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Window for India-Pak talks should remain open


According to a Pakistan daily here in Islamabad on Tuesday, India and Pakistan ought to keep the window open with the foreign secretaries meeting this month according to the new schedule so that “peace can win over terrorism”.

The editorial of a News International said that it was a “well-established reality that there are elements on both sides of the Indo-Pak border that will go to any length to prevent peace between the two countries”.

“It is essential these elements not be permitted to succeed, and this can happen only if the leaders of the South Asian neighbors refuse to allow their tactics to work,” it said.

“It is unfortunate then to see that the Pathankot attack has once more led to a crisis of trust, with New Delhi reverting quickly to some of the hostility and acrimonies we have seen in the past.”

The historic suspect among the two countries appeared to ease only after the separate visit of Sushma Swaraj, External affairs minister of India and then by the brief visit of prime minister Narendra Modi over the past few weeks.

“But it appears now that the bridges built are creaking again. While Pakistan had appeared to act on evidence from India by arresting the leader of the Jaish-e-Muhammad, blamed by New Delhi for the attacks, along with 20 other activists, it seems more is required.”

“These measures may, to some degree, have salvaged matters. But they have not completely blocked a new wave of hostility,” it added.

It said that the acrimony directed across the border by India’s Defence Minister Manohar Parrikar is unsettling.

“Parrikar, responsible last year too for some highly offensive comments, has warned the ‘consequences will be seen’ in a year if Pakistan does not show action.”

“Permission has also been denied to the Pakistan SIT team to visit Pathankot, leaving it to ponder the option of visiting New Delhi, the line favoured by India, or else seek more evidence to be dispatched to it.”

It also said that India has denied travel documents to Hurriyat leaders and social activists who had hoped to visit Pakistan this week for a Kashmir Conference – which has now been cancelled.

“New laser fences, which act like radars, are also to be installed by the Indian BSF.

“But for now, windows should remain open. They must be kept ajar, with the foreign secretaries meeting this month as per a new schedule so that peace can win over terrorism,” it added.(IANS)

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Reasons Why India Has Become a Call Center Hub

Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors

India is one of the largest call centre hubs in the world. Pixabay
India is one of the largest call centre hubs in the world. Pixabay
  • India has become a call center hub
  • In past few years, the industry has seen a drastic growth
  • There are several reasons which are making this industry flourish in India at such a fast pace

For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.

At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.

UP Investor Summit saw the launch of app e-Saathi.
This upsurge in the industry is providing many people with jobs. Pixabay

Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.

Government support

Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.

 A competitive workforce

The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.

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From text to graphics, this software does it all. Pixabay
A competitive workforce is another reason for the upsurge of call centre industry in India. Pixabay

English proficiencies

But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.

 An effective training environment

One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons  they prefer to establish a foothold in India.

Investments in IT

Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.

Also Read: ‘WhatsApp Business’ Now Available On Android In India

Cloud networking is also a great way of lessening the work burden. Pizabay
Investment in IT and Infrastructure is increasing the number of call centers in India. Pixabay

There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.