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Amazon’s Alexa Accidentally Taped And Shared Family Conversation With Contact

Amazon on Thursday described an "unlikely ... string of events" that made Alexa send an audio recording of the family to one of their contacts randomly.

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Assuring customers of Alexa's security is crucial to Amazon, which has ambitions for Alexa to be ubiquitous
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A Portland, Oregon, family has learned what happens when Amazon.com Inc’s popular voice assistant Alexa is lost in translation.

Amazon on Thursday described an “unlikely … string of events” that made Alexa send an audio recording of the family to one of their contacts randomly. The episode underscored how Alexa can misinterpret conversation as a wake-up call and command.

A local news outlet, KIRO 7, reported that a woman with Amazon devices across her home received a call two weeks ago from her husband’s employee, who said Alexa had recorded the family’s conversation about hardwood floors and sent it to him.

“I felt invaded,” the woman, only identified as Danielle, said in the report. “A total privacy invasion. Immediately I said, ‘I’m never plugging that device in again, because I can’t trust it.'”

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Alexa, which comes with Echo speakers and other gadgets, starts recording after it hears its name or another “wake word” selected by users. Pixabay

Alexa, which comes with Echo speakers and other gadgets, starts recording after it hears its name or another “wake word” selected by users. This means that an utterance quite like Alexa, even from a TV commercial, can activate a device.

That’s what happened in the incident, Amazon said. “Subsequent conversation was heard as a ‘send message’ request,” the company said in a statement. “At which point,

Read More: Twitter Shutting Down Most of its TV Apps

Alexa said out loud ‘To whom?’ At which point, the background conversation was interpreted as a name in the customer’s contact list.”

Amazon added, “We are evaluating options to make this case even less likely.”

Assuring customers of Alexa’s security is crucial to Amazon, which has ambitions for Alexa to be ubiquitous — whether dimming the lights for customers or placing orders for them with the world’s largest online retailer.

University researchers from Berkeley and Georgetown found in a 2016 paper that sounds unintelligible to humans can set off voice assistants in general, which raised concerns of exploitation by attackers. Amazon did not immediately comment on the matter, but it previously told The New York Times that it has taken steps to keep its devices secure.

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Alexa said out loud ‘To whom?’ At which point, the background conversation was interpreted as a name in the customer’s contact list.” Pixabay

Millions of Amazon customers have shopped with Alexa. Customers bought tens of millions of Alexa devices last holiday season alone, the company has said. That makes the incident reported Thursday a rare one. But faulty hearing is not.

“Background noise from our television is making it think we said Alexa,” Wedbush Securities analyst Michael Pachter said of his personal experience. “It happens all the time.” (VOA)

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Students Get Amazon Alexa – Electronic Voice-Controlled Assistants in University Campus Housing

It is a good idea for students to get as much experience as possible with the voice assistants to improve their development skills and prepare for future jobs.

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The Alexa Echo Dot devices include the official Saint Louis University logo and are equipped with specific skills to provide information on local events and campus life. VOA
The Alexa Echo Dot devices include the official Saint Louis University logo and are equipped with specific skills to provide information on local events and campus life. VOA

One American university is putting Amazon-electronic voice-controlled assistants in every student housing room on campus.

Saint Louis University recently announced it will equip every student living space with Amazon’s Alexa system. The school in St. Louis, Missouri, will place about 2,300 Echo Dot “smart” devices in all student dorms and other university housing.

Officials said the university will be the first in the world to put the devices in every student living space. The devices and the Alexa service are being provided at no costs to students.

The Amazon Echo is a speaker with the ability to listen and “talk” to users and can perform some operations. The Alexa assistant competes with similar systems made by Google and Apple.

Devices linked to the systems have become increasingly popular in homes in recent years. They can be used for things like looking up information, playing music, ordering food or buying things on the internet. The devices can also complete actions in the home. These include turning lights on and off, and controlling systems for heating and cooling and security.

Amazon calls these different tasks Alexa can perform “skills.”

Amazon said in a website post that Saint Louis University chose the Alexa system after carrying out a test program. The program involved the Echo Dot and a device from a competing company. It said the students had a better reaction to the Alexa system.

The Echo Dots will include a special skill developed especially for Saint Louis University. It will provide information and answer questions about local school activities and campus life.

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In this March 2, 2016, file photo, David Limp, Amazon Senior Vice President of Devices, pushes down on an Echo Dot in San Francisco. VOA

Next year, the university plans to add more personalized skills, such as providing information about classes and grades.

The university said it did not increase student tuition to pay for the project. Instead, officials said, it was financed through the school’s general fund, as well as partnerships with Amazon and n-Powered. The company, based in Los Angeles, California, helped develop the parts of the system that are related to Saint Louis University.

David Hakanson is Saint Louis University’s vice president and chief information officer. In announcing the project, he said it will fit well with students who are “highly driven to achieve success in and out of the classroom.”

He added: “Every minute we can save our students from having to search for the information they need online is another minute that they can spend focused on what matters most: their education.”

While the devices are being placed in every university housing space, students do not have to use them. For those wishing not to take part, the school suggests students just remove the devices from their rooms and put them away in a safe place.

Other universities have also experimented with voice-controlled assistants in student living areas.

A year ago, Arizona State University announced a program that provided Echo Dot devices to a special housing area for engineering students. In the program, all engineering students moving into the special housing community were given the choice of receiving an Echo Dot if they wanted one.

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Bhavik Patel, a mechanical engineering senior and peer mentor at Arizona State’s community housing center Tooker House, demonstrates use of an Amazon Echo Dot while working on formulas. VOA

As is the case at Saint Louis University, Arizona State students are able to use the system to get the latest information on university programs and events. However, the Arizona students also have the chance to sign up for classes that teach subjects related specifically to creating new uses for Alexa devices.

Octavio Heredia is a director with Arizona State’s Fulton Schools of Engineering. He said he thinks it is a good idea for students to get as much experience as possible with the voice assistants to improve their development skills and prepare for future jobs.

Also Read: Google Releases ‘Go Edition of Android 9 Pie’

“Once they are familiar with the devices, they are going to want to further develop their own skills and begin integrating that technology – the hardware and the skills – into other projects,” he said. (VOA)