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Customers Having Airtel-Related Queries Will Now Be Answered By Google Assistant

To get account details, the Airtel assistant will ask to link your Airtel account with Google

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A Google logo is displayed at the entrance to the internet based company's offices in Toronto. VOA

Bharti Airtel on Monday announced that its customers will be able to interact with customer care through Google Assistant.

Currently available in English, the feature will also be rolled out in regional languages to deliver a personalised experience to millions of smartphone users, the company said in a statement.

Airtel will track what questions customer are asking and enable responses to them via Google Assistant.

“With smartphones fast becoming the norm for every Indian, this will make digital self-care much more interactive and step up the customer experience. We will continue to bring more of such exciting solutions for ‘Digital India,'” said Sarang Kanade, Director, Customer Experience and Retail, Bharti Airtel.

Airtel customers can ask Google Assistant questions about data and account balance, current outstanding, best offers, recharge, bill summary and pay bills, current data usage and available Airtel postpaid plans, among others.

Google Assistant to now answer Airtel-related queries
Google Assistant to now answer Airtel-related queries. (Wikimedia Commons)

The initiative is part of “Project Next” — Airtel’s digital innovation programme aimed at transforming customer experience across its services and touch points.

To get account details, the Airtel assistant will ask to link your Airtel account with Google.

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If you click yes, you will be asked to enter your mobile number, accept the Terms of Service.

“Once you accept the Terms of service, you will receive an OTP. Enter the OTP to complete linking your account,” said the company. (IANS)

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Unintended Consequences if You Regulate us for The Sake of it: Google CEO Sundar Pichai

The news comes amid the debate on whether large technology companies like Facebook should be broken up

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Google CEO Sundar Pichai speaks at the Google I/O conference in Mountain View, California.

Facing an anti-trust probe from the US government, Google CEO Sundar Pichai has cautioned against those who may want to regulate the tech giants “for the sake of regulating.”

In an interview with CNN Business, Pichai said his company had gone through similar situations in Europe, so the probe wasn’t a surprise for them. “For some of the other companies, maybe the scrutiny is newer,” Pichai said on Friday.

“Scrutiny is right, and we will participate constructively in these discussions,” he said and added: “I worry that if you regulate for the sake of regulating it, it has a lot of unintended consequences.”

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Google’s CEO Sundar Pichai. Wikimedia Commons

The news comes amid the debate on whether large technology companies like Facebook should be broken up.

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On an anti-trust complaint from the European Commission regarding ranking of shopping search results and ads in 2010, Google was fined $2.7 billion in 2017. (IANS)