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New Survey States the Urgent Need of Scaling up Digitalisation by the APAC Banks

APAC banks see payments (32 per cent) and personal loans (24 per cent) as areas that present the greatest opportunities for the future of digital banking

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FILE - The Bank of America Building, center, also known as the Superman building, stands among other buildings in downtown Providence, R.I., March 27, 2013. VOA

About 60 percent of Asia Pacific (APAC) banks either have no digital onboarding process for new customers, or only a part of it has gone online, according to a new survey on Thursday.

The region’s changing regulations (28 per cent) and the need to create digital know-your-customer (KYC) and anti-money laundering (AML) (21 per cent) solutions were cited as the two key challenges for APAC banks looking to acquire new customers online, said the study by analytics software firm FICO.

Garg, who is an Alternate Governor on the ADB Board, the ADB "strategy should focus more on West Asia and South Asia as interventions in East Asia are already done fairly well," the statement said.
Asian Development Bank HQ. Wikimedia Commons

However, 79 per cent of the banks have launched or are currently considering a separate digital banking offering to leapfrog challenges in acquiring new customers, the research showed.

APAC banks see payments (32 per cent) and personal loans (24 per cent) as areas that present the greatest opportunities for the future of digital banking.

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“In Asia, the identification processes used for services such as e-government, banking or telecommunications evolved independently of each other, leading to a fragmented approach with inconsistent levels of security,” Dan McConaghy, President of FICO in Asia Pacific, said in a statement. (IANS)

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