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Realme, Samsung Have Lowest Return Rates Among All Smartphone Brands in India

When it comes to reliability, Realme users rank their smartphones high (90 per cent), followed by Samsung (88 per cent) and Vivo (87 per cent)

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samsung
To get ahead in the fast-changing tech industry, Samsung said it will expand investment in burgeoning tech segments to propel growth. Wikimedia Commons

Chinese handset maker Realme and South Korean major Samsung have the lowest return rates among all smartphone brands in India, a survey by CyberMedia Research (CMR) said on Thursday.

The “CMR MICI” survey that included 4,000 smartphone owners across top eight Indian cities, focused on smartphone purchase process, key smartphone specs of priority, as well as issues with post-sales service, including repairs or replacements.

“The return rates in smartphone brands provide a measure of consumer satisfaction with their current brand and, in turn, implies that the brands have been able to excel in meeting consumer expectations. Our survey findings report the lowest return rate for brands, such as Realme and Samsung, in comparison to the prevailing industry average,” Prabhu Ram, Head-Industry Intelligence Group (IIG), CMR, said in a statement.

The lowest return rates are determined by the first visit to the brand’s service centre within the first six months of purchase, for either repair or replacement, by both online as well as offline buyers.

Around three per cent of the total smartphone users visited a service centre for the first time within the first six months of their smartphone purchase, during the in-warranty period.

Realme, Online, Smartphone
Armed with a quad camera-system smartphone in every price segment along with an investment worth Rs 300 crore for its surface-mount technology (SMT) lines, Chinese handset maker Realme aims. Pixabay

When it comes to looks, design and feel, users of Vivo are most satisfied (99 per cent), followed by OPPO and Realme users (98 per cent each), and at third place, Xiaomi with 97 per cent satisfaction.

Across smartphone brands, users are excited about the design aesthetics, camera performance and build quality that phones sport across price bands.

Users indicated more satisfaction with intangible factors that they associate with their smartphones, including reliability and performance.

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“In order to win consumer mindset, smartphone brands need to invest in getting not just product design and product quality right, but they must ensure overall brand experience, and service quality right,” Ram added.

When it comes to reliability, Realme users rank their smartphones high (90 per cent), followed by Samsung (88 per cent) and Vivo (87 per cent). (IANS)

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#WhatsAppDown Trends on Twitter As Messaging App WhatsApp Faces Outrage in India

People rushed to Twitter to report the issue

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Twitter
After users reported on Twitter, WhatsApp was yet to notify users about how the problem began. Pixabay

WhatsApp users in several parts of the world, including in India, on Sunday took to Twitter to report several issues with the mobile messaging platform.

Millions of users were unable to share videos, photos and GIFs, audio and stickers and several of those said they were even unable to view WhatsApp Status feature.

According to Downdetetector.com, the problem started in the evening around 4 p.m. and alive outage map showed users in India, Europe, Brazil and in Southeast Asia were affected by the outage.

“WhatsApp is restoring the service. The server issue should be fixed now,” said WABetainfo.com, a fan website that tracks WhatsApp.

“2 min silence for the peoples who talked about the updates on last post,” tweeted one user.

“Stickers can be sent now, the service should be restored completely soon,” tweeted another.

WhatsApp was yet to notify users about how the problem began.

Twitter
#whatsappdown trended on twitter with 8,246 Tweets as a large number of reports from users stated that WhatsApp is currently down or not working. Pixabay

People rushed to Twitter to report the issue.

“Me waiting for my WhatsApp status update to actually upload. #whatsappdown,” tweeted a user.

Another joined: “RIP WhatsApp. Impossible mandate file multimedia.”

ALSO READ: OnePlus Plans To Bring Premium Technology for Offline Users in India

#whatsappdown trended on twitter with 8,246 Tweets as a large number of reports from users stated that WhatsApp is currently down or not working. (IANS)