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Instagram Testing a New in-app Account Recovery Process

The new recovery process is aimed at letting users recover an account from within the app itself, rather than having to lean on the security team

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Instagram
Instagram app logo is displayed on a mobile screen in Los Angeles. VOA

To offer more assurance in recovering hacked accounts, Facebook-owned messaging app Instagram is testing a new in-app account recovery process.

To control cases where the hackers alter username and contact data linked to the accounts, Instagram is offering a safeguard which would prevent any username from being claimed for a “period of time” after account changes, whether it is a hack or a voluntary change.

As part of the new test process, for recovery, users are being asked to fill in their personal information such as their original email address or phone number and later send them a six-digit code to the contact information of their choice, Engadget reported on Sunday.

The new method is intended to ensure account recovery even if the hacker alters the username and contact information linked to the account.

With this process, the photo-messaging app also intends to prevent hackers from using email or phone number codes to take over accounts from different devices, the report said.

instagram
With a 1-billion user-base worldwide, the app still does not allow web users to post Stories from the desktop. Pixabay

For now, details on the wider availability of this in-app remains unclear, although the username lockdown has been made available to all Android users now which is being deployed to iOS users as well.

Presently, to recover a hacked account, users have to either wait for a recovery email or fill out a support form, making the process time-consuming.

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The new recovery process is aimed at letting users recover an account from within the app itself, rather than having to lean on the security team.

Instagram’s decision comes two months after its parent company Facebook admitted to have “fixed a security issue” that had been saving passwords of 200-600 million users in plain text and “readable” format since 2012, which were also searchable by over 20,000 of its staff members. (IANS)

Next Story

Instagram to Now Alert Violators Before Deleting Accounts

The update comes just days after a 21-year-old boy slashed the neck of a 19-year-old girl and openly posted pictures of her bloody body on Instagram, over which the platform received severe criticism

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Instagram
Instagram app logo is displayed on a mobile screen in Los Angeles. VOA

Whilst users from around the world are protesting against Instagram blocking their accounts for “no apparent reason” citing “policy violations”, the photo-messaging platform has now decided to warn users when their account is going to being deleted.

Instagram is adding a new warning alert that would show users a history of the posts, comments and stories that could be or has been removed from the platform.

According to the revised policy, if users further post content that goes against the app’s guidelines, their accounts could be permanently deleted, The Verge reported on Thursday.

The alert would give users a chance to appeal the platform’s decisions directly through the alert, rather than having to go through its help page on the web. In the beginning, only some types of content would be allowed to be appealed such as pictures removed for nudity or hate speech.

The platform plans to expand the available content appeal types over time, the report said.

instagram
With a 1-billion user-base worldwide, the app still does not allow web users to post Stories from the desktop. Pixabay

In addition to the new alert, the Facebook-owned platform is also planning on giving its moderating team more leeway to ban wrongly influential actors.

Lately, models, photographers and adult movie artists have been raising their voices after many of them lost their content and accounts overnight on Instagram without any information because of “policy violation”.

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Until now, Instagram’s policy banned users who posted “a certain percentage of violating content” but now it would ban people who repeatedly violate its policies within a window of time.

The update comes just days after a 21-year-old boy slashed the neck of a 19-year-old girl and openly posted pictures of her bloody body on Instagram, over which the platform received severe criticism. (IANS)