Saturday May 25, 2019
Home Lead Story Apple Eases R...

Apple Eases Repair Policy For iPhones With Third-party Batteries

However, in February 2017, the company eased its repair policy for iPhones with third-party displays

0
//
Apple, smartphone
Customers walk past an Apple logo inside of an Apple store at Grand Central Station in New York, Aug. 1, 2018. VOA

A leaked internal Apple document suggests that the company has allowed Genius Bar — a tech support station located in its retail stores — and Apple Authorised Service Providers (AASPs) to repair iPhones with a third-party battery fitted in them, the media reported.

“The Genius Bar and AASPs are now permitted to replace the third-party battery with an official Apple battery for the standard fee. Before starting the repair, the Genius Bar must drain the third-party battery to less than 60 per cent of a charge,” MacRumours reported.

The document also notes that if the repair is not concerned with the battery but related to display, logic board, microphones and so forth, the Genius Bar and AASPs have been instructed to proceed with the usual servicing.

“If the iPhone’s battery tabs are broken or missing, or there is excessive adhesive, the Genius Bar and AASPs are permitted to replace the entire iPhone for only the cost of a battery replacement at their discretion,” the report further added.

Apple, Campus, China
A customer is entering the Apple store in Fairfax, Virginia. VOA

The silently updated guidelines should apply to all international markets.

Apple usually refrains from repairing iPhones with aftermarket parts, regardless of the circumstances ond state of the device.

Also Read- Riders in Bengaluru Forget Belongings The Most in Uber

The iPhone-maker would still decline service for devices with third-party logic boards, microphones, lightning connectors, headphone jacks, volume button and certain other components, the report informed.

However, in February 2017, the company eased its repair policy for iPhones with third-party displays. (IANS)

Next Story

Tech Giant Apple Pledges to Alert Users on iPhone Performance

Apple has agreed to do this both for current and future iPhones

0
Apple, Campus, China
A customer is entering the Apple store in Fairfax, Virginia. VOA

Apple has committed to be clearer and more upfront with iPhone users about battery health and performance, the UK’s competition watchdog has said.

The Competition and Markets Authority (CMA) had raised consumer law concerns with the Cupertino-based tech giant last year after finding people were not being warned clearly that their phone’s performance could slow down following a 2017 software update designed to manage demands on the battery.

“The CMA became concerned that people might have tried to repair their phone or replace it because they weren’t aware the software update had caused the handset to slow down,” the watchdog said in a statement on late Wednesday.

In addition, people were not able to easily find information about the health of their phone’s battery, which can degrade over time.

After the CMA raised its concerns, Apple started to be more up front with iPhone users.

Apple, chinese
This Monday, Oct. 22, 2018, photo shows from left the iPhone 8, iPhone 8 Plus, and the iPhone XR in New York. The new XR phone has a larger display and loses the home button to make room for more screen. VOA

“But today’s announcement locks the firm into formal commitments always to notify people when issuing a planned software update if it is expected to materially change the impact of performance management on their phones,” the watchdog added.

Apple will also provide easily accessible information about battery health and unexpected shutdowns, along with guidance on how iPhone users can maximise the health of their phone’s battery.

Also Read- Mobile Networks Suspending Orders for Huawei Smartphones: Report

This could help people improve the performance of their own handset after a planned software update by, for example, changing settings, adopting the low power mode or replacing the battery – rather than resorting to having their phone repaired or replaced.

Apple has agreed to do this both for current and future iPhones. (IANS)