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Virtual reality is making a splash in all kinds of industries around the world. It has been estimated that the VR market will be worth more than $30 billion by 2020. Online giants such as Facebook and Google, phone companies like Apple and Samsung, publications like the New York Times, and airlines around the world have all invested in VR hardware and software.
VR refers to the use of hardware equipped with sensors, allowing users to interact with computer-generated simulations of 3D environments. While the term ‘VR’ might make you think of video games, and movies, it is clear that this new technology will have a big impact on customer service, engagement, and the workplace in general.
How will VR affect the workplace, and what is its potential for customer service?
- Customer Service costs will be cheaper than ever
Every business calculates its ‘cost to serve’ (CTS), one of the most important metrics for determining profitability. The lower the CTS, the better the overall margin, and the higher the profits. VR software can be used to serve customers more efficiently and effectively by allowing customers to assess and troubleshoot their own issues themselves.
For instance, VR could enable a customer to troubleshoot their own computer issues, or could help them to assemble a piece of furniture or follow a recipe. A customer could follow the instructions in real time, allowing them to follow along without the confusion of paper instructions.
In addition, VR could also be used to create training programs for employees, lowering the cost of education and training for companies. VR scenarios could be crafted that correspond to specific customer service needs, helping agents to become more adept at dealing with any issues that arise.
- You’ll be able to ‘walk in your customers’ shoes’
Virtual reality has the potential to help people empathize with each other, as you can use VR headsets and software to ‘walk in someone else’s shoes’. VR programs are being developed to help employees understand and appreciate their customers’ pain points, needs, and customer service requirements.
VR software can be used to create experiences that simulate all aspects of the consumer process in order to help employees understand what clients and consumers are looking for. As studies seem to show that VR can actually make people more empathetic towards one another, this strategy could go a long way in preparing employees to deal with your customers’ needs.
- More and more people will work remotely
Online capacities and new technology have made it possible for more Americans to work from home, coffee shops, and even while trotting the globe. Over the past 5 years alone, the number of Americans who have mainly worked remotely has increased by 4%. The same study shows that nearly 45% report working remotely at least part of the time.
VR makes working remotely easier than it has ever been in the past. Employees are able to connect with one another online, speak in chat rooms, and experience new ideas.
- Marketers will have more options at their disposal
Social media platforms have changed the way that advertisers market their products and services to potential clients and consumers. Digital ads are now a massive industry, and VR is now set to disrupt and change the methods used to reach out to people online.
New technologies will allow companies to create branded VR content that will entice and excite consumers, boosting engagement and propelling sales.
- New products will hit the market faster due to virtual prototyping
Many international companies, such as Boeing and Raytheon, are now using virtual reality to develop and create new products faster than ever. VR is allowing customers to sample and engage with products and services, testing them out before they hit the broader market. The focus groups of the past will be replaced with hyper-accurate product testing and market predictions, fuelled by the power of VR.
Will VR change your workplace?
No matter which industry you work in, the answer to the question ‘will VR change your workplace?’ is a resounding ‘yes’. VR has been changing video games and films for years. How will it change the way you work with your customers?
Social media is an umbrella term that encompasses all apps, websites, and blogs that allow people from all over the world to interact through the internet. Anyone who wishes to use any social media platform must first sign up and then sign in to view content and communicate with other members of that social media platform. Facebook, Twitter, Instagram, WhatsApp, LinkedIn, and Snapchat are commonly used social media platforms. Social media, like all technological advancements, has both advantages and disadvantages.
Social media has become an essential aspect of life for many youths in today's society. Numerous young people carry on involving themselves with social media without even bothering to consider its effect on them. The consequences may be both good and bad at times. When it comes to the negative impact of social media on teenagers, the majority of the time, they are unfavourable if the activity is not linked with a commercial or professional objective.
Social media has taken on such significance in today's society that it has overtaken other concerns. | Photo by Sara Kurfeß on Unsplash
Social media has taken on such significance in today's society that it has overtaken other concerns. People, especially teens, are addicted to social media and have lost sight of the essential things in their lives like family, friends, physical activities, social interaction, sports, education and much more.
One manner in which social media harms our mental health is through the use of unfavourable social comparisons. Teenagers or even grown-ups who use social media spend a significant amount of time examining the lives and activities of their friends. Continuous comparisons lead to low self-esteem and negative body image in adolescents, increasing depression and anxiety in such people; this includes stalking their achievements, events, their pictures or the events they have attended. On comparing, it makes oneself feel worse about their life.
Teenagers or even grown-ups who use social media spend a significant amount of time examining the lives and activities of their friends. | Photo by Ángel López on Unsplash
We can only see the virtual aspect of a person while we are on social media sites. This means that we can only see the side of the situation that they want us to see. Many people make an effort to present themselves in a way that they are not. Bullying among peers is a common practice, which is acceptable to a certain level. However, when it comes to cyberbullying, it has a significant impact on a person's mental health, as the comments or posts may appear on the newsfeed of any individual and spread quickly. Depression and suicidal behaviour can occur as a result of such things.
