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Delhi Police And Microsoft Work Together To Catch Cyber Thugs

Microsoft, that invests more than a billion dollars a year in security research, innovation and development, reached out to 126 organisations in India last year.

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A man walks past a Microsoft sign set up for the Microsoft BUILD conference at Moscone Center in San Francisco, April 28, 2015. VOA

In a significant operation earlier this month, the cyber cell of Delhi Police arrested 24 people who posed as Microsoft tech support staff and duped several US citizens.

This could not have been possible without the the real-time monitoring of cyber crimes by Microsoft’s Digital Crime Unit (DCU) in Redmond that is using Cloud, Big Data, Machine Learning (ML) and Business Intelligence (BI) to improve the security of its products and services, protect vulnerable populations, fight malware, and reduce digital risks.

The real-time data analytics and sharing of key inputs with relevant law enforcement agencies helped bust 10 companies that were illegally running call centres at various places in Delhi that targeted Microsoft Windows users.

 

Microsoft
A sign for Microsoft is seen on a building in Cambridge. VOA

 

“It was real-time monitoring that helped us crack the Delhi gang behind the large-scale tech support fraud. The whole operation has been encouraging in our fight against cyber crimes,” Shilpa Bratt, Director (Shared Services) of Digital Crimes Unit, told IANS.

“We worked closely with our DCU staff in India and Singapore to nail the culprits. I believe there are more such cyber criminals out there and we will up the ante against their sinister plans,” Bratt added.

The cyber criminals impersonated as Microsoft tech support staff after they managed to fraudulently pop up messages on users’ screens that their systems had been affected by malware.

In order to fix the systems, they charged any sum between $100 and $500 from the victims.

According to the Delhi police, incriminating evidence in the form of cheques from customers in the name of Microsoft Tech support, call recordings, virtual dialers, Microsoft Tech support training material, call log transcripts detailing the conversation with victims of fraud, payment gateway records and servers were seized.

 

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Delhi Police (representational Image), VOA

 

According to a Microsoft survey released this month, 68 per cent users in India experienced tech support scams in the past year and some of them (14 per cent) even lost money.

The problem is not limited to India alsone. Tech support scams are a problem worldwide, with three out of five people globally having experienced one in the past year and one in five losing money to fraudsters, according to the “Tech Support Scam Survey 2018” released by DCU.

In 2014, the DCU filed a civil lawsuit in federal court in the central district of California against some companies and related entities in India for unfair and deceptive business practices and trademark infringement.

According to the lawsuit, 3.3 million Americans fall victim to technical support scams annually, losing $1.5 billion.

The scammers claim to find non-existent computer viruses and infections, and then con people out of their hard-earned money for bogus tech support, in addition to stealing personal and financial information or even installing new malicious software.

Microsoft
Tech support scams are a problem worldwide, with three out of five people globally having experienced one in the past year.

“At DCU, we are constantly monitoring such scammers. The fight against them will only intensify in days to come,” Bratt noted.

In the last two days, informed Bratt, over 2 billion connected devices were affected with active threats globally and India was at the second spot after Vietnam in the top affected countries.

The data was generated by Microsoft’s real-time “Threat Monitor”.

The DCU – with 22 employees at its Redmond headquarters and 60 overall at 30 offices globally including in India — is working round-the-clock to intercept, analyse and mitigate threats, thus creating a road-map for various industry stakeholders globally to plan relevant actions.

In total, a team of 3,500 professionals at Microsoft is looking at security, built into the company’s products and services, using frameworks such as the security development lifecycle and operational security assurance.

Also Read: Google Launches New Cyber Security Unit For Play Store

Microsoft’s Cybersecurity Engagement Centre in New Delhi is already empowering organisations with information and techniques to secure critical information infrastructure and help reduce malware and digital risk.

Microsoft, that invests more than a billion dollars a year in security research, innovation and development, reached out to 126 organisations in India last year.

“Our big worry is attacks from nation-state actors as law enforcement is challenged by borders. The cross-border nature of cyber crime has created safe havens for bad actors. We need a stronger global security law to deal with such situations which are increasing by the day,” Bratt emphasised.  (IANS)

Next Story

India To Become Global Steel Manufacturing Hub By 2031

The Modi government seems determined to boost the country's crude steel production capacity to 300 MT by 2030-31 in a bid to make India a global steel manufacturing hub

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Modi government seems determined to boost the country's crude steel production capacity. Wikimedia Commons

The Modi government seems determined to boost the country’s crude steel production capacity to 300 MT by 2030-31 in a bid to make India a global steel manufacturing hub.

At present, China is the world’s largest steel producer with a production capacity of 928.3 MT of crude steel (2018), while India, with 106.5 MT of crude steel production, ranks second on the list. Dedicated participation of all stakeholders is a must to achieve the projected capacity target of 300 MT by 2030-31.

To deliberate on major issues plaguing the sector, the Ministry of Steel is organising in Delhi on Monday a day-long conclave, during which Steel Minister Dharmendra Pradhan will seek suggestions from the stakeholders to address its challenges, identify opportunities and arrive at tangible interventions that can aid the growth of the Indian steel industry.

The National Steel Policy 2017 envisages ‘creating a self-sufficient steel industry that is technologically advanced, globally competitive and promotes inclusive growth’.

Being the third largest steel consumer in the world after China and USA, India’s per capita steel consumption at 74 kgs is one-third the global average of 225 kgs.

steel, manufacturing, india, global
Being the third largest steel consumer in the world after China and USA, India’s per capita steel consumption at 74 kgs is one-third the global average of 225 kgs. Wikimedia Commons

Various countries have focused on rapidly increasing their steel consumption in the high growth phase of their economy. At present, India’s majority steel demand comes from construction, infrastructure, automobiles and capital goods, among others.

ALSO READ: Rather than Thinking about Future, Working People Need to Live in Present and Avoid Mulling Too Much

Steel intensive construction offers an increased pace of durable and environmentally sustainable construction. Its recyclable nature also contributes to the circular economy.

The government has set a target to make India a $5 trillion economy by 2024-25, therefore promoting domestic steel industry is essential, given its high GDP multiplier and critical role in the construction and infrastructure sectors, said the Ministry. (IANS)