Monday September 23, 2019
Home Lead Story Apple Address...

Apple Addresses Bent iPad Pro Controversy With New Support Page

Apple has also urged anyone who believes their iPad Pro enclosure has a warp or bend beyond 400 microns to contact the company's support channels, and also reminds customers of its 14-day return policy, the report said

0
//
Apple, Iphone XR, Apple Watch
Try these fitness apps on Apple Watch Series 4 for marathon season. Flickr Commons

In a bid to shut the controversy around the bent 2018 iPad Pro, Apple has published a support page detailing the device’s manufacturing process, the media reported.

The page is titled “iPad Pro unibody enclosure design” and starts off by saying that Apple’s latest tablet is “strong, light, and durable”, the Verge reported on Saturday.

The new support page focused mainly on the Wi-Fi plus Cellular iPad Pro, which is the model reportedly affected the most by the alleged bending issues.

The tech giant noted that the new design has flat edges “instead of the curved edges found on previous-generation iPad models”. The new iPad’s flat edges and antenna line might make slight bends more visible, the report said.

Apple, Campus, China
A customer is entering the Apple store in Fairfax, Virginia. VOA

According to the tech giant, the slight bends are a result of the iPad Pro’s manufacturing and cooling process.

The company also seems to suggest that so long as any “subtle deviations in flatness” are not perceptible during normal scenarios — meaning when you’re facing the iPad head on and actually using it — they should not be a concern to customers, the report noted.

Also Read- HP Launches Massive 65-inch Gaming Display at CES 2019

“These precision manufacturing techniques and a rigorous inspection process ensure that these new iPad Pro models meet an even tighter specification for flatness than previous generations. This flatness specification allows for no more than 400 microns of deviation across the length of any side – less than the thickness of four sheets of paper,” Apple said in a statement.

Apple has also urged anyone who believes their iPad Pro enclosure has a warp or bend beyond 400 microns to contact the company’s support channels, and also reminds customers of its 14-day return policy, the report said. (IANS)

Next Story

Apple to Unfold iOS 13.1 with CPU Throttling Feature to iPhone XR and iPhone XS

It will also bring general bug fixes to iOS 13

0
Apple, smartphone
Customers walk past an Apple logo inside of an Apple store at Grand Central Station in New York, Aug. 1, 2018. VOA

After rolling out iOS 13 for iPhones and watchOS 6 for Apple Watch Series, the iPhone maker is expected to unfold iOS 13.1 with CPU throttling feature to iPhone XR and iPhone XS.

Apple first admitted it throttled CPUs on older iPhones in 2017 and the iPhone maker was accused of artificially slowing down devices. To do away with this, the company also offered discounted battery replacements to users with some iPhone models, The Verge has reported.

Newer iPhone models have more advanced power-monitoring hardware, which will reduce the impact of throttling.

antitrust lawsuit, apple, iphone apps
FILE – Apple’s App Store app is seen in Baltimore, MD., March 19, 2018. VOA

“iPhone 8 and later use a more advanced hardware and software design that provides a more accurate estimation of both power needs and the battery’s power capability to maximize overall system performance,” Apple wrote on its support page.

“As a result, the impacts of performance management may be less noticeable on iPhone 8 and later. Over time, the rechargeable batteries in all iPhone models will diminish in their capacity and peak performance and will eventually need to be replaced,” the company added.

Also Read: YouTube CEO Apologises for Overhauling Verification Policy

OS 13.1 will be released on September 24. It will bring several features that were avoided for the initial iOS 13 release, including automated Siri Shortcut actions, a share ETA feature in Apple Maps, and data separation for enterprise devices, The Verge reported.

It will also bring general bug fixes to iOS 13.(IANS)