Tuesday December 11, 2018
Home Lead Story Facebook Says...

Facebook Says Fixing Mistakes, After Report Exposes Content Moderation Flaws

Facebook said it does have a process to allow for a second look at certain Pages, Profiles, or pieces of content to make sure it has correctly applied its policies

0
//
Facebook
Australia recommends strengthening regulation of Facebook, Google. Pixabay
Republish
Reprint

Facing ire over reports that it is protecting far-right activists and under-age accounts, Facebook on Wednesday said it takes the mistakes incredibly seriously and is working on to prevent these issues from happening again.

Channel 4 Dispatches — a documentary series that sent an undercover reporter to work as a content moderator in a Dublin-based Facebook contractor, showed that moderators at Facebook are preventing Pages from far-right activists from being deleted even after they violate the rules.

In a blog post, Monika Bickert, Vice President of Global Policy Management at Facebook, said the TV report on Channel 4 in the UK has raised important questions about our policies and processes, including guidance given during training sessions in Dublin.

“It’s clear that some of what is in the programme does not reflect Facebook’s policies or values and falls short of the high standards we expect.

“We take these mistakes incredibly seriously and are grateful to the journalists who brought them to our attention. We have been investigating exactly what happened so we can prevent these issues from happening again,” Bickert wrote.

The documentary also showed that Facebook moderators have turned blind eye to under-age accounts.

“Moderators are told they can only take action to close down the account of a child who clearly looks 10-year-old if the child actually admits in posts they are under-aged,” reports said, citing the documentary.

Facebook said it has immediately required all trainers in Dublin to do a re-training session — and is preparing to do the same globally.

Facebook mobile app
The documentary also showed that Facebook moderators have turned blind eye to under-age accounts. Pixabay

“We also reviewed the policy questions and enforcement actions that the reporter raised and fixed the mistakes we found,” the Facebook executive said.

In a separate letter written to Nicole Kleeman, Executive Producer at Glasgow-based Firecrest Films who raised the issues with Facebook, Bickert said a review is going on regarding training practices across Facebook contractor teams, including the Dublin-based CPL Resources, the largest moderation centre for UK content.

“In addition, in relation to the content where mistakes were clearly made, we’ve gone back an taken the correct action,” she said.

Facebook had earlier promised to double the number of people working on its safety and security teams this year to 20,000. This includes over 7,500 content reviewers.

The company said it does not allow people under 13 to have a Facebook account.

If a Facebook user is reported to us as being under 13, a reviewer will look at the content on their profile (text and photos) to try to ascertain their age.

Also Read: Facebook Joins Skill India Mission to Train Empower youth

“If they believe the person is under 13, the account will be put on a hold. This means they cannot use Facebook until they provide proof of their age. We are investigating why any reviewers or trainers at CPL would have suggested otherwise,” Bickert said.

Facebook said it does have a process to allow for a second look at certain Pages, Profiles, or pieces of content to make sure it has correctly applied its policies.

“While this process was previously referred to as ‘shield’, or shielded review, we changed the name to ‘Cross Check’ in May to more accurately reflect the process,” the company said. (IANS)

Click here for reuse options!
Copyright 2018 NewsGram

Next Story

Australia Proposes To Strengthen Regulations of Facebook, Google

Facebook has 17 million monthly users in Australia -- 68 per cent of its population -- while Instagram, second most popular site in terms of users - which is owned by Facebook, has 11 million users

0
Facebook
Australia recommends strengthening regulation of Facebook, Google. Pixabay

The Australian Competition and Consumer Commission (ACCC) on Monday proposed measures to counter the dominant market positions of Google and Facebook and strengthen monitoring on their access to information, advertising and consumers personal data.

The regulatory body, which recommended 11 preliminary measures in the report, was directed to conduct a public inquiry into the impact of digital search engines, social media platforms and other digital content in 2017 by then treasurer and current Prime Minister Scott Morrison.

“Acting as an intermediary between consumers and news outlets, platforms are inherently influential in shaping consumers’ choices of digital journalism,” said the report cited by Efe news.

This influential position and filtration of news items could place the consumer in a so-called filter bubble, increasing the risk of consumers being exposed to unreliable news, according to the report.

“The algorithms operated by each of Google and Facebook, as well as other policies, determine which content is surfaced and displayed to consumers in news feed and search results,” it said.

“The ACCC considers that the strong market position of digital platforms like Google and Facebook justifies a greater level of regulatory oversight,” Chair Rod Sims said.

Facebook
Facebook, social media. Pixabay

The commission called for the creation of a regulatory authority with powers to monitor these digital platforms and recommended establishing an automatic mechanism to take down content that violates copyright.

The ACCC said consumers should be informed about the manner in which these platforms collect and use their data to create personalized advertising.

This would include a reform of privacy laws to require the user’s express consent to data collection and “enable consumers to require erasure of their personal information where they have withdrawn their consent”.

Also Read- Actor Shahid Kapoor Finally Speak Upon His Health Rumours

ACCC said that it found that “competition may have been distorted in multiple sectors where consumer data is used”.

Facebook has 17 million monthly users in Australia — 68 per cent of its population — while Instagram, second most popular site in terms of users – which is owned by Facebook, has 11 million users.

In 2017, Google registered 90 per cent of search traffic originating from Australian desktops and 98 per cent from mobile phones. (IANS)