Wednesday January 29, 2020
Home India India Post Pa...

India Post Partners TCS to Modernize its Services

It supports the HR needs of over 500,000 employees, services over 40,000 concurrent users and processes over three million postal transactions a day

0
//
technology
Tata Communications joins Microsoft in connected car space. . IANS

India Post has partnered with IT services firm Tata Consultancy Services (TCS) to become a multi-service digital hub, modernize the delivery of mail and packages, enhance customer experience and launch innovative services.

TCS on Monday said it has implemented its Point of Sale (PoS) solution across 24,000 post offices with over 80,000 PoS terminals, making this among the largest such implementations in the world.

Additionally, it has built a web portal with consignment tracking capabilities and set up a multi-lingual call centre for customer support, the company added.

To enable India Post to benefit from the burgeoning e-commerce opportunity, while fulfilling a vital social obligation, the web portal has an e-marketplace to help rural artisans, self-help groups and women entrepreneurs reach out to buyers throughout the country.

“In a digital era, postal services across the world are reinventing themselves to stay relevant to a new generation,” Debashis Ghosh, Business Group Head – Public Services, TCS, said in a statement.

Tata Consultancy Services, Vadapalani
Tata Consultancy Services, Vadapalani. (Wikimedia Commons)

“We are proud to have partnered with the Department of Posts in this pioneering, mission mode initiative to build a world class, future-ready digital platform that the nation can be proud of,” Ghosh added.

At the heart of this transformation is the Core System Integration (CSI) programme designed and implemented by TCS, the company said.

Also Read- Facebook Urges US Police to Stop Using Fake Accounts

This involved deploying an integrated Enterprise resource planning (ERP) solution that caters to mail operations, finance and accounting, and HR functions, and connects its vast network of more than 150,000 post offices.

It supports the HR needs of over 500,000 employees, services over 40,000 concurrent users and processes over three million postal transactions a day, TCS said. (IANS)

Next Story

Hiver Survey: More Than 60% Indian Millennials Feel Anxious About Unread Emails

Millennials across the globe today are increasingly getting hooked on to the practice of keeping their inbox empty/near-empty

0
Millennials
More than 60 per cent millennials in India feel anxious when they see unread emails in their inbox. Pixabay

BY PUJA GUPTA

More than 60 per cent millennials in India feel anxious when they see unread emails in their inbox, reveals a survey.

The survey was conducted by Hiver with over 600 millennials in India to understand their work email behavior patterns.

Millennials across the globe today are increasingly getting hooked on to the practice of keeping their inbox empty/near-empty at all times – popularly known as eInbox Zero.’

Millennials
As many as 63 per cent millennials agreed that long emails hampered their workplace productivity. Pixabay

The survey also revealed that as many as two in five millennials get extremely uncomfortable if they haven’t been able to check their work email for three-four hours at a stretch.

When asked about the first app that they check on their phone upon waking up, 59 per cent chose WhatsApp, 29 per cent mentioned social media apps such as Instagram and Facebook, and only 9 per cent said emails.

Also Read- Here’s how Consuming High Fibre Diet Leads to Bloating

The findings also reveal some interesting insights on how emails affect employee productivity. As many as 63 per cent millennial agreed that long emails hampered their workplace productivity, and that they preferred them to be shorter and eto the point’. Another 60 per cent interestingly said that emails can be a good substitute for workplace meetings. (IANS)