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Apple Addresses Bent iPad Pro Controversy With New Support Page

Apple has also urged anyone who believes their iPad Pro enclosure has a warp or bend beyond 400 microns to contact the company's support channels, and also reminds customers of its 14-day return policy, the report said

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Apple, Iphone XR, Apple Watch
Try these fitness apps on Apple Watch Series 4 for marathon season. Flickr Commons

In a bid to shut the controversy around the bent 2018 iPad Pro, Apple has published a support page detailing the device’s manufacturing process, the media reported.

The page is titled “iPad Pro unibody enclosure design” and starts off by saying that Apple’s latest tablet is “strong, light, and durable”, the Verge reported on Saturday.

The new support page focused mainly on the Wi-Fi plus Cellular iPad Pro, which is the model reportedly affected the most by the alleged bending issues.

The tech giant noted that the new design has flat edges “instead of the curved edges found on previous-generation iPad models”. The new iPad’s flat edges and antenna line might make slight bends more visible, the report said.

Apple, Campus, China
A customer is entering the Apple store in Fairfax, Virginia. VOA

According to the tech giant, the slight bends are a result of the iPad Pro’s manufacturing and cooling process.

The company also seems to suggest that so long as any “subtle deviations in flatness” are not perceptible during normal scenarios — meaning when you’re facing the iPad head on and actually using it — they should not be a concern to customers, the report noted.

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“These precision manufacturing techniques and a rigorous inspection process ensure that these new iPad Pro models meet an even tighter specification for flatness than previous generations. This flatness specification allows for no more than 400 microns of deviation across the length of any side – less than the thickness of four sheets of paper,” Apple said in a statement.

Apple has also urged anyone who believes their iPad Pro enclosure has a warp or bend beyond 400 microns to contact the company’s support channels, and also reminds customers of its 14-day return policy, the report said. (IANS)

Next Story

Here Are Some Latest Details About Upcoming Apple iPhone 12

Recently, J.P. Morgan analyst Samik Chatterjee claimed that Apple will release a 5.4-inch iPhone, two 6.1-inch iPhones and one 6.7-inch iPhone with 5G connectivity in 2020

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Apple
Apple is preparing to release a new iPad Pro, a new MacBook and an augmented reality (AR) headset by the first half of 2020. Pixabay

Apple is expected to launch as many as four new iPhones spread across different display sizes in 2020 and now Apple analysts, Macotakara shared more details about the iPhone 12 design from a source from company’s supply chain in Asia.

The report claimed that the iPhone 12 will come in three size versions, including 5.4-inch, 6.1-inch, and 6.7-inch, but Apple will release two distinct 6.1-inch models, according to the source.

The 6.7-inch model will have a thickness around 7.4mm, which would be nearly 10 per cent thinner than the iPhone 11 Pro Max at 8.1mm.

Additionally, it also claims that the 6.7-inch model will be slightly taller than the iPhone 11 Pro Max and feature a triple-lens rear camera.

Recently, J.P. Morgan analyst Samik Chatterjee claimed that Apple will release a 5.4-inch iPhone, two 6.1-inch iPhones and one 6.7-inch iPhone with 5G connectivity in 2020.

Chatterjee predicts the company may introduce two high-end models (one 6.1-inch and one 6.7-inch) with support for mmWave, as well as a triple-lens camera and “world facing” 3D sensing for improved Augmented Reality capabilities.

Earlier Kuo also said that Apple is preparing to release a new iPad Pro, a new MacBook and an augmented reality (AR) headset by the first half of 2020.

Apple
Apple is expected to launch as many as four new iPhones spread across different display sizes in 2020 and now Apple analysts, Macotakara shared more details about the iPhone 12 design from a source from company’s supply chain in Asia. Pixabay

Kuo expects Apple to team up with third parties to create the first batch of AR headsets.

The new iPad Pro models will be launched in the first quarter and will reportedly come with a rear-facing 3D Time-of-Flight sensor for increased accuracy in depth-of-field photography.

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While, a MacBook with a new scissor-switch keyboard could be launched in Q2 2020. (IANS)