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BSES Announces Opening of Another Digi Seva Kendra (DSK) in Delhi

With this launch on Saturday by Delhi Power Minister Satyendar Jain, DSKs now cover over two-thirds of BRPL's consumer base

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BSES, Digi Seva, Delhi
This will provide single window computerised facilities for customers to apply for various services. Pixabay

As part of its ongoing programme of digitising operations, Delhi electricity distribution company (discom) BSES on Saturday announced the opening of another Digi Seva Kendra (DSK) by sister discom BSES Rajdhani Power Ltd (BRPL) in the Paschim Vihar locality of the city. This will provide single window computerised facilities for customers to apply for various services.

With this launch on Saturday by Delhi Power Minister Satyendar Jain, DSKs now cover over two-thirds of BRPL’s consumer base of more than 25 lakh people spread over the discom’s jurisdiction area in south and west Delhi, a BSES statement said.

“These state-of-the-art centres, modelled on the Passport Seva Kendras, offer quick and convenient single window services to consumers, who can apply for a host of services like new connection, load/name/category change, among others, at a time convenient to them,” it said.

“The DSK at Paschim Vihar will cater to over five lakh customers across Punjabi Bagh, Nangloi and Mundka. Four more DSKs are in the pipeline that will take its count to 11.

BSES, Digi Seva, Delhi
As part of its ongoing programme of digitising operations, Delhi electricity distribution company (discom) BSES on Saturday announced the opening of another Digi Seva Kendra (DSK) by sister discom BSES Rajdhani Power Ltd (BRPL). Pixabay

“Leveraging technology, these DSKs provide a complete digital experience to a consumer, who can not only book a prior appointment at the DSK through the BSES website, mobile app or calling the toll free number 19123, but also get the entire work done in a single visit,” it added.

Moreover, the DSKs have also launched a “Door Step Service” for senior citizens, differently abled and medically ill consumers, whereby DSK facilities are provided at the residence of such consumers at a time convenient to them. “Soon, the door step service will be extended to all sections of the consumers,” the statement said.

According to the discom, over 50 per cent employees at the DSKs are women, while the DSK at Janakpuri is an all-women centre.

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“Though BSES consumers can avail a host of services, including applying for a new electricity connection, upload documents and make payment from the BSES website and mobile app, the DSK provides a digital, hassle-free experience also to those who prefer to visit a discom office,” BRPL Chief Executive Amal Sinha said in a statement. (IANS)

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Digital Transactions in Delhi-NCR Grew by 235% Last Year: Razorpay

Online transactions in Delhi-NCR grew 235% in 2019

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Online Transactions
Online transactions in Delhi-NCR grew by 235 per cent in 2019 and it was the third most digitized region in 2019. Pixabay

Digital transactions in Delhi-NCR grew by 235 per cent from 2018 (January-December) to 2019 (January-December) and the region was the third most digitised state in 2019, thus, contributing 13.05 per cent in 2019 (up from 10.9 per cent in 2018), said a new report by full-stack financial services company Razorpay on Tuesday.

“The last year has been buzzing for the fintech sector in Delhi, with the adoption of new digital payment modes and bringing the digital currency to the mainstream. The last six months saw a tremendous shift in the consumption patterns of businesses and consumer preferences of digital payments in the region.

“With UPI growing by a whopping 442 per cent in Delhi, I am certain that this payment method will overtake cards by at least 20 per cent in the next 12 months,” Harshil Mathur, CEO and co-founder of Razorpay, said in a statement.

Online Transactions
Credit and Debit cards contributed 46 per cent in digital transactions. Pixabay

In 2019, Karnataka saw the highest adoption of digital payments (26.64 per cent) followed by Maharashtra (15.92 per cent) and Delhi NCR (13.01 per cent).

While the usage of cards (46 per cent) and netbanking (11 per cent) saw a decline in 2019, down from 56 per cent and 23 per cent for cards and netbanking, respectively in 2018, UPI (38 per cent) went up from 17 per cent in 2018.

Amazon Pay was the most preferred wallet among consumers (33 per cent), followed by Ola Money (17 per cent) in 2019.

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The top three sectors in digital payment adoption for 2019 were food and beverage (26 per cent), financial services (12.5 per cent) and transportation (8 per cent).

Among UPI, Google Pay contributed 59 per cent, PhonePe contributed 26 per cent, followed by Paytm (7 per cent) and BHIM (6 per cent) in digital transactions in 2019. (IANS)