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Customers Having Airtel-Related Queries Will Now Be Answered By Google Assistant

To get account details, the Airtel assistant will ask to link your Airtel account with Google

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A Google logo is displayed at the entrance to the internet based company's offices in Toronto. VOA

Bharti Airtel on Monday announced that its customers will be able to interact with customer care through Google Assistant.

Currently available in English, the feature will also be rolled out in regional languages to deliver a personalised experience to millions of smartphone users, the company said in a statement.

Airtel will track what questions customer are asking and enable responses to them via Google Assistant.

“With smartphones fast becoming the norm for every Indian, this will make digital self-care much more interactive and step up the customer experience. We will continue to bring more of such exciting solutions for ‘Digital India,'” said Sarang Kanade, Director, Customer Experience and Retail, Bharti Airtel.

Airtel customers can ask Google Assistant questions about data and account balance, current outstanding, best offers, recharge, bill summary and pay bills, current data usage and available Airtel postpaid plans, among others.

Google Assistant to now answer Airtel-related queries
Google Assistant to now answer Airtel-related queries. (Wikimedia Commons)

The initiative is part of “Project Next” — Airtel’s digital innovation programme aimed at transforming customer experience across its services and touch points.

To get account details, the Airtel assistant will ask to link your Airtel account with Google.

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If you click yes, you will be asked to enter your mobile number, accept the Terms of Service.

“Once you accept the Terms of service, you will receive an OTP. Enter the OTP to complete linking your account,” said the company. (IANS)

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Andaman and Nicobar Islands Gets 4G Services Now: Airtel

Airtel 4G services will be first available in Port Blair and will gradually expand to other parts of the islands, the company said in a statement.

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Image Source: dreamstime.com

Telecom major Bharti Airtel on Tuesday announced the launch of 4G services in Andaman and Nicobar islands, becoming the first company to provide high speed network in the archipelago.

Airtel 4G services will be first available in Port Blair and will gradually expand to other parts of the islands, the company said in a statement.

AIRTEL 4G
Airtel launches 4G services in A&N Islands.

“Customers can upgrade to 4G SIM for free and choose from a range of exciting prepaid and postpaid plans that come with premium bundled content like Netflix, Amazon and Zee5. Airtel 4G will be available to customers across a range of smart devices including mobile phones, dongles and 4G hotspots,” it said.

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The company first lauched 4G services in the country in 2012 at Kolkata. (IANS)