Wednesday June 19, 2019
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Instagram to Fix Bug Altering Follower Count of Users

Instagram claims to have a user-base of one billion global active users and it is not clear how many users actually did get affected by the problem

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Instagram
Instagram app logo is displayed on a mobile screen in Los Angeles. VOA

A bug on Instagram that has been altering follower counts of users would be taken care of latest by Friday, Instagram announced in a tweet on Thursday.

“We’re expecting to have this issue resolved by 9 a.m. Pacific Standard Time (PST) tomorrow. We understand this is frustrating, and our team is hard at work to get things back to normal,” the Facebook-owned photo-messaging app tweeted.

Instagram confirmed the bug on Wednesday and informed via Twitter that the company was working to resolve the issue as soon as possible.

The bug seemed to have been affecting Indian users as well.

Instagram
Instagram to fix bug altering follower counts by Friday. Pixabay

Several Indian public figures, influencers and pages took to Instagram and Twitter to complain about the glitch.

The drastic drop in followers caused some users to wonder if Instagram was culling inactive and fake accounts, as part of its fight against spam, TechCrunch reported.

Also Read- Aadhaar Data Breach Report Incorrect: High Court

Instagram claims to have a user-base of one billion global active users and it is not clear how many users actually did get affected by the problem.

The Instagram bug was reported just hours after Twitter got infected with a similar bug that caused constant fluctuations on the number of ‘Likes’ and ‘Retweets’ on the platform – making users wonder if accounts were being suspended in mass or if Twitter was deleting them. (IANS)

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Instagram Testing a New in-app Account Recovery Process

The new recovery process is aimed at letting users recover an account from within the app itself, rather than having to lean on the security team

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Instagram
Instagram app logo is displayed on a mobile screen in Los Angeles. VOA

To offer more assurance in recovering hacked accounts, Facebook-owned messaging app Instagram is testing a new in-app account recovery process.

To control cases where the hackers alter username and contact data linked to the accounts, Instagram is offering a safeguard which would prevent any username from being claimed for a “period of time” after account changes, whether it is a hack or a voluntary change.

As part of the new test process, for recovery, users are being asked to fill in their personal information such as their original email address or phone number and later send them a six-digit code to the contact information of their choice, Engadget reported on Sunday.

The new method is intended to ensure account recovery even if the hacker alters the username and contact information linked to the account.

With this process, the photo-messaging app also intends to prevent hackers from using email or phone number codes to take over accounts from different devices, the report said.

instagram
With a 1-billion user-base worldwide, the app still does not allow web users to post Stories from the desktop. Pixabay

For now, details on the wider availability of this in-app remains unclear, although the username lockdown has been made available to all Android users now which is being deployed to iOS users as well.

Presently, to recover a hacked account, users have to either wait for a recovery email or fill out a support form, making the process time-consuming.

Also Read- Microsoft Launches Smart Phonetic Keyboards for 10 Indian Languages

The new recovery process is aimed at letting users recover an account from within the app itself, rather than having to lean on the security team.

Instagram’s decision comes two months after its parent company Facebook admitted to have “fixed a security issue” that had been saving passwords of 200-600 million users in plain text and “readable” format since 2012, which were also searchable by over 20,000 of its staff members. (IANS)