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Facebook Says Fixing Mistakes, After Report Exposes Content Moderation Flaws

Facebook said it does have a process to allow for a second look at certain Pages, Profiles, or pieces of content to make sure it has correctly applied its policies

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Facebook birthday fundraisers raise $300 mn in 1st year. Pixabay
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Facing ire over reports that it is protecting far-right activists and under-age accounts, Facebook on Wednesday said it takes the mistakes incredibly seriously and is working on to prevent these issues from happening again.

Channel 4 Dispatches — a documentary series that sent an undercover reporter to work as a content moderator in a Dublin-based Facebook contractor, showed that moderators at Facebook are preventing Pages from far-right activists from being deleted even after they violate the rules.

In a blog post, Monika Bickert, Vice President of Global Policy Management at Facebook, said the TV report on Channel 4 in the UK has raised important questions about our policies and processes, including guidance given during training sessions in Dublin.

“It’s clear that some of what is in the programme does not reflect Facebook’s policies or values and falls short of the high standards we expect.

“We take these mistakes incredibly seriously and are grateful to the journalists who brought them to our attention. We have been investigating exactly what happened so we can prevent these issues from happening again,” Bickert wrote.

The documentary also showed that Facebook moderators have turned blind eye to under-age accounts.

“Moderators are told they can only take action to close down the account of a child who clearly looks 10-year-old if the child actually admits in posts they are under-aged,” reports said, citing the documentary.

Facebook said it has immediately required all trainers in Dublin to do a re-training session — and is preparing to do the same globally.

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The documentary also showed that Facebook moderators have turned blind eye to under-age accounts. Pixabay

“We also reviewed the policy questions and enforcement actions that the reporter raised and fixed the mistakes we found,” the Facebook executive said.

In a separate letter written to Nicole Kleeman, Executive Producer at Glasgow-based Firecrest Films who raised the issues with Facebook, Bickert said a review is going on regarding training practices across Facebook contractor teams, including the Dublin-based CPL Resources, the largest moderation centre for UK content.

“In addition, in relation to the content where mistakes were clearly made, we’ve gone back an taken the correct action,” she said.

Facebook had earlier promised to double the number of people working on its safety and security teams this year to 20,000. This includes over 7,500 content reviewers.

The company said it does not allow people under 13 to have a Facebook account.

If a Facebook user is reported to us as being under 13, a reviewer will look at the content on their profile (text and photos) to try to ascertain their age.

Also Read: Facebook Joins Skill India Mission to Train Empower youth

“If they believe the person is under 13, the account will be put on a hold. This means they cannot use Facebook until they provide proof of their age. We are investigating why any reviewers or trainers at CPL would have suggested otherwise,” Bickert said.

Facebook said it does have a process to allow for a second look at certain Pages, Profiles, or pieces of content to make sure it has correctly applied its policies.

“While this process was previously referred to as ‘shield’, or shielded review, we changed the name to ‘Cross Check’ in May to more accurately reflect the process,” the company said. (IANS)

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Birthday Fundraisers on Facebook Raise More than $300 mn in the First Year

Since November 2017, Facebook waived fees, so 100 per cent of all donations made to nonprofits on Facebook go directly to the nonprofits they are supporting

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Facebook birthday fundraisers raise $300 mn in 1st year. Pixabay

Facebook birthday fundraisers, a feature that allows users to raise funds for the causes they care about and donate it to nonprofit organisations, raked in more than $300 million in the first year, the company has said.

To make it easier for users to pick one non-profit from a list of over 750,000 nonprofits on Facebook, the social netoworking giant also announced new tools for people using the feature.

“…we will soon provide more information: when you click on a nonprofit in the list, you can learn more about the organisation, their mission, location and how many people like their Page,” Asha Sharma, Facebook’s Head of Product, Social Good, said in a statement on Wednesday.

“We also plan to share more relevant information, like popular search terms in the nonprofit selection tool,” Sharma said.

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Facebook, social media. Pixabay

Earlier, Facebook added new tools to nonprofit fundraisers, like the ability to match donations and add organisers to fundraiser.

Pages – including those run by brands, public figures, and nonprofits themselves – can now create and donate to fundraisers.

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And it added a tool so people can make recurring monthly donations to the organisations and causes that are important to them.

Since November 2017, Facebook waived fees, so 100 per cent of all donations made to nonprofits on Facebook go directly to the nonprofits they are supporting. (IANS)