Wednesday October 23, 2019
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Samsung phones on fire : Company recalls 1 million Galaxy Note 7 smartphones after battery explosions

President of Samsung mobiles recalls faulty handsets after reports of some Galaxy Note 7 pieces exploding

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Galaxy S7 smartphone by Samsung. Image: Samsung website

  • Samsung says it is suspending sales of its Galaxy Note 7 smartphone
  • Buyers reported that their phones caught fire or exploded while charging
  • Samsung said it has confirmed 35 such cases

SEOUL,Sept 05, 2016: Koh Dong-jin, president of Samsung’s mobile business said that customers who already bought Note 7s will be able to swap them for new smartphones, regardless of the purchasing date.

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Samsung said it has sold more than 1 million Note 7 smartphones since the product’s launch and it is suspending sales of its Galaxy Note 7 smartphone after finding batteries of some of the gadgets exploded while they were charging.

The announcement comes just two weeks after Samsung launched its latest flagship smartphone.

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Some buyers reported their phones caught fire or exploded while charging, and Samsung said it had confirmed 35 such cases, caused by faulty batteries. (VOA)

 

  • Jagpreet Kaur Sandhu

    The top brand has many allegations. The phones even hang after sometime use…it’s known fact that theres company big fault.

  • Kabir Chaudhary

    THAT IS WHY I PREFER NOKIA!!

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Samsung Aiming to Provide Innovative Services This Festive Season

Samsung has also announced a wide range of exclusive deals, offers and assured gifts across its large product portfolio, valid till October 31

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samsung
To get ahead in the fast-changing tech industry, Samsung said it will expand investment in burgeoning tech segments to propel growth. Wikimedia Commons

With a network of over 3,300 service points including 535 customer service vans, Samsung is aiming to provide premium products’ quick installation facility in major cities this festive season.

The company said in a statement on Wednesday: for availing the service, that will cater to installation facility within four hours of delivery, customers have to buy premium products such as Samsung TVs (55-inch and above), Wind-Free ACs.

“Our new service offering, Live Chat along with Remote Support are part of our strategy to deepen our consumer connect and further our brand love. We wish everyone a very happy and prosperous festive season,” said Sunil Cutinha, Vice President, Customer Service, Samsung India, in a statement.

Samsung, Apple, Manufacturing, India
Apple and Samsung are very big players, they can change scenarios for private sector manufacturing. LifetimeStock

According to the company, the service centres have over 10,000 specialist engineers trained at Samsung’s in-house training academies.

Consumers can also seek priority services by simply booking an appointment online and schedule a visit to their nearest service centre at a convenient day and time.

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The company is also providing interactive repair facilities for Samsung phones at all
service centres across India. Repairing will be provided in front of the customers to maintain the transparency in the process.

Samsung has also announced a wide range of exclusive deals, offers and assured gifts across its large product portfolio, valid till October 31. (IANS)