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Apple Eases Repair Policy For iPhones With Third-party Batteries

However, in February 2017, the company eased its repair policy for iPhones with third-party displays

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Apple, smartphone
Customers walk past an Apple logo inside of an Apple store at Grand Central Station in New York, Aug. 1, 2018. VOA

A leaked internal Apple document suggests that the company has allowed Genius Bar — a tech support station located in its retail stores — and Apple Authorised Service Providers (AASPs) to repair iPhones with a third-party battery fitted in them, the media reported.

“The Genius Bar and AASPs are now permitted to replace the third-party battery with an official Apple battery for the standard fee. Before starting the repair, the Genius Bar must drain the third-party battery to less than 60 per cent of a charge,” MacRumours reported.

The document also notes that if the repair is not concerned with the battery but related to display, logic board, microphones and so forth, the Genius Bar and AASPs have been instructed to proceed with the usual servicing.

“If the iPhone’s battery tabs are broken or missing, or there is excessive adhesive, the Genius Bar and AASPs are permitted to replace the entire iPhone for only the cost of a battery replacement at their discretion,” the report further added.

Apple, Campus, China
A customer is entering the Apple store in Fairfax, Virginia. VOA

The silently updated guidelines should apply to all international markets.

Apple usually refrains from repairing iPhones with aftermarket parts, regardless of the circumstances ond state of the device.

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The iPhone-maker would still decline service for devices with third-party logic boards, microphones, lightning connectors, headphone jacks, volume button and certain other components, the report informed.

However, in February 2017, the company eased its repair policy for iPhones with third-party displays. (IANS)

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Social Networking Giant Facebook Blames Apple iOS for Bezos’ Phone Hacking

WhatsApp provides end-to-end encryption by default, which means only the sender and recipient can view the messages

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Social Media, Facebook, Authenticity, Posts
The social media application, Facebook is displayed on Apple's App Store, July 30, 2019. VOA

Facebook has blamed Apple’s operating system for the hacking of Amazon Founder and CEO Jeff Bezos’ phone, saying WhatsApp’s end-to-end encryption is unhackable.

Investigators believe that Bezos’s iPhone was compromised after he received a 4.4MB video file containing malware via WhatsApp – in the same way when phones of 1,400 select journalists and human rights activists were broken into by Pegasus software from Israel-based NSO Group last year.

In an interview to the BBC last week, Facebook’s Vice President of Global Affairs and Communications, Nick Clegg, said it wasn’t WhatsApp’s fault because end-to-end encryption is unhackable and blamed Apple’s operating system for Bezos’ episode.

“It sounds like something on the, you know, what they call the operate, operated on the phone itself. It can’t have been anything on the, when the message was sent, in transit, because that’s end-to-end encrypted on WhatsApp,” Clegg told the show host.

Clegg compared the hack to opening a malicious email, saying that “it only comes to life when you open it”.

According to a report from FTI Consulting, a firm that has investigated Bezos’ phone, after that the video file was received, Bezos’ phone started sending unusually large amounts of outbound data, including his intimate messages with his girlfriend Lauren Sanchez.

Jeff Bezos
Jeff Bezos, Amazon founder and owner of Blue Origin. (Wikimedia commons)

According to Clegg, “something” must have affected the phone’s operating system.

“As sure as you can be that the technology of end-to-end encryption cannot, other than unless you have handset, or you have the message at either end, cannot be hacked into,” he was quoted as saying.

Apple was yet to comment on Facebook’s statement.

The NSO Group has denied it was part of Bezos’ hacking.

Also Read: Here Are Some Life Lessons That We Can Learn From Freedom Fighters this Republic Day

WhatsApp provides end-to-end encryption by default, which means only the sender and recipient can view the messages. But the piece of NSO Group software exploited WhatsApp’s video calling system by installing the spyware via missed calls to snoop on the selected users.

According to leading tech policy and media consultant Prasanto K. Roy, end-to-end encrypted apps (E2EE) do provide security, and messages or calls cannot be intercepted and decrypted en route without enormous computing resources.

“But once anyone can get to your handset, whether a human or a piece of software, the encryption doesn’t matter anymore. Because on your handset, it’s all decrypted,” Roy told IANS recently. (IANS)