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Customers Having Airtel-Related Queries Will Now Be Answered By Google Assistant

To get account details, the Airtel assistant will ask to link your Airtel account with Google

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A Google logo is displayed at the entrance to the internet based company's offices in Toronto. VOA

Bharti Airtel on Monday announced that its customers will be able to interact with customer care through Google Assistant.

Currently available in English, the feature will also be rolled out in regional languages to deliver a personalised experience to millions of smartphone users, the company said in a statement.

Airtel will track what questions customer are asking and enable responses to them via Google Assistant.

“With smartphones fast becoming the norm for every Indian, this will make digital self-care much more interactive and step up the customer experience. We will continue to bring more of such exciting solutions for ‘Digital India,'” said Sarang Kanade, Director, Customer Experience and Retail, Bharti Airtel.

Airtel customers can ask Google Assistant questions about data and account balance, current outstanding, best offers, recharge, bill summary and pay bills, current data usage and available Airtel postpaid plans, among others.

Google Assistant to now answer Airtel-related queries
Google Assistant to now answer Airtel-related queries. (Wikimedia Commons)

The initiative is part of “Project Next” — Airtel’s digital innovation programme aimed at transforming customer experience across its services and touch points.

To get account details, the Airtel assistant will ask to link your Airtel account with Google.

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If you click yes, you will be asked to enter your mobile number, accept the Terms of Service.

“Once you accept the Terms of service, you will receive an OTP. Enter the OTP to complete linking your account,” said the company. (IANS)

Next Story

ICC Cricket World Cup Becomes “Top Trending Query” on Google Search in 2019

The major news event related searches were dominated by the Lok Sabha Elections, Chandrayaan 2, and Article 370

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World Cup
Apart from ICC Cricket World Cup Films like Kabir Singh, Gully Boy, Mission Mangal, Joker and Marvel's blockbusters -- Avengers: Endgame and Captain Marvel also featured in the overall list. Pixabay

ICC Cricket World Cup was the top trending query on Google Search in 2019 in India, the company announced on Wednesday while announcing its “Year in Search” results, which highlight stand-out moments in Search across news, sporting events, personalities, movies, and songs.

Recapping the trends that stoked the Indian users’ imagination in 2019, Google India has compiled the list named “Year in Search”.

The top 10 list of trending search terms this year included Lok Sabha elections followed by the interest that surrounded the launch of Chandrayaan 2.

“Films like Kabir Singh, Gully Boy, Mission Mangal, Joker and Marvel’s blockbusters — Avengers: Endgame and Captain Marvel also featured in the overall list,” the company said in a statement.

IAF Wing Commander Abhinandan Varthaman topped the list in the most searched personalities this year followed by Lata Mangeshkar and Yuvraj Singh.

This year also witnessed a unique entry of the Internet singing sensation Ranu Mondal.

Sporting searches were dominated by the Cricket World Cup followed by the Pro Kabaddi League. Other international sporting spectacles like the Wimbledon, Copa América, and the tennis tournaments (including the Australian, French and US Open) were also widely searched.

The major news event related searches were dominated by the Lok Sabha Elections, Chandrayaan 2, and Article 370.

World Cup
ICC Cricket World Cup was the top trending query on Google Search in 2019 in India, the company announced on Wednesday while announcing its “Year in Search” results, which highlight stand-out moments in Search across news, sporting events, personalities, movies, and songs. Pixabay

Other important news events including the Maharashtra and Haryana state assembly elections were also widely searched.

The list also saw a mix of both local and global news moments such as the Pulwama attack, Cyclone Fani, the Ayodhya verdict, and the Amazon forest fire.

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Some of the most-interesting search terms were centered around “How to..”, and “What is…”.

On local searches around ‘Near me…’, the top queries revolved around “Dance classes near me” followed by “Salons near me”. Interestingly, a pertinent entry in this particular list in 2019 was “Air quality Index near me”. (IANS)