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BY NISHANT ARORA
On the New Year’s eve, 11-year-old Saisha who lives in a society in Noida’s Sector 143 wanted to savour a Black Forest cake. Swiggy was dialed in and an order was made from a nearby cake shop with an extensive, mouth-watering menu. After half an hour or so, an apologetic call came from a Swiggy executive, saying he could not locate the shop in the map directed to him as there was no such shop visible.
A so-called senior executive told the family that at least 4-5 riders went looking for the cake shop but to no avail, telling them to cancel the order. The same family told IANS that it went through another ordeal on Swiggy a couple of months back when a dinner order resulted in a shocker when the rider told them that he was standing next to the restaurant but it was not operational, telling the family to cancel the order.
A question arises: If the restaurant has shut shops, then how come the order was possible on the food delivery platform? If there is no cake shop visible to the rider then how come orders are successfully being taken?
The family had a nonsense chat time with the bot and even sent a complaint via an email to Swiggy, which resulted in a readymade “deepest apologies” reply, “assuring you of wonderful ordering experiences in the future”.
Swiggy is not alone. A young couple recently looked for a restaurant on Zomato in the upscale Khan Market for lunch. Upon reaching the location, they were told by the neighbouring shop-owner that the restaurant had shut operations quite some time back.
Same question again: How come such fake, spurious and closed restaurants and food shops are being allowed on food delivery platforms which have become a nuisance for users, leaving them in anguish with a chatbot who has nothing much to deliver?
A Swiggy spokesperson told IANS that it offers consumers the widest selection of restaurants and maintains high standards while on-boarding them. “A dedicated team works proactively to identify and delist restaurants that have shut operations or are unable to meet standards that we hold ourselves responsible to.
“Lapses flagged by consumers regarding quality issues or restaurants that have shut operations, are investigated and appropriate action is taken as required,” the spokesperson added.
However, there may be several such restaurants out there — and more such distressed users — that are closed, but you can still place an order on those food delivery platforms.
Driven by a surge in food orders, especially among millennials, leading food delivery platforms are claiming to embrace AI in a big way to better read fast-changing consumer behaviour, minimise errors and enhance customer experiences.
According to Bengaluru-based research firm RedSeer, the Indian online food delivery market is expected to hit $4 billion by 2020 and to handle and leverage terabytes of data for delivery efficiency, food aggregators Swiggy and Zomato bet big on Artificial Intelligence (AI) and Machine Learning (ML).
Another report from business consultancy firm Market Research Future forecasts that the online food ordering market in India is likely to grow at over 16 per cent annually to touch $17.02 billion by 2023. The food delivery platforms have invested heavily on Artificial Intelligence (AI) and Machine Learning (ML) algorithms in place to sanitise their platforms, but the reality is quite sour for some on the ground, as a proactive approach to clean platforms appears to be somewhat lacking.
Zomato spokesperson told IANS that if a restaurant is shutting down temporarily or permanently, we switch off online ordering and subsequently put a tag on the restaurant page to inform users who search for it.”
In rare cases, wherein the restaurant doesn’t inform us of a shut down or closing for a certain period and receives an order, we do our due diligence and turn it off from online ordering accordingly,” said the spokesperson.
“In cases where our users have brought an aberration to our notice, our approach is to connect with the concerned parties to ensure that any restaurant not capable of servicing orders is taken off immediately,” the company added.
Also Read: I Live in a Bubble, Says Actress Sunny Leone
Such “aberrations”, however, are only growing and the spurious shops can still be seen on the food delivery platforms with the same finger-licking menu as their AI and ML models search for anomalies.
Zomato CEO Deepinder Goyal aims for robots powering the last-mile delivery in the near future while Dale Vaz who is Head of Engineering and Data Science at Swiggy is applying AI/ML across his three-way marketplace to deliver a “wow customer experience”.
We do not know yet whether robots will be able to reach such invisible locations or not and a “wow customer experience” will happen for everyone, but the New Year celebrations are long over, without a cake for her. (IANS)
Social media is an umbrella term that encompasses all apps, websites, and blogs that allow people from all over the world to interact through the internet. Anyone who wishes to use any social media platform must first sign up and then sign in to view content and communicate with other members of that social media platform. Facebook, Twitter, Instagram, WhatsApp, LinkedIn, and Snapchat are commonly used social media platforms. Social media, like all technological advancements, has both advantages and disadvantages.
Social media has become an essential aspect of life for many youths in today's society. Numerous young people carry on involving themselves with social media without even bothering to consider its effect on them. The consequences may be both good and bad at times. When it comes to the negative impact of social media on teenagers, the majority of the time, they are unfavourable if the activity is not linked with a commercial or professional objective.
Social media has taken on such significance in today's society that it has overtaken other concerns. | Photo by Sara Kurfeß on Unsplash
Social media has taken on such significance in today's society that it has overtaken other concerns. People, especially teens, are addicted to social media and have lost sight of the essential things in their lives like family, friends, physical activities, social interaction, sports, education and much more.
One manner in which social media harms our mental health is through the use of unfavourable social comparisons. Teenagers or even grown-ups who use social media spend a significant amount of time examining the lives and activities of their friends. Continuous comparisons lead to low self-esteem and negative body image in adolescents, increasing depression and anxiety in such people; this includes stalking their achievements, events, their pictures or the events they have attended. On comparing, it makes oneself feel worse about their life.