Particular teenagers are highly prone to be manipulated. Such teenagers may feel the urge to alter their physical appearance as they begin to compare themselves with every other person they come across on social media. This can result in low-self esteem; also, there is a tremendous temptation to overindulge on social media. Hence, it can become an addiction for adolescents and cause them to get distracted, as already mentioned.
Several studies have found that excessive social media use is frequently associated with underlying problems such as depression, chronic stress, anxiety, or low self-esteem. | Photo by AH NP on Unsplash
Several studies have found that excessive social media use is frequently associated with underlying problems such as depression, chronic stress, anxiety, or low self-esteem. Hence, it becomes a social responsibility for us to keep a check on our and our friends' mental well-being by unplugging our devices, building solid friendships and beginning the search to find our true inner self by meditation, exploring nature and organizing offline get together.
Keywords: negative, unfavourable, friends, depression, teenagers, people, social, mental health
During festivals like Diwali, one shouldn't only pay pay attention to dressing up, shopping and meeting family members; an integral part of festivities includes cleaning and decorating our homes, neighbourhood and spreading joy. But while anybody can clean their homes, designing new spaces can be a tad bit cumbersome. With a restricted budget and high-priced decor products in the market, everyone is always looking out for new ideas that are both cost-effective and can transform your home to welcome Maa Laxmi and the New Year. Don't worry though, the following five budget-friendly ways shared by Niraj Johri, founder & CEO at Casa Decor, help you decorate your home in a manner that makes it unforgettable.
Adding metal accents
Adding brass, silver, or copper accessories in the tiny little spaces inside your home can elevate its overall design aesthetics. Metals are the epitome of elegance and luxury -- they can be moulded to lend an eccentric and dynamic fusion of colours. Due to their unpredictable nature, artisans can find numerous ways in which they can help accentuate every corner in your home.
Folded into intricate forms with beautiful solid colours, metals are an undeniably fascinating material to use in home decor. In fact, they are known for their polished and refined looks that bring together edgy, contemporary, and Victorian styles to the forefront. Such designs can usually be found in handcrafted decor pieces such as metal trays that are perfect centrepieces on wooden tables.
Adding brass, silver, or copper accessories in the tiny little spaces inside your home can elevate its overall design aesthetics. | Photo by Priscilla Du Preez on Unsplash
Flowers, flowers everywhere!
This Diwali one should endeavor to shift to organic decor pieces that make use of fresh flowers elevate spaces like doorways, balconies, stairs, or even put them in vases and let the flowers be the centre of attention. Houseplants and flowers not only brighten your surroundings but also boost your mood immediately. Since Diwali calls for parties at home, flowers can function as a catalyst for good vibes.
You can also make use of metal planters enchanted by unexpected colors and veins. Through their unique characteristics and diverse sets of textures, metal planters enable the preservation of charm and value unique to Indian handicraft traditions and cultures.
Since Diwali calls for parties at home, flowers can function as a catalyst for good vibes. | Photo by Roberta Sorge on Unsplash
Light lights! Tea lights
Tea lights are perhaps best used when they are placed inside intricately handcrafted ceramic casings that combine various traditional techniques practised through time. Each piece exudes a sense of muted culture that find a new life in the nuances of the design work.
Each piece exudes a sense of muted culture that find a new life in the nuances of the design work. | Photo by Sven Hornburg on Unsplash
How about some lanterns?
Lanterns with fairy lights is a very popular idea that can be found in most households today. All you must do is fill the jar with fairy lights and hang them in any corner of a room. They offer an inspiring firefly effect that lends a unique and inimitable look to spaces within homes.
Lanterns offer an inspiring firefly effect that lends a unique and inimitable look to spaces within homes. | Photo by Vladimir Fedotov on Unsplash
Mirror Mirror on the wall
Wall mirrors are another way of adding an aesthetic and elegant touch to homes. One can add different sizes of mirrors on empty walls and change the look of the entire area. A classic mirror will add richness to your home and function as a reflective piece to shed light in each corner. (IANS/ MBI)
Wall mirrors are another way of adding an aesthetic and elegant touch to homes. | Photo by Tuva Mathilde Løland on Unsplash
Following a huge growth in his personal fortune, Tesla and SpaceX CEO Elon Musk has renewed his promise to "extend life to Mars". According to The Star, Musk's wealth has swelled to an astonishing $230 billion. Or a whopping 861 billion Dodgecoin, a cryptocurrency backed by the entrepreneur after he was reported to have invested millions.
Musk is now richer than Bill Gates and Warren Buffett combined, both individuals who had previously held the rich list title. "Elon Musk (with a net worth equal to 861 billion #Dogecoin) is now richer than Bill Gates and Warren Buffett COMBINED!" popular crypto YouTuber Matt Wallace's tweeted.
To which Musk said: "Hopefully enough to extend life to Mars". "Have no doubt you will make it happen," Wallace responded. CEO investments, the creators of Dogecoin, also responded backing Musk's plans every step of the way. The SpaceX Mars programme was initiated by Musk to colonize Mars after he first conceptualized the project back in 2001. SpaceX's aspirational goal has been to land the first humans on Mars by 2024, but in October 2020 Musk named 2024 as the goal for an uncrewed mission. (IANS/ MBI)
Keywords: investments, combined, SpaceX, billion, Elon musk, tesla