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Reasons Why India Has Become a Call Center Hub

Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors

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India is one of the largest call centre hubs in the world. Pixabay
India is one of the largest call centre hubs in the world. Pixabay
  • India has become a call center hub
  • In past few years, the industry has seen a drastic growth
  • There are several reasons which are making this industry flourish in India at such a fast pace

For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.

At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to www.ameridial.com. More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.

UP Investor Summit saw the launch of app e-Saathi.
This upsurge in the industry is providing many people with jobs. Pixabay

Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.

Government support

Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.

 A competitive workforce

The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.

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From text to graphics, this software does it all. Pixabay
A competitive workforce is another reason for the upsurge of call centre industry in India. Pixabay

English proficiencies

But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.

 An effective training environment

One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons  they prefer to establish a foothold in India.

Investments in IT

Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.

Also Read: ‘WhatsApp Business’ Now Available On Android In India

Cloud networking is also a great way of lessening the work burden. Pizabay
Investment in IT and Infrastructure is increasing the number of call centers in India. Pixabay

There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.

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Samsung Unveils its Latest Processor For Mid-ranged Smartphones in India

The processor is currently in mass production and is expected to soon be part of Samsung's next mid-ranged smartphone

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Samsung, speaker
Samsung files new patent application for 3D displays.

Samsung on Monday announced its latest processor for mid-ranged smartphones — Exynos 7 Series 7904 — with enhanced multimedia support and high-end features, customized especially for India.

The processor delivers fast octa-core performance required for nimble web browsing, quick app launching and smooth multitasking while consuming less power, the company said in a statement.

“Exynos 7 Series 7904 will enable advanced mobile experiences in a broader range of devices with triple-camera support, powerful performance and connectivity,” said Rajeev Sethi, Senior Director and Head of sales and marketing, device solutions, Samsung India.

Built on a 14nm process, the processor is equipped with two Cortex-A73 cores that run at 1.8GHz and six Cortex-A53 cores at 1.6 GHz.

Samsung
Samsung.

“With-A73 as a ‘big-core’ Exynos 7904 delivers fast single-core performance and the embedded LTE modem supports Cat.12 3-carrier aggregation (CA) for 600Mbps downlink speed,” the company added.

The image signal processor (ISP) of Exynos 7 Series 7904 features single-camera resolution of up to 32MP and an advanced triple-camera setup.

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Additionlly, it also comes with support for faster Full High Definition (FHD) at 120 frames-per-second (fps) or Ultra High Definition (UHD) at 30fps of video playback along wth FHD+ display for vivid mobile entertainment, the company said.

The processor is currently in mass production and is expected to soon be part of Samsung’s next mid-ranged smartphone. (IANS)