Tuesday November 20, 2018
Home Business Reasons Why I...

Reasons Why India Has Become a Call Center Hub

Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors

0
//
India is one of the largest call centre hubs in the world. Pixabay
India is one of the largest call centre hubs in the world. Pixabay
Republish
Reprint
  • India has become a call center hub
  • In past few years, the industry has seen a drastic growth
  • There are several reasons which are making this industry flourish in India at such a fast pace

For over a decade, the call center industry in India has reached at least US$710 million in revenue. Experts are expecting the industry to grow considerably in the coming years on account of a steady influx of foreign investors.

At present, there are a lot of call centers in India and nearly every multinational company has outsourced their customer service to the country. Call centers, after all, can help in terms providing better customer outreach and flexibility according to www.ameridial.com. More so, it has become essential for companies to set up call centers in India as a means to lessen costs and, more importantly, achieve better growth.

UP Investor Summit saw the launch of app e-Saathi.
This upsurge in the industry is providing many people with jobs. Pixabay

Indeed, it’s not so hard to think about the reasons why India has been preferred as a call center hub by a lot of foreign corporations. For a fact, these reasons are too obvious to begin with.

Government support

Ever since it lifted obstacles that have gotten in the way, the Indian government was able to prioritize the growth of the call center industry as an important economic driver, and it has continued to do so today. With such a strong backing from policymakers, the business process outsourcing environment in the country continues to prosper.

 A competitive workforce

The first thing that’s on this list is the Indian workforce itself. A lot of companies are looking towards India not because it’s cheaper to set up a CRM arm there. It’s the Indian employees themselves that encourage companies to invest. What with a great wealth of skilled and professional workers, India is a powerhouse when it comes right down to supplying qualified individuals to the job of engaging clients from overseas.

Also Read: 7 Pro SEO Tips for Small Businesses

From text to graphics, this software does it all. Pixabay
A competitive workforce is another reason for the upsurge of call centre industry in India. Pixabay

English proficiencies

But aside from the abilities of Indian workers along the lines of customer service, it is their capacity to speak English is what drives companies from Canada and the United States to expand their operations across the subcontinent. Language, after all, is an important factor of effective CRM, and with an Indian workforce, companies can get a competitive edge.

 An effective training environment

One reason why Indian call center workers are valuable is that they are constantly trained. Nothing else can provide better results than a worker who has just updating his skills through re-training. For foreign investors, this has been one of the most notable reasons  they prefer to establish a foothold in India.

Investments in IT

Apart from being a call center hub, India has also been regarded as one of the world’s most important tech hubs, standing side by side with Silicon Valley. Recent forays into the IT industry has introduced several innovations that have also impacted other industries as well. Call centers are not exempted from these disruptions since they are currently reaping the benefits of updated technologies and infrastructure.

Also Read: ‘WhatsApp Business’ Now Available On Android In India

Cloud networking is also a great way of lessening the work burden. Pizabay
Investment in IT and Infrastructure is increasing the number of call centers in India. Pixabay

There are still a lot of reasons that can very well define the successes of the Indian call center industry. What’s important is that the industry enjoys a large share of the global call center pie, providing employment and driving growth for the years to come.

Click here for reuse options!
Copyright 2018 NewsGram

Next Story

Religions For Peace Organisation Promotes Interfaith Forum

Mr Vijai Singhal explained to everyone about Eat Less Meat project.

0
Different religions in India, wikimedia

Religions for Peace (RfP) is an organization representing religious leaders of different faiths in Australia and includes Christians, Jews, Muslims, Buddhists, Hindus and Bahai faith. Hindu Council of Australia has been a member, represented by its director Vijai Singhal for over a decade now.

According to RfP founder, this Interfaith forum is different from others. Apart from meetings and speeches, it tries to connect individual faith leaders together in a bond of friendship which is best manifested by leaders of different faiths become personal friends. She cited as an example of a christian member whose daughter’s wedding was attended by and blessed by Muslims, Jews and from other faiths.

Anti-Hate laws in NSW

High on its agenda was an anti-hate and anti-discrimination law being considered by the state of NSW. Phillip Ruddock, former Attorney General of Australia and now Mayor of Hornsby shire has held wide consultations with community and submitted a report. Ian Lacey, a lawyer explained to members that Australian constitution in 1901 has included a clause on freedom of religions which means that :

religions
RfP held a meeting on 19th November 2018 to discuss various issues.
  1. Government can not establish a religion
  2. Government can not enforce a religion
  3. Government can not stop a religion and
  4. Government can not ask for a religious qualifications for a job

This, he explained, provides freedom of religion to all Australians.

Various states like Victoria and Queensland have enacted Vilification or anti-hate laws which are not working very well. He feared that NSW should not follow their path and instead enact a robust law like that in Britain which

  1. Allows people to criticize a religion but
  2. Does not allow adherents of a religion to be discriminated

He further explained that stopping people from criticizing religions can have the opposite effect of becoming a blasphemy law.  We all know how some fundamentalists regimes have enacted blasphemy laws and have used them to prosecute and impose a certain religion.

Jatayu earth centre

Robert from Vedanta society explained his recent visit to India and a “Jatayu earth centre” being established there.

Religions
Parliament of World’s Religions 1893.

Parliament of World’s Religions

Father Patrick and Rachelle Kahn who recently returned from Parliament of World’s Religions held in Toronto briefed about their impressions of the visit.  The first Parliament was held in 1893 where Swami Vivekanand had given his first now world famous address starting with “Brothers and Sisters” instead of the usual “Ladies and Gentlemen” salutation of the time.

The next Parliament was held a 100 years later in 1993 and is now an annual affair. The representation was very wide spread with 7,500 people, from 80 countries, 222 religions and over 500 workshops. However, the depth of religious fervor was very shallow.

Also Read: AAP Welcomes BJP’s Stand on Inter-Faith Marriages

Eat Less Meat

Mr Vijai Singhal explained to everyone about Eat Less Meat project in which Hindu Council has joined with ARRCC (Australian Religious Response to Climate Change).

(Hindu Council of Australia)