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Study: E-commerce generates $1.2 mn revenue every 30 seconds

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New Delhi: The global e-commerce industry generates over $1.2 million in revenue every 30 seconds with Facebook, The global e-commerce industry generates over $1.2 million in revenue every 30 seconds with Facebook, Pinterest and Twitter contributing $5,483, $4,504 and $4,308 respectively, says a joint study by Assocham-Deloitte.

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Social networks are contributing significantly to the growth of e-commerce business revenue. The maturity of social media and its reach across the masses and classes makes it a suitable platform for online sales, said the study which was released here on Wednesday. Social media pages provide information regarding new products in the market, user reviews and ratings of the product, recommendations, and information technology (IT) products.

“Social media also helps e-tailers build brand awareness by responding to customer queries. Seasonal sales and offers are displayed on social networks to reach maximum number of people. “E-tailers have even started to motivate customers with reward points to provide feedback on the product on social networks,” said D.S. Rawat, Assocham secretary general.

According to analysts, social networks increasingly have direct links to e-commerce sites, which provide complete product description, availability status, pricing and delivery information, and access to product reviews and ratings, all of which help prospective buyers to make a purchase.

Social media provides a platform for e-tailers to engage with customers for advertisement, building brand awareness, developing a community of trusted users, spreading word-of-mouth and customer feedback, the study added.

Payment gateways help the e-tailers to receive money instantly rather than waiting for the ‘Cash on Delivery’ payments, thus reducing chances of theft and fraud. The retailers are slowly moving towards payment gateways for improving security and dealing with other complexities which arise with financial transactions. and Twitter contributing $5,483, $4,504 and $4,308 respectively, says a joint study by Assocham-Deloitte.

Social networks are contributing significantly to the growth of e-commerce business revenue. The maturity of social media and its reach across the masses and classes makes it a suitable platform for online sales, said the study which was released here on Wednesday. Social media pages provide information regarding new products in the market, user reviews and ratings of the product, recommendations, and information technology (IT) products.

“Social media also helps e-tailers build brand awareness by responding to customer queries. Seasonal sales and offers are displayed on social networks to reach maximum number of people. “E-tailers have even started to motivate customers with reward points to provide feedback on the product on social networks,” said D.S. Rawat, Assocham secretary general.

According to analysts, social networks increasingly have direct links to e-commerce sites, which provide complete product description, availability status, pricing and delivery information, and access to product reviews and ratings, all of which help prospective buyers to make a purchase. Social media provides a platform for e-tailers to engage with customers for advertisement, building brand awareness, developing a community of trusted users, spreading word-of-mouth and customer feedback, the study added.

Payment gateways help the e-tailers to receive money instantly rather than waiting for the ‘Cash on Delivery’ payments, thus reducing chances of theft and fraud. The retailers are slowly moving towards payment gateways for improving security and dealing with other complexities which arise with financial transactions.

(IANS)

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Con man in Delhi Duped Amazon for over Rs. 50 Lakh; Arrested by Delhi Police for Fraud

Shivam, a resident of north-west Delhi’s Tri Nagar, holds a degree in hotel management. However, he chose to use all his management skills to con the commercial giant, Amazon

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Amazon logo. Wikimedia

New Delhi, October 11, 2017 : Leading e-commerce portal Amazon was taken for a ride by a 21-year-old youth who is said to have duped the company for over 50 lakh.

As per the police, the accused, identified as Shivam Chopra, bought over 166 expensive mobile phones via the online e-commerce store Amazon and consequently demanded refunds claiming he had received an empty box.

Shivam, a resident of north-west Delhi’s Tri Nagar, holds a degree in hotel management. However, he chose to use all his management skills to con the commercial giant, Amazon.

A complaint registered this year on behalf of Amazon Seller Services Private Limited first raised eyebrows in June when it was revealed that refunds had been claimed for as many as 166 mobile phones that had been ordered between April and May, on the claims that the delivery packages were empty. Suspicion gathered momentum when it was further revealed that payments for all these 166 mobiles were made through gift cards.

Allegedly, Shivam would use different customer accounts (reports suggest he used 48 different accounts) to place orders of expensive phones on Amazon and would provide the portal with a false address. He would then speak with the delivery associate and collect his order at a mutually decided place within the locality. Consequently, Shivam would then place complaints with Amazon, claiming that he had received an empty package and would demand a refund.

Subsequently, refunds were initiated in the form on gift cards.

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Following an enquiry, a case was registered with the Delhi Police in August.

The accused was then identified with the help of Amazon’s delivery persons, and the locals and by tracing the multiple numbers that were used to place the orders and Shivam was arrested on October 6.

According to the police, Shivam allegedly also purchased 150 pre-activated SIM cards to place the orders from different numbers. His accomplice in the con, Sachin Jain, has also been arrested, who helped provide him the SIM cards.

