Friday October 18, 2019
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Nokia Tops the Chart When it Comes to Updating Smartphone Software

There are a lot of factors that play a role in issuing software updates

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Nokia has made several small to medium-sized acquisitions as part of a strategy to build up a standalone software business to deliver higher profit margins than its classic communications hardware products.
Headquarters of Nokia. Wikimdedia Commons

Nokia has surprisingly topped the chart when it comes to updating smartphone software and issuing security patches and nearly 96 per cent of Nokia smartphones are already running on Android Pie or have had an Android Pie update, making it the fastest brand to reach this level, a new report said on Friday.

Only around a quarter of the top Android models are updated to the latest OS version, said a whitepaper titled “Software and Security Updates: The Missing Link for Smartphones” by Counterpoint Research.

“Operating system and security updates are an aspect of Android smartphones that get relatively little attention. In our experience researching the industry, we have seen a few brands focusing on this.

“Because manufacturers are not talking about it, consumer awareness is also low. It doesn’t appear among the 10 features consumers say they care about most, in our research,” said Research Director Peter Richardson.

The average time that consumers keep a flagship smartphone before buying a new device has been gradually increasing. In markets as diverse as China, Europe and the US, it is now approaching 30 months.

Keeping the software and security up to date is important to ensure consumers continue to enjoy a good performance and have security throughout their ownership.

Nokia
Nokia to cut jobs, says slow 5G progress not cause for layoffs.

“Samsung closely follows Nokia with 89 per cent and Xiaomi with 84 per cent . Xiaomi is good at ensuring its mid-price range products launch with the latest version of Android,” said Tarun Pathak, Associate Director.

There are a lot of factors that play a role in issuing software updates.

“Only a few brands commit to making sure their smartphones are always running the latest version,” Pathak added.

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“High-priced devices are often updated first, but having the latest software is as important to mid- and low-priced products as it is to flagship devices.

“Brands like Alcatel and Tecno are the laggards. This is because these brands have broad portfolios, mostly in the sub-$200 segment, and the lifecycle of their models tends to be short,” said Research Analyst Abhilash Kumar.

“Their products often transition from launch to end-of-life in as little as six months, which means they have less incentive to provide long-term updates,” Kumar added. (IANS)

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Samsung Aiming to Provide Innovative Services This Festive Season

Samsung has also announced a wide range of exclusive deals, offers and assured gifts across its large product portfolio, valid till October 31

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samsung
To get ahead in the fast-changing tech industry, Samsung said it will expand investment in burgeoning tech segments to propel growth. Wikimedia Commons

With a network of over 3,300 service points including 535 customer service vans, Samsung is aiming to provide premium products’ quick installation facility in major cities this festive season.

The company said in a statement on Wednesday: for availing the service, that will cater to installation facility within four hours of delivery, customers have to buy premium products such as Samsung TVs (55-inch and above), Wind-Free ACs.

“Our new service offering, Live Chat along with Remote Support are part of our strategy to deepen our consumer connect and further our brand love. We wish everyone a very happy and prosperous festive season,” said Sunil Cutinha, Vice President, Customer Service, Samsung India, in a statement.

Samsung, Apple, Manufacturing, India
Apple and Samsung are very big players, they can change scenarios for private sector manufacturing. LifetimeStock

According to the company, the service centres have over 10,000 specialist engineers trained at Samsung’s in-house training academies.

Consumers can also seek priority services by simply booking an appointment online and schedule a visit to their nearest service centre at a convenient day and time.

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The company is also providing interactive repair facilities for Samsung phones at all
service centres across India. Repairing will be provided in front of the customers to maintain the transparency in the process.

Samsung has also announced a wide range of exclusive deals, offers and assured gifts across its large product portfolio, valid till October 31. (IANS)