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Tech Giants Apple And Samsung Fined Millions For Being Engaged in Dishonest Commercial Practices

The ACGM said both companies had been fined the highest possible amount reflecting the severity of their dishonest practices

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Apple
While other players like Huawei, LG, Motorola and arch rival Apple have secured patents on foldable devices, Samsung has taken a definitive lead with a real one.

An Italian anti-trust authority on Wednesday fined tech giants Apple and Samsung in an unprecedented ruling on planned obsolescence, stating the companies had both engaged in dishonest commercial practices.

The Italian Competition Authority (AGCM) fined Apple and Samsung 10 million and 5 million euros respectively ($11.41 million and $5.7 million), stating the companies had forced consumers to purchase new phones by prompting users to install software updates that resulted in the phones malfunctioning, leading many consumers to upgrade their handsets, Efe news reported.

Apple
An Apple store in Woodbridge, Virginia. (VOA)

The AGCM investigation suggested that Apple had failed to alert customers how long the lithium batteries in iPhones would last and had failed to offer useful information on how to care for them in order to boost their performance and shelf life.

Since September 2016, Apple repeatedly prompted iPhone6 customers to update the software on their phones to an operating system that had been designed for the next generation model, iPhone7, without alerting consumers that the update could lead the handsets to malfunction, the report said.

On the other hand, Samsung told owners of its Galaxy Note 4 phone to install a new version of Google’s Android operating system intended for the more recent Galaxy Note 7, but which rendered the old model sluggish.

Samsung
Samsung.

The ACGM said both companies had been fined the highest possible amount reflecting the severity of their dishonest practices.

Also Read- Panasonic Introduces AI-Enabled Smartphones

Apple acknowledged in December that it had intentionally slowed iPhones with degraded batteries through software updates to avoid sudden shutdown problems, but denied it had ever done anything to intentionally shorten the life of a product. (IANS)

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Realme, Samsung Have Lowest Return Rates Among All Smartphone Brands in India

When it comes to reliability, Realme users rank their smartphones high (90 per cent), followed by Samsung (88 per cent) and Vivo (87 per cent)

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samsung
To get ahead in the fast-changing tech industry, Samsung said it will expand investment in burgeoning tech segments to propel growth. Wikimedia Commons

Chinese handset maker Realme and South Korean major Samsung have the lowest return rates among all smartphone brands in India, a survey by CyberMedia Research (CMR) said on Thursday.

The “CMR MICI” survey that included 4,000 smartphone owners across top eight Indian cities, focused on smartphone purchase process, key smartphone specs of priority, as well as issues with post-sales service, including repairs or replacements.

“The return rates in smartphone brands provide a measure of consumer satisfaction with their current brand and, in turn, implies that the brands have been able to excel in meeting consumer expectations. Our survey findings report the lowest return rate for brands, such as Realme and Samsung, in comparison to the prevailing industry average,” Prabhu Ram, Head-Industry Intelligence Group (IIG), CMR, said in a statement.

The lowest return rates are determined by the first visit to the brand’s service centre within the first six months of purchase, for either repair or replacement, by both online as well as offline buyers.

Around three per cent of the total smartphone users visited a service centre for the first time within the first six months of their smartphone purchase, during the in-warranty period.

Realme, Online, Smartphone
Armed with a quad camera-system smartphone in every price segment along with an investment worth Rs 300 crore for its surface-mount technology (SMT) lines, Chinese handset maker Realme aims. Pixabay

When it comes to looks, design and feel, users of Vivo are most satisfied (99 per cent), followed by OPPO and Realme users (98 per cent each), and at third place, Xiaomi with 97 per cent satisfaction.

Across smartphone brands, users are excited about the design aesthetics, camera performance and build quality that phones sport across price bands.

Users indicated more satisfaction with intangible factors that they associate with their smartphones, including reliability and performance.

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“In order to win consumer mindset, smartphone brands need to invest in getting not just product design and product quality right, but they must ensure overall brand experience, and service quality right,” Ram added.

When it comes to reliability, Realme users rank their smartphones high (90 per cent), followed by Samsung (88 per cent) and Vivo (87 per cent). (IANS)