Thursday February 21, 2019
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Facebook Grooming 7,500 Content Reviewers for Objectionable Posts

Facebook said it has a team of four clinical psychologists across three regions who are tasked with designing, delivering and evaluating resiliency programmes for everyone who works with graphic and objectionable content

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Facebook
Facebook unveils new VR headset 'Oculus Quest'. Pixabay

After facing ire over reports that its moderators protect far-right activists and under-age accounts, Facebook says it is constantly grooming over 7,500 content reviewers how to handle posts related to hate speeches, terror and child sexual exploitation on its platform.

The content reviewers are a mix of full-time employees, contractors and companies Facebook partners with — covering every time zone and over 50 languages across the world.

“Content review at this size has never been done before. After all, there has never been a platform where so many people communicate in so many different languages across so many different countries and cultures. We recognise the enormity of this challenge and the responsibility we have to get it right,” Ellen Silver, Vice President of Operations at Facebook, wrote in a blog post on Friday.

“Language proficiency is key and it lets us review content around the clock. If something is reported in a language that we don’t support 24/7, we can work with translation companies and other experts who can help us understand local context and language to assist in reviewing it,” Silver added.

The company came under heavy criticism Channel 4 Dispatches — a documentary series — sent an undercover reporter to work as a content moderator in a Dublin-based Facebook contractor.

It showed that moderators at Facebook were preventing Pages from far-right activists from being deleted even after they violate the rules.

In a blog post, Monika Bickert, Vice President of Global Policy Management at Facebook, said the TV report on Channel 4 in the UK raised important questions about their policies and processes.

Facebook said it audits a sample of reviewer decisions each week to find out if a wrong call was made.
Facebook said it audits a sample of reviewer decisions each week to find out if a wrong call was made. VOA

Facebook has also promised to double the number of people working on its safety and security teams this year to 20,000.

Silver said the company is training its team of content reviewers in three areas — pre-training which includes what to expect on the job; hands-on learning that includes a minimum of 80 hours with a live instructor followed by hands-on practice and ongoing coaching.

“We want to keep personal perspectives and biases out of the equation entirely — so, in theory, two people reviewing the same posts would always make the same decision. Of course, judgments can vary if policies aren’t sufficiently prescriptive.

Facebook said it audits a sample of reviewer decisions each week to find out if a wrong call was made.

Also Read: Facebook Says It Can’t Protect Users Alone Day After Stock Collapses

“Our auditors are even audited on a regular basis. In addition, we have leadership at each office to provide guidance, as well as weekly check-ins with policy experts to answer any questions,” said the social media giant.

Facebook said it has a team of four clinical psychologists across three regions who are tasked with designing, delivering and evaluating resiliency programmes for everyone who works with graphic and objectionable content.

“This group also works with our vendor partners and their dedicated resiliency teams to help build industry standards,” said Silver. (IANS)

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Social Networking Giant Facebook Interested in Blockchain-based Authentication, Says Mark Zuckerberg

According to The Verge, the risk of further data-sharing scandals is one of the main reasons why Facebook is wary of implementing the change

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Facebook
Facebook's CEO Mark Zuckerberg. VOA

You may soon login to Facebook with Blockchain-based authentication, CEO Mark Zuckerberg has indicated.

In a public interview with Harvard Law professor Jonathan Zittrain late on Wednesday, Zuckerberg said he is “potentially interested” in putting the Facebook login on the Blockchain technology.

“I’m thinking about going back to decentralised or Blockchain authentication. Although I haven’t figured out a way to make this work out but this is around authentication and basically granting access to your information and to different services,” Mark Zuckerberg told Zittrain.

According to him, Blockchain could give users more powers when granting data access to third-party apps.

Facebook last year promoted one of its senior engineers Evan Cheng as the Director of Engineering at its recently launched Blockchain division.

Earlier in May, Facebook set up a group within the company to explore Blockchain technology and its potential use for the platform, headed by Messenger chief David Marcus.

Facebook's CEO Mark Zuckerberg
Facebook CEO Mark Zuckerberg arrives to testify before a joint hearing of the Senate Commerce and Judiciary committees on Capitol Hill in Washington. VOA

Media reports also said Facebook was exploring to develop its own cryptocurrency.

Facebook has over 2.3 billion users globally and launching cryptocurrency will allow them make payments using a virtual currency like Bitcoin.

In a statement, Facebook said: “Like many other companies, Facebook is exploring ways to leverage the power of Blockchain technology”.

Also Read- Whatsapp Security Bug Allows iPhone Users Bypass Security Controls

According to The Verge, the risk of further data-sharing scandals is one of the main reasons why Facebook is wary of implementing the change.

“You basically take your information, you store it on some decentralised system and you have the choice of whether to log in different places and you’re not going through an intermediary. There’s a lot of things that I think would be quite attractive about that,” said Mark Zuckerberg. (IANS)