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How To Deal With Online Hate Speech: A Detailed Guide By Facebook

Critics of the company, however, said Zuckerberg hasn't gone far enough to address the inherent problems of Facebook, which has 2 billion users.

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A television photographer shoots the sign outside of Facebook headquarters in Menlo Park, Calif. VOA

Facebook says it is getting better at proactively removing hate speech and changing the incentives that result in the most sensational and provocative content becoming the most popular on the site.

The company has done so, it says, by ramping up its operations so that computers can review and make quick decisions on large amounts of content with thousands of reviewers making more nuanced decisions.

In the future, if a person disagrees with Facebook’s decision, he or she will be able to appeal to an independent review board.

Facebook “shouldn’t be making so many important decisions about free expression and safety on our own,” Facebook CEO Mark Zuckerberg said in a call with reporters Thursday.

Facebook, India, Fake News, Hate Speech
Facebook CEO Mark Zuckerberg delivers the keynote address at a Facebook developers conference in San Jose, California. VOA

But as Zuckerberg detailed what the company has accomplished in recent months to crack down on spam, hate speech and violent content, he also acknowledged that Facebook has far to go.

“There are issues you never fix,” he said. “There’s going to be ongoing content issues.”

Company’s actions

In the call, Zuckerberg addressed a recent story in The New York Times that detailed how the company fought back during some of its biggest controversies over the past two years, such as the revelation of how the network was used by Russian operatives in the 2016 U.S. presidential election.

The Times story suggested that company executives first dismissed early concerns about foreign operatives, then tried to deflect public attention away from Facebook once the news came out.

Facebook, India, Fake News, Hate Speech
A Facebook panel is seen during the Cannes Lions International Festival of Creativity, in Cannes, France. VOA

Zuckerberg said the firm made mistakes and was slow to understand the enormity of the issues it faced. “But to suggest that we didn’t want to know is simply untrue,” he said.

Zuckerberg also said he didn’t know the firm had hired Definers Public Affairs, a Washington, D.C., consulting firm that spread negative information about Facebook competitors as the social networking firm was in the midst of one scandal after another. Facebook severed its relationship with the firm.

“It may be normal in Washington, but it’s not the kind of thing I want Facebook associated with, which is why we won’t be doing it,” Zuckerberg said.

The firm posted a rebuttal to the Times story.

Content removed

Facebook said it is getting better at proactively finding and removing contentsuch as spam, violent posts and hate speech. The company said it removed or took other action on 15.4 million pieces of violent content between June and September of this year, about double what it removed in the prior three months.

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This photo shows a Facebook app icon on a smartphone in New York. VOA

But Zuckerberg and other executives said Facebook still has more work to do in places such as Myanmar. In the third quarter, the firm said it proactively identified 63 percent of the hate speech it removed, up from 13 percent in the last quarter of 2017. At least 100 Burmese language experts are reviewing content, the firm said.

One issue that continues to dog Facebook is that some of the most popular content is also the most sensational and provocative. Facebook said it now penalizes what it calls “borderline content” so it gets less distribution and engagement.

“By fixing this incentive problem in our services, we believe it’ll create a virtuous cycle: by reducing sensationalism of all forms, we’ll create a healthier, less-polarized discourse where more people feel safe participating,” Zuckerberg wrote in a post.

Also Read: Facebook to Establish an Independent Body to Moderate Content

Critics of the company, however, said Zuckerberg hasn’t gone far enough to address the inherent problems of Facebook, which has 2 billion users.

“We have a man-made, for-profit, simultaneous communication space, marketplace and battle space and that it is, as a result, designed not to reward veracity or morality but virality,” said Peter W. Singer, strategist and senior fellow at New America, a nonpartisan think tank, at an event Thursday in Washington, D.C. (VOA)

Next Story

Experts Urging Users to Change their Facebook Passwords and Turn on Two-Factor Authentication

Facebook in a blog post on Thursday said that it had fixed the issue and will be notifying everyone whose passwords it found stored this way

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Facebook in a blog post on Thursday said that it had fixed the issue and will be notifying everyone whose passwords it found stored this way. Pixabay

After a report revealed around 200-600 million Facebook users may have had their account passwords stored in plain text and searchable by over 20,000 Facebook employees, cybersecurity experts are urging users to change their passwords and turn on the two-factor authentication (2FA).

So far the inquiry has uncovered archives with plain text user passwords dating back to 2012, according to the report published this week by KrebsOnSecurity, a blog run by journalist Brian Krebs.

Facebook in a blog post on Thursday said that it had fixed the issue and will be notifying everyone whose passwords it found stored this way.

“It’s perfectly possible that no passwords at all fell into the hands of any crooks as a result of this. But if any passwords did get into the wrong hands then you can expect them to be abused,” said Paul Ducklin, Senior Technologist at global cybersecurity firm Sophos.

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Facebook said it had found no evidence to date that anyone internally abused or improperly accessed the passwords. Pixabay

“Hashed passwords still need to be cracked before they can be used; plaintext passwords are the real deal without any further hacking or cracking needed,” Ducklin added.

Facebook said it had found no evidence to date that anyone internally abused or improperly accessed the passwords.

“While the details of the incident are still emerging, this is likely an accidental programming error that led to the logging of plain text credentials. That said, this should never have happened and Facebook needs to ensure that no user credentials or data were compromised as a result of this error,” said John Shier, Senior Security Advisor at Sophos.

“This is also another reminder for people who are still reusing passwords or using weak passwords to change their Facebook password to something strong and unique and to turn on two-factor authentication (2FA),” Shier said. Turning on 2FA would mean that a password alone is not enough for crooks to raid your account, Ducklin added.

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Turning on 2FA would mean that a password alone is not enough for crooks to raid your account, Ducklin added. Pixabay

Facebook also asked people to change their passwords “out of an abundance of caution”.

Earlier this month, Facebook came under scrutiny for using phone numbers provided for security reasons — like two-factor authentication (2FA) — for things like advertising and making users searchable by their phone numbers across its different platforms.

ALSO READ: New Zealand PM Jacinda Ardern Receives Death Threats on Social Media

“Another security measure users can implement to strengthen their digital security postures is to use different passwords for different online accounts. Don’t use your Facebook password for any other login, particularly for personal/professional email accounts or online banking,” said Sanjay Katkar, Joint Managing Director and Chief Technology Officer, Quick Heal Technologies Limited.

“It is also a good practice to log out whenever not using Facebook, even on mobile devices,” Katkar added. (IANS)