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How To Deal With Online Hate Speech: A Detailed Guide By Facebook

Critics of the company, however, said Zuckerberg hasn't gone far enough to address the inherent problems of Facebook, which has 2 billion users.

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A television photographer shoots the sign outside of Facebook headquarters in Menlo Park, Calif. VOA
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Facebook says it is getting better at proactively removing hate speech and changing the incentives that result in the most sensational and provocative content becoming the most popular on the site.

The company has done so, it says, by ramping up its operations so that computers can review and make quick decisions on large amounts of content with thousands of reviewers making more nuanced decisions.

In the future, if a person disagrees with Facebook’s decision, he or she will be able to appeal to an independent review board.

Facebook “shouldn’t be making so many important decisions about free expression and safety on our own,” Facebook CEO Mark Zuckerberg said in a call with reporters Thursday.

Facebook, India, Fake News, Hate Speech
Facebook CEO Mark Zuckerberg delivers the keynote address at a Facebook developers conference in San Jose, California. VOA

But as Zuckerberg detailed what the company has accomplished in recent months to crack down on spam, hate speech and violent content, he also acknowledged that Facebook has far to go.

“There are issues you never fix,” he said. “There’s going to be ongoing content issues.”

Company’s actions

In the call, Zuckerberg addressed a recent story in The New York Times that detailed how the company fought back during some of its biggest controversies over the past two years, such as the revelation of how the network was used by Russian operatives in the 2016 U.S. presidential election.

The Times story suggested that company executives first dismissed early concerns about foreign operatives, then tried to deflect public attention away from Facebook once the news came out.

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A Facebook panel is seen during the Cannes Lions International Festival of Creativity, in Cannes, France. VOA

Zuckerberg said the firm made mistakes and was slow to understand the enormity of the issues it faced. “But to suggest that we didn’t want to know is simply untrue,” he said.

Zuckerberg also said he didn’t know the firm had hired Definers Public Affairs, a Washington, D.C., consulting firm that spread negative information about Facebook competitors as the social networking firm was in the midst of one scandal after another. Facebook severed its relationship with the firm.

“It may be normal in Washington, but it’s not the kind of thing I want Facebook associated with, which is why we won’t be doing it,” Zuckerberg said.

The firm posted a rebuttal to the Times story.

Content removed

Facebook said it is getting better at proactively finding and removing contentsuch as spam, violent posts and hate speech. The company said it removed or took other action on 15.4 million pieces of violent content between June and September of this year, about double what it removed in the prior three months.

Facebook, India, Fake News, Hate Speech
This photo shows a Facebook app icon on a smartphone in New York. VOA

But Zuckerberg and other executives said Facebook still has more work to do in places such as Myanmar. In the third quarter, the firm said it proactively identified 63 percent of the hate speech it removed, up from 13 percent in the last quarter of 2017. At least 100 Burmese language experts are reviewing content, the firm said.

One issue that continues to dog Facebook is that some of the most popular content is also the most sensational and provocative. Facebook said it now penalizes what it calls “borderline content” so it gets less distribution and engagement.

“By fixing this incentive problem in our services, we believe it’ll create a virtuous cycle: by reducing sensationalism of all forms, we’ll create a healthier, less-polarized discourse where more people feel safe participating,” Zuckerberg wrote in a post.

Also Read: Facebook to Establish an Independent Body to Moderate Content

Critics of the company, however, said Zuckerberg hasn’t gone far enough to address the inherent problems of Facebook, which has 2 billion users.

“We have a man-made, for-profit, simultaneous communication space, marketplace and battle space and that it is, as a result, designed not to reward veracity or morality but virality,” said Peter W. Singer, strategist and senior fellow at New America, a nonpartisan think tank, at an event Thursday in Washington, D.C. (VOA)

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Irish Watchdog Opens Inquiry into Latest Privacy Breach of Facebook

The private information of Facebook users was alleged to be used to influence the US 2016 general elections in favour of President Donald Trump's campaign

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Irish watchdog opens inquiry into latest Facebook privacy breach. Pixabay

Ireland’s Data Protection Commission (DPC) has announced a fresh investigation into Facebook, a day after the social networking giant admitted another security breach where nearly 6.8 million users risked their private photos being exposed to third-party apps.

Facebook, which is already facing a probe from the Irish watchdog for a previous privacy leak in September that affected 50 million people, may end up with fine of 4 per cent of its annual turnover – the highest fine under the new European General Data Protection Regulation (GDPR), The Independent reported on Saturday.

In Facebook’s case, the fine could amount to nearly 1.5 billion euros.

“The Irish DPC has received a number of breach notifications from Facebook since the introduction of the GDPR on May 25, 2018,” a spokesperson for the watchdog was quoted as saying.

The fresh move came after Facebook on Friday said more than 1,500 apps built by 876 developers may have also been affected by the bug that exposed users’ unshared photos during a 12-day-period from September 13 to 25.

Facebook, in a statement, said it has fixed the breach and will roll out next week “tools for app developers that will allow them to determine which people using their app might be impacted by this bug”.

“Currently, we believe this may have affected up to 6.8 million users and up to 1,500 apps built by 876 developers. The only apps affected by this bug were ones that Facebook approved to access the photos API and that individuals had authorised to access their photos.

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This photo shows a Facebook app icon on a smartphone in New York. VOA

“We’re sorry this happened,” said Facebook, adding that it will also notify the people potentially impacted by this bug via an alert.

The disclosure is another example of Facebook’s failure to properly protect users’ privacy that may drew more criticism of its privacy policy.

Earlier this month, Italian regulators fined Facebook 10 million euros for selling users’ data without informing them.

The competition watchdog handed Facebook two fines totalling 10 million euros, “also for discouraging users from trying to limit how the company shares their data”.

The Irish watchdog, which is Facebook’s lead privacy regulator in Europe, in October opened a formal investigation into a data breach which affected 50 million users.

Also Read- Prime Minister Narendra Modi Extends Condolences to France Terror Attack Victims

“The investigation will examine Facebook’s compliance with its obligation under the General Data Protection Regulation (GDPR) to implement appropriate technical and organisational measures to ensure the security and safeguarding of the personal data it processes,” said the DPC.

The world’s largest social media network has been grilled over the past year for its mishandling of user data, including its involvement in a privacy scandal in March when Cambridge Analytica, a British political consultancy firm, was accused of illegally accessing the data of more than 87 million Facebook users without their consent.

The private information of Facebook users was alleged to be used to influence the US 2016 general elections in favour of President Donald Trump’s campaign. (IANS)