Thursday November 15, 2018
Home Lead Story Customers Hav...

Customers Having Airtel-Related Queries Will Now Be Answered By Google Assistant

To get account details, the Airtel assistant will ask to link your Airtel account with Google

0
//
YouTube, Google, google services
A Google logo is displayed at the entrance to the internet based company's offices in Toronto. VOA
Republish
Reprint

Bharti Airtel on Monday announced that its customers will be able to interact with customer care through Google Assistant.

Currently available in English, the feature will also be rolled out in regional languages to deliver a personalised experience to millions of smartphone users, the company said in a statement.

Airtel will track what questions customer are asking and enable responses to them via Google Assistant.

“With smartphones fast becoming the norm for every Indian, this will make digital self-care much more interactive and step up the customer experience. We will continue to bring more of such exciting solutions for ‘Digital India,'” said Sarang Kanade, Director, Customer Experience and Retail, Bharti Airtel.

Airtel customers can ask Google Assistant questions about data and account balance, current outstanding, best offers, recharge, bill summary and pay bills, current data usage and available Airtel postpaid plans, among others.

Google Assistant to now answer Airtel-related queries
Google Assistant to now answer Airtel-related queries. (Wikimedia Commons)

The initiative is part of “Project Next” — Airtel’s digital innovation programme aimed at transforming customer experience across its services and touch points.

To get account details, the Airtel assistant will ask to link your Airtel account with Google.

Also Read- A New Virus Typhus Rises In Los Angeles

If you click yes, you will be asked to enter your mobile number, accept the Terms of Service.

“Once you accept the Terms of service, you will receive an OTP. Enter the OTP to complete linking your account,” said the company. (IANS)

Click here for reuse options!
Copyright 2018 NewsGram

Next Story

Google Investigating The Root Cause Of Its Malfunction

ThousandEyes detected intermittent availability issues to Google services from some locations.

0
YouTube, Google, google services
A Google logo is displayed at the entrance to the internet based company's offices in Toronto. VOA

After several users complained that they were either unable to access Google services like YouTube on Tuesday, the tech giant confirmed the root cause of this was “external” and under investigation.

Internet research firm ThousandEyes, however, claimed that “traffic to certain Google destinations appears to be routed through an ISP in Russia and black-holed at a China Telecom gateway router”.

The disruption in Google services was limited to nearly an hour.

YouTube, Google, google services
The YouTube Music app is displayed on a mobile phone in Los Angeles. VOA

“Throughout the duration of this issue Google services were operating as expected and we believe the root cause of the issue was external to Google,” the company said.

“We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.”

According to media reports, G Suite applications like Gmail and Google Drive were not impacted.

Google described the issue as “Google Cloud IP addresses being erroneously advertised by internet service providers other than Google”.

YouTube, Google, google services
A Google logo is seen at the company’s headquarters in Mountain View, California, VOA

ThousandEyes named China Telecom, Nigerian-provider MainOne and Russian network operator TransTelekom behind this incident.

Also Read: Social Media Laws Should Be Tightened: Germany

“Potential hijack underway. ThousandEyes detected intermittent availability issues to Google services from some locations. Traffic to certain Google destinations appears to be routed through an ISP in Russia & black-holed at a China Telecom gateway router,” ThousandEyes tweeted.

Google told the Wall Street Journal that users’ data was not compromised, adding that “and that the company has no reason to believe that the incident was malicious”. (IANS)