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Reasons Why India Has Become a Call Center Hub

Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors

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India is one of the largest call centre hubs in the world. Pixabay
India is one of the largest call centre hubs in the world. Pixabay
  • India has become a call center hub
  • In past few years, the industry has seen a drastic growth
  • There are several reasons which are making this industry flourish in India at such a fast pace

For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.

At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to www.ameridial.com. More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.

UP Investor Summit saw the launch of app e-Saathi.
This upsurge in the industry is providing many people with jobs. Pixabay

Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.

Government support

Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.

 A competitive workforce

The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.

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From text to graphics, this software does it all. Pixabay
A competitive workforce is another reason for the upsurge of call centre industry in India. Pixabay

English proficiencies

But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.

 An effective training environment

One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons  they prefer to establish a foothold in India.

Investments in IT

Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.

Also Read: ‘WhatsApp Business’ Now Available On Android In India

Cloud networking is also a great way of lessening the work burden. Pizabay
Investment in IT and Infrastructure is increasing the number of call centers in India. Pixabay

There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.

Next Story

Tech Giant Google Funds Six AI-based Projects in India

Google Research India is based out of Bengaluru and will be part of and support Google's global network of researchers

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Google
Google Research India is based out of Bengaluru and will be part of and support Google's global network of researchers. Pixabay

Google on Tuesday started six Artificial Intelligence (AI) based research projects in India that would focus on addressing social, humanitarian and environmental challenges in sectors like healthcare, education, disaster prevention and conversation.

Google Research India will provide each team with funding and computational resources in addition to supporting the efforts with expertise in computer vision, natural language processing, and other deep learning techniques, the company said in a statement.

“We are increasingly seeing people apply AI to address big challenges. Therefore, we have made research in AI for Social Good one of the key focus areas of Google Research India — the AI lab we started in Bengaluru last year in September,” said Manish Gupta, Director, Google Research Team, India.

Among the six projects are improving health information for high HIV/AIDS risk communities from team from IIT Delhi led by Tavpritesh Sethi, team from Singapore Management University led by Pradeep Varakantham and nonprofit Swasti.

Researchers from IIT Madras led by Balaraman Ravindran and nonprofit Armman will use AI to predict the risk of expectant mothers dropping out of healthcare programmes, to improve targeted interventions and increase positive healthcare outcomes for mothers and their babies.

The team from Singapore Management University led by Arunesh Sinha and nonprofit Khushibaby will apply AI to help ensure consistency in how healthcare information is captured and monitored.

Another team from Singapore Management University led by Pradeep Varakantham along with nonprofit Wildlife Conservation Trust will use AI to predict human-wildlife conflict in the state of Maharashtra to help inform data-driven policy making.

The team of Nanyang Technology University led by Bo An and nonprofit Ashoka Trust for Research in Ecology & The Environment will apply AI to inform dam and barrage water releases, to help build early warning systems that minimise risk of disasters.

Google
Google on Tuesday started six Artificial Intelligence (AI) based research projects in India that would focus on addressing social, humanitarian and environmental challenges in sectors like healthcare, education, disaster prevention and conversation. Pixabay

The last team from AI4Bharat and IIT Madras led by Mitesh Khapra and Pratyush Kumar along with nonprofit Storyweaver will build open-source input tools for underserved Indian languages to accelerate publishing of openly licensed content.

“We look forward to supporting academic researchers, organisations and the broader community over the coming months and years to bring these projects to life,” said Milind Tambe, Director, AI for Social Good, Google Research Team, India.

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Google Research India is based out of Bengaluru and will be part of and support Google’s global network of researchers. (IANS)