While an overwhelming 79 percent are reconsidering using WhatsApp, 28 percent of those even plan to leave WhatsApp after implementation of its new policy in May 2021, according to new research by CyberMedia Research (CMR), a Gurugram-based market research firm. As per the results, 41 percent of those surveyed indicated planning to shift to Telegram, whereas 35 percent preferred Signal.
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“The current debate goes much beyond privacy-oriented consumers, with some even contemplating stopping their WhatsApp usage, and considering alternatives, such as Telegram or Signal,” said Satya Mohanty, Head- Industry Consulting Group (ICG), CMR.
“Consumer preference is being driven by word of mouth, as well as by the array of features the platform offers,” he added.
The matter is also under discussion at the Delhi High Court. The study noted that among the contenders, Telegram is gaining traction over Signal in terms of current awareness and potential usage. Consumers described a range of emotions ranging from feeling angry (49 percent), to not trusting WhatsApp ever again (45 percent), to feeling a breach of trust (35 percent). A mere 10 percent of consumers remain indifferent to the new policy announcement.
“For consumers, WhatsApp was their own, free and intimate messaging platform. As WhatsApp eventually moves into much closer integration with the Facebook ecosystem from hereon, it risks an erosion in brand trust and brand loyalty – both key determinants for enduring competitive market advantage,” explained Prabhu Ram, Head – Industry Intelligence Group (IIG), CMR.
Telegram scores over Signal in terms of awareness (55 percent) and actual usage (39 percent). Over the past year, 37 percent of users have actually used Telegram, compared to a mere 10 percent for Signal, a rather nascent messaging app that is enjoying a spike in downloads in recent days, the findings showed. The majority of users on WhatsApp and FB Messenger do not feel convenient and safe while storing their chat backup on third party or non-end-to-end encrypted platforms such as Google Drive or iCloud.
Among the alternatives, Telegram users retain high trust in the dedicated cloud that Telegram offers (49 percent), noted the CMR ‘Social Safe study’ based on an extensive primary consumer survey covering 1,500 consumers in the top eight cities of India. (IANS)