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Mark Zuckerberg has new ideas for Facebook and its 'Family' services. Pixabay

Mark Zuckerberg is determined to converge all his platforms – Facebook, WhatsApp, Messenger and Instagram — for a unified experience for billions of users and India which is the largest market for some of its services, including WhatsApp, is going to play a critical role in the success of social networking giant’s new monetization mission.

According to the company, more than 2.1 billion people now use Facebook, Instagram, WhatsApp or Messenger every day on average, and more than 2.7 billion people use at least one of its ‘Family’ of services each month.


In India, Facebook has over 300 million users, WhatsApp another 400 million and Instagram over 70 million (millennials are the largest user group).

In recent communications, Zuckerberg has talked about merging many of its services so that people can message seamlessly across platforms.

About one-fourth of WhatsApp’s 1.5 billion users are in India. It is, therefore, no surprise, that Facebook chose the Indian market to test-run its digital payment service, before rolling out similar experiments in other countries.

After about one and a half years of test run, WhatsApp is now close to launch its Pay service later this year which could dominate the payment economy, given the fact that almost every Indian who has a smartphone or a Jio phone seems to have taken a liking for WhatsApp despite all the flak it received for its failure to effectively contain the spread of fake news.


Facebook to monetise messaging and launch a digital payment service in India. Pixabay

WhatsApp also launched a separate app for businesses last year and while the company is yet to disclose the exact number of businesses using the service, they are in millions globally.

While WhatsApp for Business app is free to download, Facebook is trying to find ways to monetise this service by bringing traffic from its other platforms.

“We helped businesses make the shift to mobile and now we are helping them shift to Stories, video and eventually messaging,” Facebook Chief Operating Officer Sheryl Sandberg said during the earnings call with analysts after the second-quarter results.

An integrated messaging ecosystem plus a payment service may open the doors for various other services, including shopping, for Facebook in India in the near future.

With its photo-sharing app Instagram, Facebook has, in fact, dabbled into shopping in a limited way.

“It’s early days for shopping on Instagram, but we’re excited about this over the long run,” Sandberg revealed.

“In the future, we’ll enable people to use the same payments account to send money to friends and businesses on WhatsApp, shop on Instagram, or make transactions on Facebook,” Zuckerberg said.

The challenge for Facebook would be to get the next billion users to its platform as about 2.7 billion people today use the Facebook app, or the Facebook-owned Instagram, WhatsApp, or Messenger each month out of about 3.8 billion people who are connected to the Internet in the world.


Facebook has over 2 billion active users monthly. Pixabay

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Zuckerberg knows it well that it cannot get the next billion users if it ignores India as more than half a billion people in the country are yet to go online.

Another challenge would be to retain the people who are already in its network, especial in view of the growing popularity of the Chinese short video-sharing app TikTok in India.

The good news is that it has continued to grow despite all the challenges it has faced in the past 15 years of its existence, including the Cambridge Analytica scandal.

Even its revenue has grown, so has its expenses, especially due to the historic $5 billion settlement that it has reached with US Federal Trade Commission (FTC) due to privacy concerns.

Facebook expects its full-year 2019 expenses to grow to 61 per cent compared to last year and the expense linked to FTC settlement alone accounts for close to 16 percentage points of this anticipated expense growth.

In fact, besides increasing expenses, the focus on privacy could slow the process of rolling out new products for the social networking giant.

For Facebook, the need to create a new robust market is now. India is set to inspire some of its innovations. (IANS)


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IANS

The aim of the book is to teach children that families can exist in different forms, and show them how to accept the diversity in family backgrounds.

By Siddhi Jain

Delhi-based author Pritisha Borthakur is set to release her new book, 'Puhor and Niyor's Mural of Family Stories'. The 1,404-word children's book was put together to address a new kind of societal debacle in the family system. The author says the aim is to teach children that families can exist in different forms, and show them how to accept the diversity in family backgrounds.

The author who named the book after her twin sons -- Puhor and Niyor -- is a parent who has seen and heard the tales of ridicule and discrimination suffered by many in India and beyond. She says the book is an artistic illustration for kids that details how different families can live and coexist. Whether it's children with two dads or two moms, children with a single dad or single mom, and even multiracial family units, Borthakur's book teaches love, understanding, and compassion towards unconventional families.

Beyond race, gender, color, and ethnicity which have formed the bases for discrimination since the beginning of time, this book aims to bring to light a largely ignored issue. For so long, single parents have been treated like a taboo without any attempt to understand their situations; no one really cares how or why one's marriage ended but just wants to treat single parents as villains simply for choosing happiness and loving their children.

Homosexual parents, a relatively new family system, is another form that has suffered hate and discrimination for many years. Pritisha emphasizes the need to understand that diversity in people and family is what makes the world beautiful and colourful. 'Puhor and Niyor's Mural of Family Stories' is a firm but compassionate statement against all forms of discrimination on the bases of sexual identity, gender, race, and even differences in background

four children standing on dirt during daytime 'Puhor and Niyor's Mural of Family Stories' is a firm but compassionate statement against all forms of discrimination on the bases of sexual identity, gender, race and even differences in background. | Photo by Ben Wicks on Unsplash


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