Tuesday October 15, 2019
Home Business How Apifonica...

How Apifonica Helps to Improve Customer Security by its Services?

In return, all this will ultimately help them to increase the sale of their products or services

0
//
Apifonica, Customer, Security
The business organization field works to accumulate all the relevant information.

Apifonica offers great solutions in the process where you want to build any type of connection with your respected customers. On the other hand, it also helps in doing interaction and communication with your customers all across the world and with different channels. The main aim of Apifonica focuses on to widely improve customer security by providing services like an anonymous calling as well as sending of the SMS without the contact number information of the sender. This helps in the situation where the senders don’t want to reveal their details to another person in the field of business.

Apifonica facilitates all the connected companies to maintain the process of communication with their outstanding customers with the help of social messaging, voice calls, and SMS medium. But to provide greater safety to their privacy it has introduced an amazing feature which is called mask phone number. Like read before, this feature majorly helps its users to keep the phone number details secret. It’s a 2 way unidentified calling or messaging feature which does not reveal anyone’s number while receiving calls or SMS.

Business communication 

The need for communication is rising day by day which has also led the modernized technological innovation to efficiently deal with your customers in the field of business. The business organization field works to accumulate all the relevant information from their customers to use it for the marketing strategies further in the future. In return, all this will ultimately help them to increase the sale of their products or services. Moreover, the increasing uses of the internet or digital medium offering online transaction have already made the privacy of the customers a constant topic of serious discussion. The data security of the person using online medium and their privacy has become the uppermost priority concern in the connected internet world today.   

On the other hand, lifting up the customer’s interaction and communication with the help of the exchanging text messages or via calling is essential but not so required. On the other hand, many companies trade their phone numbers as a social demand. But this can be looked upon with the feature of Apifonica called phone number mask. All the business can now enable box communication in order to hide the customer’s or employees’ contact numbers. With the help of this facility, one can easily connect with their customers to drivers, agents, support services, delivery personnel, by the means of a virtual number. These virtual numbers assist the calling or messaging process easily by forwarding it to the final destinations.

What is Phone number masking and how it improves customer security in detail

Apifonica, Customer, Security
Apifonica facilitates all the connected companies to maintain the process of communication with their outstanding customers with the help of social messaging, voice calls.

The masking of phone numbers is the best solution put forward by the Apifonica services to basically safeguard the security and privacy of the customers. So with the help of this feature, instead of communicating directly with each other, you are using a bride in order to safeguard your real identity. Do you know E-commerce companies or the cab aggregators majorly use this facility of masking numbers, for the purpose of connecting with the delivery people or cab drivers to the customers disclosing the numbers to both the parties? That is how the basic working of the phone number mask feature is.

Also Read- Nigeria Seeing Increasing Cases of Heart Disease

Moreover, the call conversation takes place without even dialing the phone numbers on the phone. Thus as an alternative to dialing numbers from your phone, the businesses use a number called customers facing number. By using this number the calls are forwarded for the faster resolutions protecting the identities. Therefore multiple industry-based businesses use this solution provided by Apifonica. On the other hand, delivery companies, e-commerce, real estate, and many more use this feature to contact their customers via calls in varied departments of the business organization without disclosing phone numbers to either of them.

Why one requires using this feature for business?

Apifonica, Customer, Security
But to provide greater safety to their privacy it has introduced an amazing feature which is called mask phone number. Like read before, this feature majorly helps its users.

The foremost reason to use these features of Apifonica by the business is to develop a noticeable brand image of the company. On the other hand, it also helps in greater loyalty for engagement between the business and customers. With the greater reach of technologies, the form of communications has also possessed several changes in the process of human interactions. Currently, many innovations have put forward mass interactions such as hailing cab services, buying, renting, selling, cashless transactions, etc. 

Also Read- Historic Agreement between Gabon and Norway Seeking to Ensure it Stays that Way

Therefore in the field of business, one needs the customer’s details like the mobile number which is a basic identity to communicate whenever required. Hence the customers also want their information to be kept secured with the business organization. On the other hand, it is right because there are many threat activities like scams, spam calls, unwanted calls, etc going on around all corners which may harm your customer’s safety.  

What are the 2 main benefits of using phone number masking?

Apifonica, Customer, Security
It’s a 2 way unidentified calling or messaging feature which does not reveal anyone’s number while receiving calls or SMS.

Phone number masking works best to improve customer security helping people to communicate safely with each other. Since privacy is the main concern

in the field of business to both customers and organization as well it helps the business to do secret number calling and messaging providing an excellent communication experience in return. Moreover, there are also many other benefits offered by this feature of phone masking, some of them are mentioned below.

It helps in optimized interactions

By using the Apifonica number masking feature you can sustain your level of professionalism in your business sector since your work is to get connected for the purpose of business proposals. It is the best solution in order to let know your customers that you’re connecting with them in the safest and secure way. In addition to this, this solution also helps customers to know that your business works to accomplish all their needs by giving value to the privacy of the customer as well.

Supportive customer experience

Apifonica, Customer, Security
The need for communication is rising day by day which has also led the modernized technological innovation to efficiently deal with your customers in the field of business.

It helps the customer to trust more and feel safe that their details are safe and are at the right hands. Thus in this way, the customer’s experience gets better in return.

This was all about Apifonica helping to improve customer security with the help of a phone masking solution.

 

Next Story

Tata Power to Launch Customer Services on Microsoft Kaizala

We are extremely proud to be the first utility in India to launch customer services on ‘Microsoft Kaizala' and are confident that our collaboration

0
Tata Power, Customer, Services
Microsoft Kaizala is a "Made for India" mobile solution aimed at bridging the gap between employees, extended workforce and customers. Pixabay

Microsoft on Tuesday said Tata Power has become the first power utility in India to launch customer services on Microsoft Kaizala, a chat-based communication and data management tool offering transparent and quality-oriented services.

Microsoft Kaizala is a “Made for India” mobile solution aimed at bridging the gap between employees, extended workforce and customers.

“We are extremely proud to be the first utility in India to launch customer services on ‘Microsoft Kaizala’ and are confident that our collaboration with Microsoft India will prove to be beneficial for enhancing the overall customer experience of the company’s customer centric services,” Praveer Sinha, CEO & Managing Director, Tata Power, said in a statement.

The tool will enable Tata Power to seamlessly connect and coordinate work with the entire value chain, including field employees, vendors, partners and customers wherever they are.

Tata Power, Customer, Services
Microsoft on Tuesday said Tata Power has become the first power utility in India to launch customer services on Microsoft Kaizala, a chat-based communication. Pixabay

Consumers will be able to have easy access to Microsoft Kaizala and will be able to pay electricity bills from their smartphone.

Also Read- Society Needs to Be Educated and Sensitised to Ensure There is No Discrimination

They will also receive notifications and alerts related to meter reading, discounts, due/overdue dates and disconnection updates.

“Microsoft Kaizala was designed to help organizations engage with large ecosystems of customers, partners, and mobile workforces. It makes communications across these networks more natural through chat, video, and voice interfaces,” said Meetul Patel, Chief Operating Officer, Microsoft India. (IANS)