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People Use Hate Speech While Searching About Terrorism on Social Media

People post hate speech while seeking answers on terrorism

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Social Media terrorism
People often resort to using hate speech when searching about terrorism on a community group social media platform. Pixabay

People often resort to using hate speech when searching about terrorism on a community group social media platform, say researchers.

According to Snehasish Banerjee, lecturer at the York Management School, University of York, it appears seems that people are really curious to know about terrorists, what terrorists think, their ideas, etc.

“While portrayed as a threat to society and human civilisation by mainstream media, terrorists sell terrorism as freedom fighting via social networking sites and private messaging platforms,” said Banerjee.

“However, the actual workings of terrorism are largely shrouded in secrecy. For the curious, a convenient avenue to turn to is the community question answering sites”.

Community question answering sites (CQAs) are social media platforms where users ask questions, answer those submitted by others, and have the option to evaluate responses. Previous studies have mainly looked at terrorism-related data drawn from Facebook and Twitter, this was the first to examine trends on the CQA site, Yahoo! Answers.

Social Media terrorism
While portrayed as a threat to society and human civilisation by mainstream media, terrorists sell terrorism as freedom fighting via social media platforms. Pixabay

The University of York study explored the use of Yahoo! Answers on the topic of terrorism and looked at a dataset of 300 questions that attracted more than 2,000 answers. The questions reflected the community’s information needs, ranging from the life of extremists to counter-terrorism policies. Sensitive questions outnumbered innocuous ones.

A typical innocuous question was: Who exactly created ISIS?, while a more sensitive question was: Do you agree with Donald Trump that we should ban Muslims coming from countries seized by ISIS, Al Qaeda and other terrorists? According to the findings, sensitive questions were significantly more likely to be submitted anonymously than innocuous ones.

While no significant difference arose with respect to answers, the paper found that identities were seldom recognisable. Using names non-traceable to themselves, the community group users become embolden to use provocative, inflammatory or uncivil language. “We found that answers were laden with negative emotions reflecting hate speech and Islamophobia, making claims that were rarely verifiable,” said Banerjee.

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Users who posted sensitive questions and answers generally tended to remain anonymous.

“This paper calls for governments and law enforcement agencies to collaborate with major social media companies, including CQAs, to develop a process for cross-platform blacklisting of users and content, as well as identifying those who are vulnerable,” the authors noted in the Aslib Journal of Information Management. (IANS)

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HP Unveils Variety of Relief Initiatives For Partners, Customers

Partners can opt in for customized online digital learning paths designed to meet their specific priorities

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HP
In addition, the company has shifted its customer engagement model to an online platform across a broad set of topics including office printing, security, mobility solutions and HP services. Pixabay

PC and printer major HP Inc. on Thursday announced a variety of relief initiatives aimed at arming its global channel partner community to effectively navigate the operational and financial challenges associated with COVID-19.

Customers can also take advantage of a delayed payment structure or enroll in a PC rental programme, available on equipment contracts for a period of 12 months, said the company. After 12 months, rental devices can be extended, purchased or returned for an upgrade, it added.

In addition to providing a variety of financing and leasing options for end customers, the company will offer short-term, market and country-specific incentives for channel partners, the company said, adding that the offers will vary by geography and are dependent on partner eligibility.

In addition, HP has implemented a more predictable, flat-rate incentive programme and relaxed compensation models to allow for more partner flexibility with linearity while extending deadlines for submission of proof of performance and reporting.

“We’re structured to ensure the continuity of our business operations even under the most challenging circumstances and we feel very fortunate to be in a position to offer the help and support needed by our valued partners and customers,” Christoph Schell, Chief Commercial Officer, HP Inc., said in a statement.

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In partnership with its endorsed finance partners, HP is now offering a variety of financial and asset lifecycle options, including deferred/reduced payments until 2021, short term rentals and cash infusion for customer-owned HP devices through a sale leaseback programme.

Qualified customers can convert existing, owned workplace assets into a payment solution or acquire technology needed today with reduced payments for the remainder of 2020 to alleviate temporary cash flow challenges.

The company earlier announced advanced security solutions to provide complete threat protection for businesses and their remote workforces. In addition to offering tips and advice online, HP is also offering free customer webinars to help set up home offices securely.

HP
PC and printer major HP Inc. on Thursday announced a variety of relief initiatives aimed at arming its global channel partner community to effectively navigate the operational and financial challenges associated with COVID-19. Pixabay

To help arm partners with the skills and knowledge required to optimise revenue and future-proof their business, HP University offers online, on-demand learning options across a variety of topics including sales skills education, product training and industry-leading certifications.

Partners can opt in for customized online digital learning paths designed to meet their specific priorities. HP shifted all events throughout fiscal 2020 (ending October 31, 2020) to virtual engagement models. In addition, the company has shifted its customer engagement model to an online platform across a broad set of topics including office printing, security, mobility solutions and HP services.

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To address heightened demand for customer support, HP said it has cross-trained agents to manage multiple queues, established access to work-from-home technology for agents, and leveraging chat, social and web support options. (IANS)