Samsung says it is suspending sales of its Galaxy Note 7 smartphone
Buyers reported that their phones caught fire or exploded while charging
Samsung said it has confirmed 35 such cases
SEOUL,Sept 05, 2016: Koh Dong-jin, president of Samsung’s mobile business said that customers who already bought Note 7s will be able to swap them for new smartphones, regardless of the purchasing date.
Samsung said it has sold more than 1 million Note 7 smartphones since the product’s launch and it is suspending sales of its Galaxy Note 7 smartphone after finding batteries of some of the gadgets exploded while they were charging.
The announcement comes just two weeks after Samsung launched its latest flagship smartphone.
With a network of over 3,300 service points including 535 customer service vans, Samsung is aiming to provide premium products’ quick installation facility in major cities this festive season.
The company said in a statement on Wednesday: for availing the service, that will cater to installation facility within four hours of delivery, customers have to buy premium products such as Samsung TVs (55-inch and above), Wind-Free ACs.
“Our new service offering, Live Chat along with Remote Support are part of our strategy to deepen our consumer connect and further our brand love. We wish everyone a very happy and prosperous festive season,” said Sunil Cutinha, Vice President, Customer Service, Samsung India, in a statement.
According to the company, the service centres have over 10,000 specialist engineers trained at Samsung’s in-house training academies.
Consumers can also seek priority services by simply booking an appointment online and schedule a visit to their nearest service centre at a convenient day and time.
The company is also providing interactive repair facilities for Samsung phones at all
service centres across India. Repairing will be provided in front of the customers to maintain the transparency in the process.
Samsung has also announced a wide range of exclusive deals, offers and assured gifts across its large product portfolio, valid till October 31. (IANS)