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Customers Having Airtel-Related Queries Will Now Be Answered By Google Assistant

To get account details, the Airtel assistant will ask to link your Airtel account with Google

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A Google logo is displayed at the entrance to the internet based company's offices in Toronto. VOA

Bharti Airtel on Monday announced that its customers will be able to interact with customer care through Google Assistant.

Currently available in English, the feature will also be rolled out in regional languages to deliver a personalised experience to millions of smartphone users, the company said in a statement.

Airtel will track what questions customer are asking and enable responses to them via Google Assistant.

“With smartphones fast becoming the norm for every Indian, this will make digital self-care much more interactive and step up the customer experience. We will continue to bring more of such exciting solutions for ‘Digital India,'” said Sarang Kanade, Director, Customer Experience and Retail, Bharti Airtel.

Airtel customers can ask Google Assistant questions about data and account balance, current outstanding, best offers, recharge, bill summary and pay bills, current data usage and available Airtel postpaid plans, among others.

Google Assistant to now answer Airtel-related queries
Google Assistant to now answer Airtel-related queries. (Wikimedia Commons)

The initiative is part of “Project Next” — Airtel’s digital innovation programme aimed at transforming customer experience across its services and touch points.

To get account details, the Airtel assistant will ask to link your Airtel account with Google.

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If you click yes, you will be asked to enter your mobile number, accept the Terms of Service.

“Once you accept the Terms of service, you will receive an OTP. Enter the OTP to complete linking your account,” said the company. (IANS)

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Google Starts Showing Locations of Food, Night Shelters in Cities Across India

People can also enter the above queries into Google Search, or ask their Google Assistant on smartphones or on a KaiOS device

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The tech giant said it is working closely with state and central government authorities to surface the locations of these relief centres. Pixabay

Google on Monday said it has started showing the locations of food shelters and night shelters in cities across India on its services like Maps, to help people especially migrant workers find relief centers with ease.

The tech giant said it is working closely with state and central government authorities to surface the locations of these relief centres. “As the COVID-19 situation develops, we are making a concerted effort to build solutions that help people during these times of need,” Anal Ghosh, Senior Programme Manager, Google India, said in a statement.

“Highlighting the locations of food and night shelters on Google Maps is a step to make this information easily available to the users in need, and ensure they can avail the food and shelter services being provided by the government authorities,” Ghosh said.

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People can now find these locations in 30 cities at the moment on Google Maps, Search and Google Assistant. This will soon be available in Hindi, Google said, adding that the company is working towards making the facility available in other Indian languages over the coming weeks, as well as adding additional shelters in more cities across the country.

People can also enter the above queries into Google Search, or ask their Google Assistant on smartphones or on a KaiOS device. In the coming days, it will become even easier to access this feature, with features like quick-access shortcuts that will appear beneath the search bar on the Google Maps app, shortcuts on Google Maps on KaiOS feature phones, and food and night shelter pins appearing on the map by default when the Maps app is first opened, Google said.

Maps
Google on Monday said it has started showing the locations of food shelters and night shelters in cities across India on its services like Maps, to help people especially migrant workers find relief centers with ease. Pixabay

“With the help of volunteers, NGOs, and traffic authorities, we hope to convey this important information to the affected people, many of whom may not have access to a smartphone or mobile device during this time,” informed Ghosh.

Google Maps is also offering user location data to help public health officials spot increase or decrease of movement across high-level categories of places � such as retail and recreation, groceries and pharmacies, parks, transit stations, workplaces and residential areas.

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Health officials in India can go to the ‘COVID-19 Community Mobility Reports’ website, pick the country and download a PDF that charts the community movements. (IANS)