Teenagers or even grown-ups who use social media spend a significant amount of time examining the lives and activities of their friends. | Photo by Ángel López on Unsplash
We can only see the virtual aspect of a person while we are on social media sites. This means that we can only see the side of the situation that they want us to see. Many people make an effort to present themselves in a way that they are not. Bullying among peers is a common practice, which is acceptable to a certain level. However, when it comes to cyberbullying, it has a significant impact on a person's mental health, as the comments or posts may appear on the newsfeed of any individual and spread quickly. Depression and suicidal behaviour can occur as a result of such things.
Particular teenagers are highly prone to be manipulated. Such teenagers may feel the urge to alter their physical appearance as they begin to compare themselves with every other person they come across on social media. This can result in low-self esteem; also, there is a tremendous temptation to overindulge on social media. Hence, it can become an addiction for adolescents and cause them to get distracted, as already mentioned.
Several studies have found that excessive social media use is frequently associated with underlying problems such as depression, chronic stress, anxiety, or low self-esteem. | Photo by AH NP on Unsplash
Several studies have found that excessive social media use is frequently associated with underlying problems such as depression, chronic stress, anxiety, or low self-esteem. Hence, it becomes a social responsibility for us to keep a check on our and our friends' mental well-being by unplugging our devices, building solid friendships and beginning the search to find our true inner self by meditation, exploring nature and organizing offline get together.
Keywords: negative, unfavourable, friends, depression, teenagers, people, social, mental health
During festivals like Diwali, one shouldn't only pay pay attention to dressing up, shopping and meeting family members; an integral part of festivities includes cleaning and decorating our homes, neighbourhood and spreading joy. But while anybody can clean their homes, designing new spaces can be a tad bit cumbersome. With a restricted budget and high-priced decor products in the market, everyone is always looking out for new ideas that are both cost-effective and can transform your home to welcome Maa Laxmi and the New Year. Don't worry though, the following five budget-friendly ways shared by Niraj Johri, founder & CEO at Casa Decor, help you decorate your home in a manner that makes it unforgettable.
Adding metal accents
Adding brass, silver, or copper accessories in the tiny little spaces inside your home can elevate its overall design aesthetics. Metals are the epitome of elegance and luxury -- they can be moulded to lend an eccentric and dynamic fusion of colours. Due to their unpredictable nature, artisans can find numerous ways in which they can help accentuate every corner in your home.
Folded into intricate forms with beautiful solid colours, metals are an undeniably fascinating material to use in home decor. In fact, they are known for their polished and refined looks that bring together edgy, contemporary, and Victorian styles to the forefront. Such designs can usually be found in handcrafted decor pieces such as metal trays that are perfect centrepieces on wooden tables.
Adding brass, silver, or copper accessories in the tiny little spaces inside your home can elevate its overall design aesthetics. | Photo by Priscilla Du Preez on Unsplash
Flowers, flowers everywhere!
This Diwali one should endeavor to shift to organic decor pieces that make use of fresh flowers elevate spaces like doorways, balconies, stairs, or even put them in vases and let the flowers be the centre of attention. Houseplants and flowers not only brighten your surroundings but also boost your mood immediately. Since Diwali calls for parties at home, flowers can function as a catalyst for good vibes.
You can also make use of metal planters enchanted by unexpected colors and veins. Through their unique characteristics and diverse sets of textures, metal planters enable the preservation of charm and value unique to Indian handicraft traditions and cultures.
Since Diwali calls for parties at home, flowers can function as a catalyst for good vibes. | Photo by Roberta Sorge on Unsplash
Light lights! Tea lights
Tea lights are perhaps best used when they are placed inside intricately handcrafted ceramic casings that combine various traditional techniques practised through time. Each piece exudes a sense of muted culture that find a new life in the nuances of the design work.
Each piece exudes a sense of muted culture that find a new life in the nuances of the design work. | Photo by Sven Hornburg on Unsplash
How about some lanterns?
Lanterns with fairy lights is a very popular idea that can be found in most households today. All you must do is fill the jar with fairy lights and hang them in any corner of a room. They offer an inspiring firefly effect that lends a unique and inimitable look to spaces within homes.
Lanterns offer an inspiring firefly effect that lends a unique and inimitable look to spaces within homes. | Photo by Vladimir Fedotov on Unsplash
Mirror Mirror on the wall
Wall mirrors are another way of adding an aesthetic and elegant touch to homes. One can add different sizes of mirrors on empty walls and change the look of the entire area. A classic mirror will add richness to your home and function as a reflective piece to shed light in each corner. (IANS/ MBI)
Wall mirrors are another way of adding an aesthetic and elegant touch to homes. | Photo by Tuva Mathilde Løland on Unsplash
Following a huge growth in his personal fortune, Tesla and SpaceX CEO Elon Musk has renewed his promise to "extend life to Mars". According to The Star, Musk's wealth has swelled to an astonishing $230 billion. Or a whopping 861 billion Dodgecoin, a cryptocurrency backed by the entrepreneur after he was reported to have invested millions.
Musk is now richer than Bill Gates and Warren Buffett combined, both individuals who had previously held the rich list title. "Elon Musk (with a net worth equal to 861 billion #Dogecoin) is now richer than Bill Gates and Warren Buffett COMBINED!" popular crypto YouTuber Matt Wallace's tweeted.
To which Musk said: "Hopefully enough to extend life to Mars". "Have no doubt you will make it happen," Wallace responded. CEO investments, the creators of Dogecoin, also responded backing Musk's plans every step of the way. The SpaceX Mars programme was initiated by Musk to colonize Mars after he first conceptualized the project back in 2001. SpaceX's aspirational goal has been to land the first humans on Mars by 2024, but in October 2020 Musk named 2024 as the goal for an uncrewed mission. (IANS/ MBI)
Keywords: investments, combined, SpaceX, billion, Elon musk, tesla