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PM Modi arrives in UAE, says Gulf region vital for India


New Delhi: The importance of Prime Minister Narendra Modi’s visit to the UAE, the first after Indira Gandhi’s in 1981, can be gauged from the Gulf nation’s place in India’s energy security as the sixth largest import-source of crude oil in 2014-15.

640x374xmodi15aug21.jpg.pagespeed.ic.OKMjims54e“The Gulf region is vital for India’s economic, energy and security interests,” Modi told the Khaleej Times in an interview.

Bilateral trade has grown significantly from a level of $180 million in the 1970s to around $60 billion per annum now, making the UAE India’s third-largest trading partner for 2014-15 after China and the US.

Modi’s visit, external affairs ministry sources said, will focus on attracting investment by the United Arab Emirates'(UAE) massive oil-financed sovereign wealth fund that for Abu Dhabi is reported to be worth over $800 billion.

Meanwhile, plunging global crude oil prices that have again dropped below the psychological $50-a-barrel mark this year have forced the UAE government to cut down on subsidies and deregulate petrol and diesel prices last month, resulting in an increase by 24 percent in the price of petrol to $0.58 per litre.

The troubles from falling oil prices indicate that the six-member oil rich Gulf Cooperation Council (GCC), of which the UAE is a member, is starting to feel the pinch, according to Amit Bhandari, a fellow at the Mumbai-based foreign policy think-tank Gateway House.

“The GCC accounts for just over 16 percent of India’s exports, including discretionary items such as gems and jewellery. Weak GCC economies can hurt Indian exporters and spell trouble for Indian banks,” Bhandari said.

He pointed out that during the 2008 economic crisis, activities such as construction came to a halt in Dubai, rendering thousands of Indian workers jobless.


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Reasons Why India Has Become a Call Center Hub

Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors

India is one of the largest call centre hubs in the world. Pixabay
India is one of the largest call centre hubs in the world. Pixabay
  • India has become a call center hub
  • In past few years, the industry has seen a drastic growth
  • There are several reasons which are making this industry flourish in India at such a fast pace

For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.

At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to www.ameridial.com. More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.

UP Investor Summit saw the launch of app e-Saathi.
This upsurge in the industry is providing many people with jobs. Pixabay

Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.

Government support

Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.

 A competitive workforce

The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.

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From text to graphics, this software does it all. Pixabay
A competitive workforce is another reason for the upsurge of call centre industry in India. Pixabay

English proficiencies

But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.

 An effective training environment

One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons  they prefer to establish a foothold in India.

Investments in IT

Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.

Also Read: ‘WhatsApp Business’ Now Available On Android In India

Cloud networking is also a great way of lessening the work burden. Pizabay
Investment in IT and Infrastructure is increasing the number of call centers in India. Pixabay

There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.