Friday April 27, 2018
Home Business Reasons Why I...

Reasons Why India Has Become a Call Center Hub

Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors

0
//
60
India is one of the largest call centre hubs in the world. Pixabay
India is one of the largest call centre hubs in the world. Pixabay
Republish
Reprint
  • India has become a call center hub
  • In past few years, the industry has seen a drastic growth
  • There are several reasons which are making this industry flourish in India at such a fast pace

For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.

At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to www.ameridial.com. More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.

UP Investor Summit saw the launch of app e-Saathi.
This upsurge in the industry is providing many people with jobs. Pixabay

Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.

Government support

Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.

 A competitive workforce

The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.

Also Read: 7 Pro SEO Tips for Small Businesses

From text to graphics, this software does it all. Pixabay
A competitive workforce is another reason for the upsurge of call centre industry in India. Pixabay

English proficiencies

But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.

 An effective training environment

One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons  they prefer to establish a foothold in India.

Investments in IT

Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.

Also Read: ‘WhatsApp Business’ Now Available On Android In India

Cloud networking is also a great way of lessening the work burden. Pizabay
Investment in IT and Infrastructure is increasing the number of call centers in India. Pixabay

There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.

Click here for reuse options!
Copyright 2018 NewsGram

Next Story

Death Knell For The Rape Culture

The death penalty for the child rapist is going to see the light of the day

0
//
14
Death knell for the rape culture
Death knell for the rape culture. Pixabay

By Salil Gewali

The death penalty for the child rapist is going to see the light of the day. Hearty thanks to the countless candle marchers. The credit also goes to those conscious media and columnists who all fueled the agitation and energized the activists. Here PM Modi’s dynamism can’t be overlooked either, because this ordinance, which was long overdue, has happened now.

Let’s all pray that the ‘fear of death’ will be an effective deterrent.  Hope, this will “frighten away” the real vices. In the meanwhile, it would also be very wise on the part of the government to look for other preventive measures since we have lot many “vices” in lot many avatars and assortments which only encourage the sex related crimes. There are also very dangerous “vices” which, when start to infect one’s thought-process, might give birth to the countless Trojan horses, Malwares, even virulent I-love-You. The virus infecting tragedy usually strikes ones very fast who are with weak inborn “antivirus”. This, in fact, turns “sane men into perverts” if one objectively analyses. But what is too bizarre is that some of such virus generating vices are let to flourish under the cover of silence while some are made to believe through media as “virtues” and while others as “talent” — with a whole lot of modish adornment and poetic adulation. Do you want to acknowledge that ones who cried hard against the despicable rape culture are the premier dealers of these vices? Some are producers too. I cut short here.  Because these days I fear the “thunder of hypocrisy” then the roars of the tiger in a jungle!

Candle March for death penalty of rapists.
Candle March. Pixabay

Yes, remaining complacent by mere hanging the perverts will be thus a downright immaturity. The identifying the causes of those vices that are hurting the society at large are equally important.  Of course, many try to overlook those vices as if they never make a bad impact upon the mindset an individual. Here I’ve an argument — has the heat of the hearth stopped boiling the water or burn your pack of currency notes to ash? As mentioned above, we can draw a perfect “analogy” between the virus infecting a computer leading to its inevitable “malfunction” with the people’s behavioral degeneration and wrong indulgences due to the continuous exposure and acceptance of vices.

Also Read: Rape Survivors in India Still Face Humiliation with Two-Finger tests and Barriers to Justice says Human Rights Watch

However, it would surely be good if the Government and awakened women organizations boldly pinpoint those forces as well which are culpable for presenting women as no less than commodities, and the dealers of the vices. In this, one is skeptical whether we can turn to the media with hope, or with doubt! Because, very absurdly, the definition of “good life” and its values have now been willfully distorted and redefined to suit the situation, plans and programs such that they would help further the agendas of that forces which rule the roost.

Stop the Terror of Rape.
Stop the Terror of Rape.

Anyway, whether one agrees or disagree, disinfecting/detoxing the “mindset” of the society is the only pathway to the sane society which we are now crying for. The healthy thought, healthy attitude, healthy acts can only toll the death knell for any kind of rapes or any kind of depravity.

Salil Gewali is a well-known writer and author of ‘Great minds on India’. Twitter: @SGewali