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Facebook Down Again? Chill as The World Has Not Ended Yet

Joining the outages, Twitter’s dashboard TweetDeck went down on July 2 in Europe and the US before it was restored later

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FILE - The Facebook logo is seen on a shop window in Malaga, Spain, June 4, 2018. (VOA)

By Radhika Parashar

Imagine this: All of your favourite social media apps such as Facebook, Instagram, WhatsApp, Snapchat and Twitter have stopped working for an unspecified time period. Are you anxious, nervous or still a relaxed soul?

This year has seen several incidences where everyday apps faced major outages running into several hours in India. To the respite of users, they had Twitter to fall back upon as it was the only app functioning most of the time.

“Outages make us realise how much do we actually depend on Internet and apps. People even have apps that remind them it is time to drink water. And if these apps stop working, one can imagine the plight. Social media outages make me uncomfortable and restless,” Deepansh Jain, a 21-year-old college student from Mumbai, told IANS.

Managing a global user-base of over 2.38 billion people, Facebook and its family of apps, including photo-messaging app Instagram and WhatsApp, have collectively suffered five major outages in the last four months. Out of all the Facebook’s apps, Instagram experiences downtime the most.

On March 14, Facebook apps recorded their longest ever 12-hour outage. While people speculated possibilities of cyber attacks, the social networking giant denied the speculation and blamed “server reconfiguration” for its app blackout.

Following Facebook, in the last four months, Google services like Gmail, Maps and Calendar also broke down three times for users worldwide.

On June 3, Google apps such as YouTube, Gmail and Nest along with Snapchat and other web services stopped working for users in the US and Europe for four hours. As the company promised to probe the issue, a service disruption caused a three-hour long Google Calendar outage globally.

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Facebook, Messenger and Instagram apps are displayed on an iPhone, March 13, 2019, in New York. VOA

“App outages are scary. Personally, I instantly start fearing worst-case scenarios like if my account has been hacked. I just go blank,” said Sheena Sharma, 25, from Bengaluru.

Not just social networking apps, other Internet-backed services like voice assistants are also vulnerable to outages. On May 16, Amazon’s voice assistant Alexa suffered outage in the US for undisclosed reasons.

Throughout the outage period, when users asked Alexa for assistance, it replied: “Sorry. I’m having trouble. Please try in a little while”.

Also Read- Researchers Develop an Algorithm to Predict Storms, Cyclones

Joining the outages, Twitter’s dashboard TweetDeck went down on July 2 in Europe and the US before it was restored later.

The outage report said there were “issues at TweetDeck”, with nearly 400 complaints just within 20 minutes. Down Detector said there were “problems at Twitter”.

“While all apps have faced outages, Twitter still holds the forte and brings people from across the world to vent out their frustration on its platform. As soon as any of the apps stop working, I immediately check Twitter if it is just me or an actual blackout has happened,” said Aayushi Aglawe, a 23-year-old media intern from Pune. (IANS)

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People Use Hate Speech While Searching About Terrorism on Social Media

People post hate speech while seeking answers on terrorism

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Social Media terrorism
People often resort to using hate speech when searching about terrorism on a community group social media platform. Pixabay

People often resort to using hate speech when searching about terrorism on a community group social media platform, say researchers.

According to Snehasish Banerjee, lecturer at the York Management School, University of York, it appears seems that people are really curious to know about terrorists, what terrorists think, their ideas, etc.

“While portrayed as a threat to society and human civilisation by mainstream media, terrorists sell terrorism as freedom fighting via social networking sites and private messaging platforms,” said Banerjee.

“However, the actual workings of terrorism are largely shrouded in secrecy. For the curious, a convenient avenue to turn to is the community question answering sites”.

Community question answering sites (CQAs) are social media platforms where users ask questions, answer those submitted by others, and have the option to evaluate responses. Previous studies have mainly looked at terrorism-related data drawn from Facebook and Twitter, this was the first to examine trends on the CQA site, Yahoo! Answers.

Social Media terrorism
While portrayed as a threat to society and human civilisation by mainstream media, terrorists sell terrorism as freedom fighting via social media platforms. Pixabay

The University of York study explored the use of Yahoo! Answers on the topic of terrorism and looked at a dataset of 300 questions that attracted more than 2,000 answers. The questions reflected the community’s information needs, ranging from the life of extremists to counter-terrorism policies. Sensitive questions outnumbered innocuous ones.

A typical innocuous question was: Who exactly created ISIS?, while a more sensitive question was: Do you agree with Donald Trump that we should ban Muslims coming from countries seized by ISIS, Al Qaeda and other terrorists? According to the findings, sensitive questions were significantly more likely to be submitted anonymously than innocuous ones.

While no significant difference arose with respect to answers, the paper found that identities were seldom recognisable. Using names non-traceable to themselves, the community group users become embolden to use provocative, inflammatory or uncivil language. “We found that answers were laden with negative emotions reflecting hate speech and Islamophobia, making claims that were rarely verifiable,” said Banerjee.

Also Read- Facebook and Twitter Remain Divided due to Bloomberg’s Video

Users who posted sensitive questions and answers generally tended to remain anonymous.

“This paper calls for governments and law enforcement agencies to collaborate with major social media companies, including CQAs, to develop a process for cross-platform blacklisting of users and content, as well as identifying those who are vulnerable,” the authors noted in the Aslib Journal of Information Management. (IANS)