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Climate change accord could make India world leader


Paris: The successful conclusion of the Climate Change Summit here will offer India an opportunity to position itself as the leader of the developing world. If, however, India does not agree with the rest of the world to consider the outcome to be worthwhile, the possibility of a global deal will quickly collapse.

This was observed at a conference here on the sidelines of COP 21 on Monday evening.

Three NGOS based in Brussels – South Asia Democratic Forum (SADF), Europe India Chamber of Commerce (EICC), and Eurochambres – brought together in the French capital thinkers and policy-makers for the one-day meeting entitled “Reinventing Rio”.

Paul Casaca, executive director of SADF, said the objective of the meeting was to lobby for increased EU-India cooperation and collaboration on a financial, environment and technological level.

“As we are witnessing the 21 Conference of the Parties to the United Nations Framework Convention on Climate Change in Paris, we think it is necessary to take this opportunity to assess the strategy intended to guide us through this process and come up with the adjustments that are necessary,” he said.

In particular, the debate addressed a more energy-efficient form of industrialisation and urbanisation and consequently promote renewable energies and green technologies therein.

A speaker said as the energy needs of India continued to grow, it was important that India invested in efficient energy infrastructure in ways that minimised environmental impacts.

Technological and business innovation, scientific cooperation, research, development and deployment of environmentally-friendly technologies and products, open trade, and sound regulatory frameworks were needed to deliver solutions for sustainable growth, said Dr. Rajendra Shende, chairman of TERRE Policy Centre and former director at the UN Environment Programme.

“India needs to see that historic emitters are going to make large contributions and see that they can still continue to emit on the track that they are on in order to sign the agreement,” he said.

Another speaker said India needed financing support, not money per se, but cheaper financing. One reason India’s renewable energy (RE) appeared more expensive than of some other countries is the high cost of capital. Funding for RE projects in the EU was often at half the rate.

It was observed that India was not opposed to signing a legally binding agreement for all countries, but it would only consider the agreement if differential responsibilities played a strong role in the text.

The conclusions and recommendations of the meeting would be highlighted in the COP21 Conference through various channels, noted Sunil Prasad, Secretary General of the Europe India Chamber of Commerce.(ians)

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Reasons Why India Has Become a Call Center Hub

Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors

India is one of the largest call centre hubs in the world. Pixabay
India is one of the largest call centre hubs in the world. Pixabay
  • India has become a call center hub
  • In past few years, the industry has seen a drastic growth
  • There are several reasons which are making this industry flourish in India at such a fast pace

For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.

At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.

UP Investor Summit saw the launch of app e-Saathi.
This upsurge in the industry is providing many people with jobs. Pixabay

Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.

Government support

Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.

 A competitive workforce

The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.

Also Read: 7 Pro SEO Tips for Small Businesses

From text to graphics, this software does it all. Pixabay
A competitive workforce is another reason for the upsurge of call centre industry in India. Pixabay

English proficiencies

But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.

 An effective training environment

One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons  they prefer to establish a foothold in India.

Investments in IT

Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.

Also Read: ‘WhatsApp Business’ Now Available On Android In India

Cloud networking is also a great way of lessening the work burden. Pizabay
Investment in IT and Infrastructure is increasing the number of call centers in India. Pixabay

There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.