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Customers Having Airtel-Related Queries Will Now Be Answered By Google Assistant

To get account details, the Airtel assistant will ask to link your Airtel account with Google

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A Google logo is displayed at the entrance to the internet based company's offices in Toronto. VOA

Bharti Airtel on Monday announced that its customers will be able to interact with customer care through Google Assistant.

Currently available in English, the feature will also be rolled out in regional languages to deliver a personalised experience to millions of smartphone users, the company said in a statement.

Airtel will track what questions customer are asking and enable responses to them via Google Assistant.

“With smartphones fast becoming the norm for every Indian, this will make digital self-care much more interactive and step up the customer experience. We will continue to bring more of such exciting solutions for ‘Digital India,'” said Sarang Kanade, Director, Customer Experience and Retail, Bharti Airtel.

Airtel customers can ask Google Assistant questions about data and account balance, current outstanding, best offers, recharge, bill summary and pay bills, current data usage and available Airtel postpaid plans, among others.

Google Assistant to now answer Airtel-related queries
Google Assistant to now answer Airtel-related queries. (Wikimedia Commons)

The initiative is part of “Project Next” — Airtel’s digital innovation programme aimed at transforming customer experience across its services and touch points.

To get account details, the Airtel assistant will ask to link your Airtel account with Google.

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If you click yes, you will be asked to enter your mobile number, accept the Terms of Service.

“Once you accept the Terms of service, you will receive an OTP. Enter the OTP to complete linking your account,” said the company. (IANS)

Next Story

All New Gaming Platform! Google Launches Cloud Gaming Service Stadia

The tech giant believes that game developers will no longer be limited to computing and will be able to create games with "nearly unlimited resources".

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"It's a nice looking one with a dedicated screenshot button, a Google Assistant shortcut and a built-in microphone. The controller has two joysticks, four action buttons, a full-size directional pad and two shoulder buttons on either side," the report added. Pixabay

Google has unveiled its Cloud gaming service called Stadia at the Game Developers Conference (GDC) here.

Google CEO Sundar Pichai introduced the Stadia service during a special keynote at the GDC late on Tuesday.

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Google will also launch a game controller to use with its service called the Stadia controller. Pixabay

“This opens the possibility of Cloud-based gaming, which technically “streams” the game to a controller and display,” the GSMArena reported .

The platform is essentially a Cloud-based infrastructure where game developers would be able to design and write games to run directly on the Internet giant’s hardware at data centres.

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“It’s a nice looking one with a dedicated screenshot button, a Google Assistant shortcut and a built-in microphone. The controller has two joysticks, four action buttons, a full-size directional pad and two shoulder buttons on either side,” the report added. Pixabay

The tech giant believes that game developers will no longer be limited to computing and will be able to create games with “nearly unlimited resources”.

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Google will also launch a game controller to use with its service called the Stadia controller.

“It’s a nice looking one with a dedicated screenshot button, a Google Assistant shortcut and a built-in microphone. The controller has two joysticks, four action buttons, a full-size directional pad and two shoulder buttons on either side,” the report added. (IANS)