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Airtel Provides Fastest Download Speed: Report

The survey took into account Vodafone and Idea as separate entities despite the recent merger, as the two were operating as separate consumer brands when the survey was conducted, it said

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Bharti Airtel provided the fastest download speed during June-August, while Reliance Jio topped in terms of 4G availability, an Open Signal report said on Thursday.

Open Signal specialises in mapping telecom networks and their service quality.

The average download speed of Airtel was 7.53 Mbps (megabits per second), followed by Jio in the second place with 5.47 Mbps, it said.

“Airtel dominated our Download Speed Experience regional awards, coming top in 16 circles and drawing (equal) in two others,” the report said.

The survey showed that Jio, the latest entrant in the Indian telecommunications markets, was the best in terms of 4G network in the country.

Jio has managed to achieve an availability score of over 95 per cent in all of India’s regions, said the Open Signal’s report titled Mobile Network Experience Report India.

“Jio continues to grow from 96.4 per cent to 96.7 per cent in our analysis, particularly remarkable in a relatively new LTE market like India,” it noted.

Jio
Airtel tops download speed, Jio leads in 4G availability: Report. (Wikimedia Commons)

In the second spot for 4G availability was Airtel with a score of 73.99 per cent.

In terms of upload speed, the report showed that Idea topped among the service providers with an average speed of 2.88 Mbps, followed by Vodafone with 2.31 Mbps.

Reliance Jio also topped on latency experience at 72.20 per cent, the least among the operators, followed by Vodafone which recorded 80.42 per cent latency during July-August.

Latency in computing and data connectivity refers to the delay before a transfer of data begins following an instruction for its transfer.

The survey took into account Vodafone and Idea as separate entities despite the recent merger, as the two were operating as separate consumer brands when the survey was conducted, it said.

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The report also observed that the price war that started with the entry of Jio may shortly come to an end as operators would “move towards the tiered paid data models familiar in the rest of the mobile world’.

“As the price war begins to subside in this maturing market, India’s operators should have more breathing space to focus on other ways to differentiate such as service quality and bundling, as opposed to a race to the bottom on price,” the report said. (IANS)

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Customers Having Airtel-Related Queries Will Now Be Answered By Google Assistant

To get account details, the Airtel assistant will ask to link your Airtel account with Google

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A Google logo is displayed at the entrance to the internet based company's offices in Toronto. VOA

Bharti Airtel on Monday announced that its customers will be able to interact with customer care through Google Assistant.

Currently available in English, the feature will also be rolled out in regional languages to deliver a personalised experience to millions of smartphone users, the company said in a statement.

Airtel will track what questions customer are asking and enable responses to them via Google Assistant.

“With smartphones fast becoming the norm for every Indian, this will make digital self-care much more interactive and step up the customer experience. We will continue to bring more of such exciting solutions for ‘Digital India,'” said Sarang Kanade, Director, Customer Experience and Retail, Bharti Airtel.

Airtel customers can ask Google Assistant questions about data and account balance, current outstanding, best offers, recharge, bill summary and pay bills, current data usage and available Airtel postpaid plans, among others.

Google Assistant to now answer Airtel-related queries
Google Assistant to now answer Airtel-related queries. (Wikimedia Commons)

The initiative is part of “Project Next” — Airtel’s digital innovation programme aimed at transforming customer experience across its services and touch points.

To get account details, the Airtel assistant will ask to link your Airtel account with Google.

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If you click yes, you will be asked to enter your mobile number, accept the Terms of Service.

“Once you accept the Terms of service, you will receive an OTP. Enter the OTP to complete linking your account,” said the company. (IANS)