Monday December 16, 2019
Home Lead Story Google Is Rep...

Google Is Reportedly Looking to Take Over Call Centers With Its Duplex AI Assistant

In the demo, the Google Assistant sounded like a human

0
//
Google
Google's new Search feature gives single result to certain queries. Pixabay

Google’s voice-calling “Duplex” — which lets Artificial Intelligence (AI) mimic a human voice to make appointments and book tables through phone calls — may soon enter call centres assisting humans with customer queries.

According to a report in The Information late on Thursday, an unnamed insurance company has shown interest in “Duplex” which could “handle simple and repetitive customer calls” before taking help from a human if the conversation gets complicated.

Google, however, said in a statement that the company is not testing “Duplex” with any enterprise clients.

“We’re currently focused on consumer use cases for the ‘Duplex’ technology and we aren’t testing ‘Duplex’ with any enterprise clients,” a Google spokesperson told Engadget in a statement.

“‘Duplex’ is designed to operate in very specific use cases, and currently we’re focused on testing with restaurant reservations, hair salon booking and holiday hours with a limited set of trusted testers,” the company added.

At its annual developer conference in May, Google CEO Sundar Pichai introduced “Duplex” and demonstrated how the AI system could book an appointment at a salon and a table at a restaurant.

Representational image.
Google on a smartphone device, Pixabay

In the demo, the Google Assistant sounded like a human.

It used Google DeepMind’s new “WaveNet” audio-generation technique and other advances in Natural Language Processing (NLP) to replicate human speech patterns.

However, tech critics raised questions on the morality of the technology, saying it was developed without proper oversight or regulation.

Microsoft has showcased a similar technology it has been testing in China.

Also Read: Google: Just Vetting Third Party Apps, Not Reading Your Gmail

At an AI event in London in May, Microsoft CEO Satya Nadella revealed that the company’s “Xiaoice” social chat bot has 500 million “friends” and more than 16 channels for Chinese users to interact with it through WeChat and other popular messaging services.

“Xiaoice” interacts in text conversations but now the company has started allowing the chat bot to call people on their phones. (IANS)

Next Story

Google Maps Captures Over 10 mn Miles of Street View Imagery

The company collects street imagery via a fleet of Street View cars, each equipped with nine cameras that capture high-definition imagery from every vantage point possible

0
Google Maps
There's also the Street View trekker on Google Maps, a backpack that collects imagery from places where driving isn't possible.

Google Maps have captured more than 10 million miles of Street View imagery – a distance that could circle the globe over 400 times.

The company announced on Friday that Google Earth now lets people browse more than 36 million square miles of high definition satellite images from various providers – covering more than 98 per cent of the entire population – to see the world from above.

“While these stunning photos show us parts of the world we may never get a chance to visit, they also help Google Maps accurately model a world that is changing each day,” said Thomas Escobar, Senior Product Manager, Google Maps.

The idea of Street View started as a side project more than 12 years ago as part of a goal to map the entire world.

The company collects street imagery via a fleet of Street View cars, each equipped with nine cameras that capture high-definition imagery from every vantage point possible.

“These cameras are athermal, meaning that theya�re designed to handle extreme temperatures without changing focus so they can function in a range of environments,” Escobar added.

Each Street View car includes its own photo processing center and lidar sensors that use laser beams to accurately measure distance.

There’s also the Street View trekker, a backpack that collects imagery from places where driving isn’t possible.

These trekkers are carried by boats, sheep, camels, and even scout troops to gather high quality photos from multiple angles, often in some of the hardest-to-map places around the world.

Google Maps
Google Maps have captured more than 10 million miles of Street View imagery – a distance that could circle the globe over 400 times. Pixabay

In 2019 alone, Street View images from the Google Maps community have helped the company assign addresses to nearly seven million buildings in previously under-mapped places like Armenia, Bermuda, Lebanon, Myanmar, Tonga, Zanzibar and Zimbabwe.

Once Google collects photos, it uses a technique called photogrammetry to align and stitch together a single set of images.

ALSO READ: Xiaomi Plans to Unveil its First Smart Display Like Google’s Next Hub

“These images show us critically important details about an area-things like roads, lane markings, buildings and rivers, along with the precise distance between each of these objects. All of this information is gathered without ever needing to set foot in the location itself,” said Google. (IANS)