Sunday, January 24, 2021
Home India India Post Partners TCS to Modernize its Services

India Post Partners TCS to Modernize its Services

It supports the HR needs of over 500,000 employees, services over 40,000 concurrent users and processes over three million postal transactions a day

India Post has partnered with IT services firm Tata Consultancy Services (TCS) to become a multi-service digital hub, modernize the delivery of mail and packages, enhance customer experience and launch innovative services.

TCS on Monday said it has implemented its Point of Sale (PoS) solution across 24,000 post offices with over 80,000 PoS terminals, making this among the largest such implementations in the world.

Additionally, it has built a web portal with consignment tracking capabilities and set up a multi-lingual call centre for customer support, the company added.

To enable India Post to benefit from the burgeoning e-commerce opportunity, while fulfilling a vital social obligation, the web portal has an e-marketplace to help rural artisans, self-help groups and women entrepreneurs reach out to buyers throughout the country.

“In a digital era, postal services across the world are reinventing themselves to stay relevant to a new generation,” Debashis Ghosh, Business Group Head – Public Services, TCS, said in a statement.

Tata Consultancy Services, Vadapalani
Tata Consultancy Services, Vadapalani. (Wikimedia Commons)

“We are proud to have partnered with the Department of Posts in this pioneering, mission mode initiative to build a world class, future-ready digital platform that the nation can be proud of,” Ghosh added.

At the heart of this transformation is the Core System Integration (CSI) programme designed and implemented by TCS, the company said.

Also Read- Facebook Urges US Police to Stop Using Fake Accounts

This involved deploying an integrated Enterprise resource planning (ERP) solution that caters to mail operations, finance and accounting, and HR functions, and connects its vast network of more than 150,000 post offices.

It supports the HR needs of over 500,000 employees, services over 40,000 concurrent users and processes over three million postal transactions a day, TCS said. (IANS)

STAY CONNECTED

19,120FansLike
362FollowersFollow
1,773FollowersFollow

Most Popular

Bilingual Homes Makes The Child More Attentive

 If your child grew up speaking two different languages, it can shift your attention between different tasks quicker than those who pick up a...

Yerwada Jail Is Now Unlocked For Tourists

Marking a new chapter for tourists, the Maharashtra government will throw open important prisons in the state for 'jail tourism', starting this Republic Day...

Mountain Kilimanjaro Is Scaled By A Telangana IPS Officer

The Indian Police Service IPS official reached the top of Mountain Kilimanjaro, 5,895 meters above sea level, on January 21 at 08.15 a.m. (local...

Amit Shah Claims North East Has The Potential To Become A Tourist Hub

Union Home Minister Amit Shah on Saturday said that the central government led by Prime Minister Narendra Modi is leaving no stone unturned in...

Swara Bhasker Says That The Idea Is To Try Things One Hasn’t Done Before

Actress Swara Bhasker has donned multiple looks in her new web series, Aapkey Kamrey Mein Koi Rehta Hai, and she says trying different things...

How Financial Institutions Assess Your Financial Health And What You Can Do To Improve It

Everyone works hard to make the right financial decisions in their lives. Doing so involves adopting practices like saving money and making secure investments....

7 Great Teachings Of Guru Acharya Chanakya

BY SHWETA PORWAL Chanakya, traditionally identified as Kautilya or Vishnugupta was born in the 3rd century BC (350-275 BC) in Patliputra. Chanakya was born to...

CT Helps Catch Liver Disease

Researchers have identified that multiple CT findings can identify patients with high-risk non-alcoholic fatty liver disease (NAFLD) -- advanced fibrosis or cirrhosis, that is...

Recent Comments