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Tech Giant Apple Offers More Options for Safe, Reliable Repairs

Qualifying repair businesses will receive Apple-genuine parts, tools, training, repair manuals and diagnostics at the same cost as AASPs

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Apple, smartphone
Customers walk past an Apple logo inside of an Apple store at Grand Central Station in New York, Aug. 1, 2018. VOA

Apple has announced a new repair program, offering customers additional options for the most common out-of-warranty iPhone repairs.

The iPhone maker would provide more independent repair businesses – large or small – with the same genuine parts, tools, training, repair manuals and diagnostics as its Apple Authorized Service Providers (AASPs), the company said in a statement on Thursday.

The program is launching in the US with plans to expand to other countries.

“To better meet our customers’ needs, we’re making it easier for independent providers across the US to tap into the same resources as our Apple Authorized Service Provider network,” said Jeff Williams, Apple’s chief operating officer.

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FILE – Apple’s App Store app is seen in Baltimore, MD., March 19, 2018. VOA

“When a repair is needed, a customer should have confidence the repair is done right. We believe the safest and most reliable repair is one handled by a trained technician using genuine parts that have been properly engineered and rigorously tested,” he added.

The new independent repair provider program complements Apple’s continued investment in its growing global network of over 5,000 AASPs that lead the industry for customer satisfaction and help millions of people with both in- and out-of-warranty service for all Apple products.

Also Read: Fast-Charging Technology is What Most Users are Excited About

To qualify for the new program, businesses need to have an Apple-certified technician who can perform the repairs. Qualifying repair businesses will receive Apple-genuine parts, tools, training, repair manuals and diagnostics at the same cost as AASPs. (IANS)

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“Apple Registers Double-Digit Growth For iPhones in India”, Says Apple CEO Tim Cook

Mac and iPad generated $7.2 and $6 billion globally in revenue, respectively

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Tim Cook
"The high level of customer satisfaction and loyalty for both products drove the active installed base of both Mac and iPad to new records in all geographic segments," the Apple CEO Tim Cook added. Wikimedia Commons

Buyoed by iPhone 11 sales, Apple registered double-digit growth in India for iPhones in the holiday quarter (October-December period), the company’s CEO Tim Cook has announced.

“We grew double digits in emerging markets led by strong performances in Brazil, mainland China, India, Thailand, and Turkey,” Cook told analysts after declaring all-time high revenue for Apple’s fiscal 2020 first quarter that ended on December 28.

The revenue from iPhones in the holiday quarter was $56 billion globally.

“Again, that’s up 8 per cent over a year ago, thanks to the exceptional demand for the iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max.

“In fact, iPhone 11 was our top-selling model every week during the December quarter, and the three new models were our three most popular iPhones,” said a beaming Cook.

Indians made a beeline to buy iPhone 11 that flew off the shelves in the festive season. The iPhone XR, launched last year, also did well.

Apple
Buyoed by iPhone 11 sales, Apple registered double-digit growth in India for iPhones in the holiday quarter (October-December period), the company’s CEO Tim Cook has announced. Pixabay

Mac and iPad generated $7.2 and $6 billion globally in revenue, respectively.

“For iPad, we saw growth in key emerging markets like Mexico, India, Turkey, Poland, Thailand, Malaysia, the Philippines, and Vietnam,” said Cook.

ALSO READ: Apple To Unveil Smart Speaker “HomePod” in India For Rs 19,900

“The high level of customer satisfaction and loyalty for both products drove the active installed base of both Mac and iPad to new records in all geographic segments,” the Apple CEO added. (IANS)