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Railway ticket cancellation, refund rules amended

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New Delhi: Railway ticket cancellation and refund rules have been amended, parliament was told on Monday.

Granting refund of the confirmed railway ticket up to four hours before departure, 50 percent cancellation charge for a confirmed ticket submitted between 12 and four hours before departure and a 25 percent cancellation charge if submitted between 48 and 12 hours before departure are some of the amended rules since December 12, Minister of State for Railways Manoj Sinha told the Rajya Sabha in a written reply.

The minister said the refund of fare after deducting a clerkage charge for Reservation Against Cancellation (RAC), wait-listed ticket and partially confirmed tickets have been introduced if the tickets were submitted for refund up to 30 minutes before the train’s scheduled departure.

“Rules have been amended to check bogus claims, to facilitate the provision of mobile ticketing as well as paperless ticketing, discourage last minute cancellation resulting in seats/berths going vacant, etc. The amendment in refund rules became necessary to adapt to changes/developments in the ticketing systems,” Sinha said.

“No cancellation charge or clerkage charges are levied and full fare is refunded to all passengers holding confirmed, RAC and wait-listed tickets if the journey is not undertaken due to late running of the train by more than three hours of scheduled departure.”

The minister added that Railways are preparing reservation charts at least four hours in advance to facilitate ticket reservation till 30 minutes before a train departs. (IANS)

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10 easy steps to book a ticket via IRCTC app

Making your journey easier

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IRCTC going 'next generation'. Pexels
IRCTC going 'next generation'. Pexels

We all book e-tickets through IRCTC, however sometimes the slow performance of the website can be frustrating for us. But there may be a solution to our problem.

IRCTC has recently launched the IRCTC app, taking it to the ‘next generation’. Here are 10 easy steps to book a ticket on IRCTC app.

1. Download the IRCTC app from google store or IRCTC’s website

Here’s the link http://contents.irctc.co.in/en/IRCTC_andriod_App.html

2. Choose the ‘Train Ticket’ option

After launching the app, your mobile screen will show you four options.

  • Train Ticket
  • Book Meal
  • Air Ticket
  • IRCTC Tourism

You need to choose the book ticket option.

IRCTC is a subsidiary of Indian Railways. WIkimedia commons
IRCTC is a subsidiary of Indian Railways. WIkimedia commons

3. Login

Type your username and password to log in. If you do not have an IRCTC account, click on Register.

4. Generate pin

Once you are registered and logged in, you will need to create a 4 digit pin for all future logins into the app from a specific mobile.

5. New Booking

  • Select ‘From’ station
  • Select ‘To’ station
  • Select ‘Date of Journey

Click on the ‘Flexible with date’ checkbox to include trains that run on other days as well (except the day of your date of journey).

Note: Tap the button located on the upper-left side of the screen to view all available options.

Click on Search Train

With India, Indian Railway is also digitizing, Pixels
With India, Indian Railway is also digitizing, Pixels

6. Click on the train of your choice

  • Select your quota
  • Select the train of your choice
  • Tap on class to view seat availability
  • Click on ‘Book Now’

You can click on ‘Route Map’ to know the itinerary of the train, whereas ‘Fare Breakup’ to see the selected class’s fare details.

Add passenger page will follow once you click on book now. There will a special option to add child passengers below 5 years of age.

Click on ‘Book Ticket’ once you are done.

7. Select your preferences

  • Change the boarding point if you wish to (it cannot be changed after this).
  • Select conditions if you want them to be applied to your booking.
  • Enter your preferred coach number.

Click on done.

IRCTC bring you a variety of preferences to select from. Pexels
IRCTC bring you a variety of preferences to select from. Pexels

8. Enter passenger details

  • Enter your name, age, gender, and country (foreign nationals need to add passport number).
  • Select birth preference.
  • Select food choice.

Note: Female passengers aged above 58 and male passengers aged above 60 need to check senior citizens options to avail discount.

Click on done.

9. Review your payment details

Review train details, source/destination & boarding station, class, departure/arrival time, availability and quota are displayed.

Enter captcha and click on ‘Proceed’.

10. Make Payment

Choose your payment method and proceed to confirm the booking.

Your booking details will follow post payment.

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