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Start-ups will accelerate Entrepreneurship: Rajeev Chandrasekhar

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New Delhi: India’s recent priority on start-ups will accelerate entrepreneurship to create jobs and help in changing the country’s demographic dividend, which may prove to be a competitive advantage in the global economy, Rajya Sabha member Rajeev Chandrasekhar has said.

“This focus on start-ups is important in many different ways – as an alternate to big corporate India’s lack of investments into the economy, as a way of catalysing entrepreneurship to create jobs, and as a way of tapping the demographic dividend of India as a competitive advantage in the global economy,” Chandrasekhar said here on Friday evening at an interactive session on Net neutrality and start-ups.

Prime Minister Narendra Modi launched the ‘Start-up India, Stand-up India’ action plan last week.

Chandrasekhar said start-ups in India have had two traditional significant obstacles. The corruption  and second the destructive power of big corporates in India who through their political power and influence, can stop dead a start-up if it attempts to compete with them.

“I have experienced both first hands, and so, can testify to the power of both to disrupt the best start-ups. It is this that makes most start-ups focus on the tech sector because of the minimal influence of government and corporate into that space,” Chandrasekhar said.

“But it’s necessary for our policy makers to address these issues with deeper structural reforms that broadens the start-up India appeal to non-tech sectors,” he added.

He said the open nature of the Internet has spurred innovation and enabled startups to flourish. “The success of Google, Facebook or of several Indian startups, including those founded by the below signatories to this letter, is a result of the open nature of the Internet that permitted innovation without any entry barriers.”

But he slammed the Telco’s, saying telecom firms that control access to the Internet will try and creep and acquire control on parts of the Internet to gain part of that value.

“But in contrast, a start-up needs unfettered access to the Internet, without Telco’s controlling and gatekeeping access to parts of the Internet in an anti-competitive manner.”

“If government policy permitted this, it would in a sense negate all the pluses accruing from the start-up India action plan announced by the government, as start-ups would have to pay the Telco’s an ‘access fee’ or get into some commercial arrangement whereby they pay the Telco to get ‘preferential access’ to their web content over others,” he added.(IANS)

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Reasons Why India Has Become a Call Center Hub

Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors

India is one of the largest call centre hubs in the world. Pixabay
India is one of the largest call centre hubs in the world. Pixabay
  • India has become a call center hub
  • In past few years, the industry has seen a drastic growth
  • There are several reasons which are making this industry flourish in India at such a fast pace

For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.

At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.

UP Investor Summit saw the launch of app e-Saathi.
This upsurge in the industry is providing many people with jobs. Pixabay

Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.

Government support

Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.

 A competitive workforce

The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.

Also Read: 7 Pro SEO Tips for Small Businesses

From text to graphics, this software does it all. Pixabay
A competitive workforce is another reason for the upsurge of call centre industry in India. Pixabay

English proficiencies

But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.

 An effective training environment

One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons  they prefer to establish a foothold in India.

Investments in IT

Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.

Also Read: ‘WhatsApp Business’ Now Available On Android In India

Cloud networking is also a great way of lessening the work burden. Pizabay
Investment in IT and Infrastructure is increasing the number of call centers in India. Pixabay

There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.