Employees worldwide spend more than 25 per cent of their time searching for the information they need to perform their jobs, and managers more than half of their time executing routine tasks, a new report said on Tuesday.
It’s a problem IT has largely created by steadily implementing technology they thought would simplify work, that has only made it more difficult, said the research from desktop virtualisation firm Citrix and the Economist Intelligence Unit (EIU).
Within a typical company, the average employee needs to navigate four or more applications just to execute a single business process. And accessing them requires managing multiple passwords and interfaces. All of this takes time and focus away from people doing what they want — and are paid to do, the findings showed.
“People today want the freedom to work when, where and how they want. And they expect things to be as easy as they are in their personal lives,” said Tim Minahan, Executive Vice President of Strategy and Chief Marketing Officer, Citrix.
“To attract and retain talent in today’s tight labour market, companies need to rethink what ‘workplace’ means and create digital environments that accommodate traditional, remote and gig workers and deliver the tools, and information they need to do their best work in a simple, unified way,” he added.
The report surveyed more than 1,100 senior executives across eight countries and industry sectors. “Nearly 36 per cent cited enhancing customer experience and satisfaction as the top reason for improving employee experience, just behind productivity and employee engagement (40 per cent), 31 per cent listed profitability, and 30 per cent called out talent retention,” said the report.
When it comes to creating a world-class employee experience, nearly identical numbers of IT and HR executives (74 per cent and 75 per cent, respectively) indicated they feel personally responsible for improving it. (IANS)
America’s affluent class is bigger than ever, with more disposable income to treat itself to indulgences in Jobs like massages, manicures, pedicures, and personal trainers.
While jobs for middle class Americans continue to shrink, work positions are growing at the top and the bottom of the payscale. Laborers in the emerging underclass who cater to the whims of the better-off are sometimes referred to as “wealth workers.
“There are more people at the top with the wherewithal to purchase services,” says Mark Muro, a senior fellow at the Brookings Institute. “Not only are there more rich people, but there are more people who are doing fairly well, and all of them are willing to pay for these services, whether it’s yoga instructors or dog walking or task running. And there are more people than ever in the lower third of the distribution that really need this sort of work.”
Wealth workers are more likely to be women and Latino. These are often people without a college degree who might be working multiple jobs providing services to people who are financially better off than they are.
“What we don’t have a lot of in the country is middle-wage income … work that we might say was traditionally more solid or dignified,” Muro says.
Personal care and services occupations are the fastest growing segment of the job market for non-college-educated workers, according to the U.S. Bureau of Labor Statistics. These jobs are expected to grow 17% in the next decade, resulting in more than 1 million new jobs.
The number of manicurists and pedicurists doubled between 2010 and 2017, according to the Brookings Institute. And fitness trainers and dog walkers increased at up to three times the rate of overall employment.
Muro says at least 3 million people in the United States currently rely on this type of work.
“Our concern is not so much that the jobs exist, but that because of the way we structure work in America, they’re not particularly good jobs. They really don’t pay that well,” he says.
These workers are among the most vulnerable to exploitation by their employers, and rarely enjoy benefits like sick leave, vacation packages, pensions or retirement.
But the jobs do offer a foothold in America for new immigrants. One-third of the American workforce is currently involved in the so-called gig economy, about 10% of them full time. The rest are part time, picking up gigs — such as driving for the Uber car service — to supplement income from another job.
“I think it’s good for the economy because these are people who need those jobs and demand is the greatest source of labor power for working people,” says Louis Hyman, director of the Institute for Workplace Studies at Cornell University. “The question is not how do we get rid of the gig economy, but how do we marry that with security? And it’s not just a question for gig workers, but for all low-wage workers in America.”
Hyman says one answer to the problem could be to set up a system of portable benefits.
“Every time there is a transaction, every time somebody comes to your door and delivers something to you, a dollar goes into their retirement account and a dollar goes into their health care fund,” Hyman says. “We make it easy for freelancers to have these kinds of transactions.”
It is likely there will always be demand for service work, jobs that often serve to emphasize the divide between the haves and the have-nots.
“I don’t think that’s a particularly attractive structure for society,” Muro says. “I think it will produce a lot of dissatisfaction and frustration among the bottom half. So I don’t think, as a whole, it’s a very healthy state of affairs … let’s ensure that these are dignified jobs.” (VOA)