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Cisco Sets Target of Having Conversations with 25 SMBs Everyday to Help them Go Digital

To address their needs, we have announced SMB as a separate vertical globally, so that there is a set of people who are looking

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a lack of discipline in setting the goal correctly for sustained digital transformation and insufficient rigour in executing the change across the enterprise. Pixabay

With India being home to over 63 million small and medium-sized businesses (SMBs), networking giant Cisco has set the target of having conversations with 25 SMBs everyday in a bid to help them go digital, a top company executive has said.

While some SMBs are born with technology, a lot of the existing ones have not yet started looking at technology adoption.

“To address their needs, we have announced SMB as a separate vertical globally, so that there is a set of people who are looking at what are their needs, what are the requirements, what are the products that they need and what is the technology innovation that we need to do,” Sudhir Nayar, Managing Director, Commercial Sales, Cisco India and Saarc told IANS.

Cisco, which is increasingly focusing on software and services for growth, has found that the SMBs want simple solutions and therefore the Cloud-based offering from the company have become a hit with them. With these solutions, the SMBs can have the luxury of not setting up the whole digital infrastructure within their premises.

Cisco, SMBs, Digital
With India being home to over 63 million small and medium-sized businesses (SMBs), networking giant Cisco has set the target of having conversations with 25 SMBs everyday in a bid to help them go digital, a top company executive has said. Pixabay

“They can tap into a Cloud-based security system or a Cloud-based collaboration system. They can use it, pay on a fixed time basis, and can increase the consumption if they like. So these are the flexibilities they are looking at,” Nayar said.

Cisco Meraki, for example, offers Cloud networking services and offers customers complete visibility and control over the entire network over the web.

“You can actually monitor everything using the Meraki dashboard, and you can exactly see where the performance is right, where the performance is not right, and you can fine tune deployment. All this can be done sitting in a central console,” Nayar said.

About 30 per cent of Cisco’s business in India comes from SMBs, which has seen over 20 per cent growth in the country, he said.

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To drive its business in India, Cisco said it collaborates with thousands of its partners in India, while also focusing on different routes to market or building go-to-market strategies.

“We work with them (partners) so that they can take the best of the technologies across 100 plus towns and cities in which we are present,” Nayar said.

“We have more than 11,000 engineers in our Bengaluru facility, which is the largest engineering facility outside United States. A lot of technology innovation happens there. They take a lot of feedback from our customers in India and globally,” he said.

In terms of making their products secure in an age when cybersecurity incidents have become more common than ever, Cisco said it believes in “integrated security” in its offerings. (IANS)

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Oracle Dials SaaS 2.0 to Help Indian Businesses go Digital

Oracle, which is set to organise 'Modern Business Forum' in Mumbai on December 17 to tell a story about how it is accelerating customers' digital transformation in India, embeds AI and ML into SaaS applications

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Oracle
Oracle office. Wikimedia Commons

BY NISHANT ARORA 

Before the noise of Hybrid Cloud, multi-Cloud and various ‘As-a-Service’ offerings took over our minds, it was Software-as-a-Service (SaaS) Cloud model that ruled the industry as an ‘on-demand software’, which is only gaining momentum with the Industry 4.0 era.

California-based Oracle, which has been a pioneer in helping enterprises run their daily affairs across sales, marketing, HR and finance verticals with its Cloud applications, is now set to empower both large enterprises and small and medium businesses (SMBs) in India with the next-gen SaaS solutions.

According to Prasad Rai, Vice President, Applications, Oracle India, in India and globally, the number of companies choosing Oracle SaaS solutions over the competition is increasing.

“These customers are a mix of large firms, mid-size SMBs and Cloud natives. We have helped large and older firms like Indian Oil, Hindalco, Indian Hotels, SBI Card, Genpact and Sandhar Automotive in their digital transformation.

“At the same time, we have Cloud-native disruptors like Oyo Rooms, Rivigo Systems and KLAY Prep Schools in our customers’ list,” Rai told IANS.

The requirements for both the set of organisations is very unique.

“Oracle has understanding and dexterity to support customers of any size, with every thinkable requirement from any sector. We have customers from sectors like manufacturing, retail, hospitality, social welfare, engineering and construction, logistics, oil and gas, among others,” Rai elaborated.

According to Gartner, the SaaS market will grow up to $110.5 billion by 2020, from the current $94.8 billion.

Oracle Launches Intelligence Map for Close Look at Internet.
Witnessing double-digit growth in India for past 3 years: Oracle. IANS

SaaS has become a common delivery model for many business applications, including customer relationship management (CRM), management information systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, learning management systems, content management (CM), office software, payroll processing software, management software and so on.

According to Rai, Oracle Cloud applications, built on Machine Learning, offer the most complete application suite with the best technology, enabling fast innovation with a modern user experience and customer-first approach.

“In 2020, emerging technologies like artificial intelligence (AI), automation and Blockchain will cease to be emerging and will become the mainstay of Cloud computing in general and of the SaaS, in particular,” said Rai.

Businesses will invest in SaaS applications for churning out business intelligence.

“The organisations will incorporate analytics-based AI and ML to monitor and improve their core as well as secondary functions. In 2020, marketing and automation are likely to become more synonymous as marketers will use automation across their tech stacks, from their email marketing tool to their accounting system and CRM,” he explained.

Till now, businesses are using SaaS on providing core functions like HR, finance, operations, etc.

In the coming times, according to the Oracle executive, businesses will seek vertical-specific SaaS solutions.

“Though Blockchain has not gained much steam in SaaS, in the coming year, however, it could pick up a significant amount of speed,” he added.

The SaaS market has been growing over the past few years and with the advent of the industry 4.0 era, the scope of the growth of the SaaS market is not going to diminish soon.

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According to Rai, the real opportunity for technologies like AI and ML, IoT, Blockchain, containers and serverless and human interfaces is to enable companies to embrace innovation on a scale as we’ve never seen before.

“Enterprises have gone from experimenting with these technologies in a sandbox to implementing them for mission-critical applications, to building new business models and creating business value,” he said.

Oracle, which is set to organise ‘Modern Business Forum’ in Mumbai on December 17 to tell a story about how it is accelerating customers’ digital transformation in India, embeds AI and ML into SaaS applications.

“For example, built-in AI tools are integrated into Oracle CX applications that better predict account health, deliver next-best-service actions, automate answers, and provide a more personalised service,” Rai informed. (IANS)