Monday September 23, 2019
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Air India Server Crashes, Services Hit

As per the reports, restoration process was underway and details are awaited

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This week, the Air India flight connecting Delhi with Khajuraho, Varanasi via Agra began operations. Pixabay

Flight operations of Air India were hit on Saturday after a reported glitch in its main server, according to sources.

At the Chhatrapati Shivaji Maharaj International Airport in Mumbai, thousands of passengers were stranded and many flights affected.

“There is total chaos and confusion here, long queues of passengers,” a passenger, T. Choudhary said.

Air-India
Air-India. Wikimedia Commons

According to airline sourses, the problem was apparently with the SITA server which provides the technology for check-in, baggage handling and boarding.

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As per the reports, restoration process was underway and details are awaited. (IANS)

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Tata Power to Launch Customer Services on Microsoft Kaizala

We are extremely proud to be the first utility in India to launch customer services on ‘Microsoft Kaizala' and are confident that our collaboration

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Tata Power, Customer, Services
Microsoft Kaizala is a "Made for India" mobile solution aimed at bridging the gap between employees, extended workforce and customers. Pixabay

Microsoft on Tuesday said Tata Power has become the first power utility in India to launch customer services on Microsoft Kaizala, a chat-based communication and data management tool offering transparent and quality-oriented services.

Microsoft Kaizala is a “Made for India” mobile solution aimed at bridging the gap between employees, extended workforce and customers.

“We are extremely proud to be the first utility in India to launch customer services on ‘Microsoft Kaizala’ and are confident that our collaboration with Microsoft India will prove to be beneficial for enhancing the overall customer experience of the company’s customer centric services,” Praveer Sinha, CEO & Managing Director, Tata Power, said in a statement.

The tool will enable Tata Power to seamlessly connect and coordinate work with the entire value chain, including field employees, vendors, partners and customers wherever they are.

Tata Power, Customer, Services
Microsoft on Tuesday said Tata Power has become the first power utility in India to launch customer services on Microsoft Kaizala, a chat-based communication. Pixabay

Consumers will be able to have easy access to Microsoft Kaizala and will be able to pay electricity bills from their smartphone.

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They will also receive notifications and alerts related to meter reading, discounts, due/overdue dates and disconnection updates.

“Microsoft Kaizala was designed to help organizations engage with large ecosystems of customers, partners, and mobile workforces. It makes communications across these networks more natural through chat, video, and voice interfaces,” said Meetul Patel, Chief Operating Officer, Microsoft India. (IANS)