will enquire into Facebook demanding users’ Aadhaar details: Minister

The Minister said that he will inquire about the claims and very soon the government will bring data protection law.

Facebook has over 217 million monthly active users in India and 212 million of them are active on smartphones. Pixabay
Facebook has over 217 million monthly active users in India and 212 million of them are active on smartphones. Pixabay
Electronics and Information Technology Minister Ravi Shankar Prasad on Friday said he will “get the entire facts” about social networking site Facebook reportedly demanding new users’ Aadhaar and revert to Parliament.
“I have also seen the news (about Facebook) in media. They have also given a reply that it was not mandatory. But I will get the entire facts on record before I revert to you,” Prasad told the Rajya Sabha in response to a supplementary question on cybersecurity and data protection.
The Minister also said that the government is going to bring very soon a data protection law.
It was reported a few days back that new users trying to sign up for Facebook were asked to enter their name “as per Aadhaar” records.
However, Facebook has already clarified that it was “not collecting” the Aadhaar data and was just running a “small test” to weed out fake accounts.
“There have been a number of reports about a small test we ran in India to help new users sign up for Facebook. Some have interpreted this test as a request for people’s Aadhaar information when you sign up for a Facebook account. This is not correct,” Facebook said in a blog post on Wednesday.
The government will be soon be introducing Data Protection law. Source: Aadhar Card Kendra
The government will be soon be introducing Data Protection law. Source: Aadhar Card Kendra
 “The test, which has now finished, merely includes additional language on the account sign-up page to explain that using their Aadhaar name will help family and friends recognise them.
“We are not collecting Aadhaar data and do not require people to enter their Aadhaar name when they sign up to Facebook,” it added.
Earlier, Prasad said that the government has no plans to make internet availability a fundamental right but the government is “committed to providing internet connectivity to its citizens”.
“As per a report from TRAI, as on June 2017, India has over 431.21 million internet users and with several million new internet users joining every month.
“This has resulted in more and more Indians coming online and using the internet, giving them the freedom to experience and use the internet in every aspect of their lives,” Prasad said in the reply.
“Our ‘Digital India’ programme envisions transforming India into a digitally empowered society and knowledge economy.
“The pillars of Digital India programme namely Broadband Highways, Universal Access to Mobile Connectivity and Public Internet Access Programme address the issue of Internet availability in the country,” he added. IANS

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