As per a report by PTI, upon investigation, the Delhi Police recovered 19 mobile phones from Shivam’s house. It was revealed that he had sold all other devices to buyers in the notorious Gaffar Market, or on the online marketplace OLX. The police also recovered Rs 12 lakh in cash, 40 bank passbooks and cheques from his house.

An Amazon India spokesperson later thanks ed the Delhi police for their services in an official statement and added, “We continue to work closely with the Delhi Police and thank them for all their efforts in the investigation.”

An ordinary guy who duped an e-commerce website and claimed refunds running into lakhs of rupees – the case is not a first of its kind. Previously, con-men had been arrested for duping rival e-commerce website FlipKart. However, what is peculiar is how no action has been taken to keep such frauds at bay and these cases continue to suffer.

 

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Cambodia’s Postal Service to launch an Online Shopping platform to tap current rise in e-commerce Activity

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Online Shopping (representational Image), Wikimedia

Phnom Penh, Jan 4, 2017: The state-owned Cambodia Post will launch an online shopping platform in March in a move to tap the current rise in e-commerce activity, a media report said on Thursday.

Ork Bora, director-general of the Cambodia Post, said that after a year of studying e-commerce, the enterprise decided to launch the platform to allow all business owners to sell their products with the postal service.

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Bora said that the enterprise had already served as an agent for China’s biggest online shopping company Alibaba and has delivered their products to customers in Cambodia for four months, Xinhua news agency reported.

“We plan to launch in the first quarter of the year, maybe in March. I have been conducting a study and working on online shopping for about a year, so now we decided to launch an online shopping platform,” Bora was quoted as saying.

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“You see that online shopping is getting popular among our people now. If you look at the number of internet users with the Telecom Regulator of Cambodia, there were some seven million,” he said.

He said that currently the Cambodia Post has a nationwide delivery and transport service, so an online shopping platform would be convenient for both sellers and customers. (IANS)

 

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#BoycottAmazon: Doormats carrying Hindu Deity Images? Gods were put on sale by Jeff Bezos’ Amazon

Not just Hindu deity images but Jesus Christ and verses from the Quran were also present on inappropriate products on the Amazon's sale list

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Doormat on Amaon depicting a Hindu Deity Lakshmi. Angry Indians took to the social platform with tweets and Facebook posts asking Amazon to stop. Image source: deccanchronicle.com
  • Amazon was recently selling doormats visualizing Hindu Gods
  • People took to twitter, criticizing the E-commerce with #BoycottTwitter trends
  • Though the products have been removed, no apology has been received from founder Jeff Bezos

Jeff Bezos, founder of the E-commerce giant Amazon, has managed to upset many Indian customers with the sale of doormats carrying images of Hindu deities on its website. Disappointed Hindus and social activists have taken up on twitter to notify the activity as highly inappropriate. Well…it’s not just the first time this company is found selling such anti-Hindu products. Amazon was also recently known to sell inner wear depicting Hindu Gods.

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In the Hindu religion, men and women are not even allowed to enter temples wearing footwear as a mark of respect so selling doormats depicting Hindu deities is far more unacceptable. Doormats are stepped upon with dirty feet and shoes which make them an unsuitable product picturing Hindu Gods. However, visualizing them on other products like T-shirts or hats is fine.

People out-lashing on Twitter with #BoycottAmazon Source: Twitter
People out-lashing on Twitter with #BoycottAmazon.Image Source: Twitter

Till now, no formal apology has been received by Jeff Bezos. Images of Hindu Gods including Shiva, Ganesha, Vishnu, Krishna, Venkateswara, Saraswati, Hanuman, Murugan and Padmanabha were portrayed on about 60 doormats being sold. These Gods are meant to be worshiped in homes and shrines not for absorbing dirt and water. According to Rajan Zed, American-Hindu community leader, inappropriate usage of Hindu deities or concepts for commercial or other agenda was not okay as it hurt the devotees.

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Jesus Christ doormat was also sold on Amazon Source: Twitter
Jesus Christ doormat was also sold on Amazon. Image Source: Twitter

Many people criticized this unexpected and depressing activity through twitter. They have tweeted screenshots of the product along with the hashtag #BoycottAmazon. Some have also posted pictures of doormats depicting the Indian flag that were being sold on Amazon. Not only Hindu deities, but Jesus Christ and some verses from the epic, Quran were also depicted on some insensitive products. These products were sold by an international retail brand, named Rock Bull. After the huge backlash, the website removed these products.

Amazon is an e-commerce company founded by Jeff Bezos in 1994, headquartered in Seattle, Washington, USA.

-by Shubhi Mangla, an intern at Newsgram. Twitter: @shubhi_mangla

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