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Is Oracle Digital Assistant Smarter Than Amazon Alexa? Find Out Here!

Here's Why Oracle's digital assistant better than Amazon's Alexa

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Amazon Alexa may lag behind Oracel Digital Assistant. Pixabay

Alexa may be your perfect living room assistant, but when it comes to specific queries with particular vocabulary from enterprises, it lags behind in rich capabilities that Oracle Digital Assistant (ODA) has to offer, a top company executive has stressed.

Oracle Digital Assistant can become your intelligent front-end — your smart router that’s able to send all your specific questions to relevant bots, according to Suhas Uliyar, VP-Product Management, Oracle Digital Assistant and Integration Cloud.

“It knows how to handle conflicts, manage security and so on and so forth. It has got Artificial Intelligence (AI) and is AI-trained so we call the routing of your questions to be relevant, and call it a skill now. Instead of bot, it’s a skill,” Uliyar told IANS during an interaction.

According to him, there are a couple of differences compared to Alexa as it works on the same model.

“Alexa is very implicit, where you have to say — Alexa, ask this skill to do something. While Oracle Digital Assistant is both explicit and implicit and you don’t need to sort of say ‘go ask the HCM (Human Capital Management) bot,’ for instance. It’ll just figure out that the question is for HCM bot and will answer accordingly,” Uliyar elaborated.

The other thing is to use the word ‘assistant’ and, according to him, we are overloading the term ‘assistant’ because if you have an ‘assistant’, she or he is smart enough to understand who you are, what your preferences are, know how you work.

“Most of the chatbots respond to a simple question and answer. Next time, it will probably remember who you are. So, the whole context is memory, and also the process side of things,” the Oracle executive added.

Oracle Digital Assistant provides the platform and tools to easily build AI-powered assistants that connect to your backend applications.

The digital assistant uses AI for natural language processing and understanding, to automate engagements with conversational interfaces that respond instantly, improve user satisfaction, and increase business efficiencies.

Most of those voice-enabled application programming interfaces (APIs) are being trained using what’s called Open Common Domain Models, which means that it understands our normal speaking style and content.

“What if an enterprise has a specific vocabulary? For example, a very common thing in Enterprise Resource Planning (ERP) is what’s EBITDA for a company. You try saying EBITDA to Alexa or any other such assistant in the market today, and you’ll most likely draw a blank,” Uliyar told IANS.

Oracle AI
Oracle digital assistant uses AI for natural language processing and understanding. Pixabay

Earnings before interest, tax, depreciation and amortization (EBITDA) is a measure of a company’s operating performance.

According to him, to serve customers with delightful experiences every single time, there has to be a lot of innovation happening — whether it’s mobile, chatbots, Blockchain, AI or AR/VR.

“With all these new realities, what enterprises really need is a platform that can pull that ‘holistic experience’ altogether. That’s sort of the topmost challenge that enterprise customers want to solve,” he noted.

Oracle Digital Assistant is very sophisticated. It has got deep learning and is based on a technology called Sequence-to-Sequence vectoring and creates what we call as logical forms of the statement.

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“We call it a deep semantic parsing. It’s the underlying technology and is very different given the advancements of deep learning. We can do a much better job instead of understanding the linguistic constructs, versus in the past. This is quite a bit of advancement. We’re definitely very excited about pushing the boundaries,” said Uliyar. (IANS)

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Sellers Independently Set Their Prices on Our Platform and We Don’t Interfere: Amazon India

Amazon has more than 50 fulfillment centres in the country and provides several other facilities to the sellers

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Amazon has the largest storage space -- 260 million cubic space available for any seller to use. Sellers continue to use Amazon's facilities so that they do not have to do the operational logistics to ship the product. VOA

Discarding allegations of deep discounting and predatory pricing, a top Amazon India executive on Monday asserted that sellers set their prices independently and the platform follows government rules very carefully in the country.

“Amazon is a 100 per cent pure marketplace in India. Sellers set the prices on their own. We do not interfere there at all,” Gopal Pillai, Vice President, Seller Services, Amazon India, told IANS in an interview.

“We have provided the tools and system needed for sellers to manage their business in an effective way,” he added.

The assertions come at a time when the Confederation of All India Traders (CAIT) has approached the government for its intervention regarding the “deep” discounts offered by e-commerce majors like Amazon and Flipkart during festival sales.

CAIT alleged that the two e-commerce majors flouted the norms for the foreign direct investment (FDI) by carrying out festival sales.

Following the complaints, the Department for Promotion of Industry and Internal Trade (DPIIT) sent questionnaire to Amazon and Flipkart over their adherence to the FDI norms. The responses sent by the e-commerce players are reportedly under examination by DPIIT.

“We follow government rules very carefully. We have been compliant… so we do not see anything to discuss there because we take compliance very seriously,” Pillai said.

“We started with 100 sellers six years ago. Today, we have more than 5.5 lakh sellers in India. Businesses continue to grow across the board,” he noted.

Amazon
Discarding allegations of deep discounting and predatory pricing, a top Amazon India executive on Monday asserted that sellers set their prices independently and the platform follows government rules very carefully in the country. Pixabay

In 2019, Amazon India launched close to 1.6 lakh sellers.

“This year alone, we were able to produce more than 18,000 millionaires and 3,500 crorepatis in the country,” Pillai informed.

Amazon India on Monday also announced that it would organise the second edition of its “Small Business Day” on December 14.

The event will offer customers the opportunity to discover and purchase unique and hard-to-find products from start-ups, women entrepreneurs, artisans and weavers under its various programmes such as Amazon Launchpad, Amazon Saheli, Amazon Karigar as well as enjoy other deals and offers extended by lakhs of SMBs and MSMEs .

“Amazon Karigar as a programme has more than 8 lakh artisans and weavers. Amazon Saheli has 30 partners and more than 2 lakh women entrepreneurs participating in it. Amazon Launchpad has more than 900 brands with more than 200 brands being crorepati sellers,” Pillai said.

Amazon India said it will organise e-commerce awareness workshops in five different clusters in the country in partnership with the Confederation of Indian Industry (CII). These workshops will guide how small and medium sellers can get online, what are steps to follow, etc.

“We are the largest marketplace in the country and we have been having more sellers and more selections consistently. We make sure that our experience on mobile is good, our website experience is seamless and we also focus on vernacular experience so that we can have sellers coming from every part of the country,” he elaborated.

Amazon has more than 50 fulfillment centres in the country and provides several other facilities to the sellers.

Amazon
Amazon India said it will organise e-commerce awareness workshops in five different clusters in the country in partnership with the Confederation of Indian Industry (CII). These workshops will guide how small and medium sellers can get online, what are steps to follow, etc. Pixabay

“We have the largest storage space — 260 million cubic space available for any seller to use. They continue to use our facilities so that they do not have to do the operational logistics to ship the product. Our backhouse can do it.

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“Similarly, we also have service provider network where we have 700 service providers across 100 cities and they continue to provide services in imaging cataloging and everything else. We have a lending marketplace through which sellers can get loan from Rs 50,000-Rs 5 crore with a very competitive interest rate,” Pillai said. (IANS)