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Customers Having Airtel-Related Queries Will Now Be Answered By Google Assistant

To get account details, the Airtel assistant will ask to link your Airtel account with Google

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A Google logo is displayed at the entrance to the internet based company's offices in Toronto. VOA

Bharti Airtel on Monday announced that its customers will be able to interact with customer care through Google Assistant.

Currently available in English, the feature will also be rolled out in regional languages to deliver a personalised experience to millions of smartphone users, the company said in a statement.

Airtel will track what questions customer are asking and enable responses to them via Google Assistant.

“With smartphones fast becoming the norm for every Indian, this will make digital self-care much more interactive and step up the customer experience. We will continue to bring more of such exciting solutions for ‘Digital India,'” said Sarang Kanade, Director, Customer Experience and Retail, Bharti Airtel.

Airtel customers can ask Google Assistant questions about data and account balance, current outstanding, best offers, recharge, bill summary and pay bills, current data usage and available Airtel postpaid plans, among others.

Google Assistant to now answer Airtel-related queries
Google Assistant to now answer Airtel-related queries. (Wikimedia Commons)

The initiative is part of “Project Next” — Airtel’s digital innovation programme aimed at transforming customer experience across its services and touch points.

To get account details, the Airtel assistant will ask to link your Airtel account with Google.

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If you click yes, you will be asked to enter your mobile number, accept the Terms of Service.

“Once you accept the Terms of service, you will receive an OTP. Enter the OTP to complete linking your account,” said the company. (IANS)

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Tech Giant Google Testing ‘Incognito Mode’ in Maps

In July 2019, Maps also added more than 45,000 community and public toilets as part of the Central government’s “Loo Review” campaign that covers 1,700 cities in India

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One of the main building at Google's headquarters for European operations in Dublin Ireland. Wikimedia Commons

Google Maps may soon have an “Incognito Mode” for better privacy on your location data.

The “Incognito Mode” in Google Maps is currently being tested in the Android app, reports XDA Developers.

Just like in Google Chrome, “Incognito Mode” for Maps will have several specific privacy features when rolled out globally.

“The Google Maps 10.26 version also hints at a new ‘Eyes Free’ walking navigation mode,” said the report.

The “Eyes Free” mode will reduce how often you need to look at your phone when you’re using it to navigate as you walk.

This mode would “add more detailed voice guidance during walking navigation”.

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A man walks past a Google sign outside with a span of the Bay Bridge at rear in San Francisco, May 1, 2019. VOA

Last month, Google Maps added a new “Live View” navigation mode that overlays walking directions in augmented reality.

Google Maps has started rolling out privacy features to beta testers.

To make Maps more useful for users, Google is also adding support for bike-sharing stations to let people be informed on docked bike sharing services near them.

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After running tests in the US and elsewhere, earlier in May, Google rolled out speed limits and mobile radar locations in over 40 countries, including India.

In July 2019, Maps also added more than 45,000 community and public toilets as part of the Central government’s “Loo Review” campaign that covers 1,700 cities in India. (IANS)