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Apple Responds to Disappearing iTunes Movie Purchase Issue

Apple is constantly working with content providers to expand the iTunes Store catalogue and to make more items available in more countries

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Apple to update iPhones in China to avoid ban. Flickr Commons
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Apple has responded to a tweet by a user who complained about the disappearance of purchased movies from the iTunes library.

The tweet by Anders G da Silva — who recently relocated from Australia to Canada — said three movies he had purchased from iTunes had been removed from his account and he was unable to play or re-download them, Apple Insider reported on Sunday.

“After reviewing the case I have noticed that the content provider has removed these movies from the Canadian Store. Hence these movies are not available in the Canada iTunes Store at this time,” a Senior Advisor from Customer Care Support at iTunes Store tweeted in reply to da Silva.

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An Apple store in Woodbridge, Virginia. (VOA)

Apple Support acknowledged that the movies were gone and attempted to rectify the issue by providing rental credits to rent a movie priced up to $5.99, far off the value of the missing films, the report added.

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“If you change your country setting, some movies may not be available to re-download from the movie store if the version you purchased isn’t also available in the new country. If needed, you can change your country setting back to your prior country to re-download those movies,” a CNET report quoted an Apple spokesperson as saying.

“Apple is constantly working with content providers to expand the iTunes Store catalogue and to make more items available in more countries,” said Apple Support. (IANS)

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Apple Accused of Making False Claims About its iPhone X Series

The plaintiffs also allege that the iPhone X series phones have lower screen resolution than advertised, the CNET report said on Saturday

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Apple accused of making false claims about iPhone X series. Pixabay

A lawsuit filed in a US court has accused Apple of making false claims about the screen sizes and pixel counts of the displays in its iPhone X series, CNET reported.

The suit filed on Friday in the District Court of Northern California alleges that the Cupertino, California-headquartered tech giant lied about the screen sizes of iPhone X, iPhone XS and iPhone XS Max devices by counting non-screen areas like the notch and corners.

The two plaintiffs who filed the suit are seeking class action status, according to the report.

Apple
An Apple store in Woodbridge, Virginia. (VOA)

The suit alleges that Apple is falsely marketing the new line of iPhones as “all screen”.

For example, the screen size of iPhone X is “only about 5.6875 inches”, and not 5.8 inches as claimed by Apple, the complaint stated.

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The plaintiffs also allege that the iPhone X series phones have lower screen resolution than advertised, the CNET report said on Saturday.

Apple was sued over its products earlier also. A lawsuit filed in June alleged that the screen of Apple Watch has a tendency to “crack, shatter or detach from the body of the watch.” (IANS)